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Business Development, Product Manager, Project Management, Business Operations, Process Design
Avatar of Yilin Wu.
Avatar of Yilin Wu.
Sales Management Executive - Global Private Banking and Transformation @HSBC
2022 ~ Present
Business Development, Product Manager, Project Management, Business Operations, Process Design
Within one month
lifecycle management (CLM) strategies. -- Orchestrated sales pipeline optimizations via data-driven strategies resulting in a 10% increase in lead conversion rates. IT Consultant - Business Intelligence and Business Analysis • FDM Group OctDec 2023 Enhanced decision-making for clients, such as HSBC and Citi, by utilizing data analytics with Python, SQL, and Power BI. -- Led regulatory reporting projects building data marts with data quality & dictionary tools, resulting in a 15% decrease in manual efforts. -- Transformed EMEA end-user computing apps into web platforms for Citigroup's Agency & Trust Services via the Agile methodology. -- Established an automation testing
Python
SQL
Machine Learning
Employed
Full-time / Interested in working remotely
6-10 years
Hult International Business School
Business Analysis
Avatar of Shelley Lee.
Avatar of Shelley Lee.
Customer Success Director @CuboAi 智慧寶寶攝影機_雲云科技股份有限公司
2022 ~ Present
Business Development, Product Manager, Project Management, Business Operations, Process Design
Within six months
Shelley Lee Prioritized Skills and Achievements Team Restructuring : Reorganized a 3-layer hierarchy in customer success teams, improving overall efficiency by 58%. Leadership & Training : Designed an "MVP" career program and promoted 4 agents to Subject Matter Experts within 2 quarters. Revenue Growth : Increased upselling revenues by 22% within 2 months through targeted marketing strategies. Customer Service : Reduced average handle time (AHT) from 87 to 17 minutes and improved time to first response (TTFR) KPIs. Cross-functional collaboration : Worked across departments to implement customer service-related programs and address complex issues. Data Analysis : Utilized SQL data
Communication
Negotiations
Trustworthy
Employed
Full-time / Interested in working remotely
More than 15 years
University of British Columbia
Master of Business Administrator
Avatar of the user.
Avatar of the user.
Project Manager @Chunghwa Telecom Co., Ltd.
2022 ~ Present
Business Development, Product Manager, Project Management, Business Operations, Process Design
Within two months
Fast Learner
Teamwork
Mandarin Chinese
Employed
Full-time / Interested in working remotely
6-10 years
國立中央大學 National Central University
Information Management
Avatar of the user.
Avatar of the user.
Business Operation Manager @Coupang 酷澎股份有限公司
2022 ~ Present
Business Development, Product Manager, Project Management, Business Operations, Process Design
Within six months
Word
PowerPoint
Excel
Employed
Full-time / Interested in working remotely
4-6 years
National Chung Cheng University
Department of Science

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Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
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