CakeResume Talent Search

Formulated and executed strategies to drive enterprise customers' successful outcomes. Achieved 65% increase in SaaS/Cloud product adoption for a portfolio exceeding $30M ARR. Managed relationships at both executive and manager levels, showcasing effective communication. Led collaborative efforts across internal teams for proactive and reactive success planning. Identified and pursued cross-sell and up-sell opportunities while conducting Executive Business Reviews. Director, Critical Escalation Management and Customer Success Manager • Salesforce AugustJuly 2020 | Boston, MA Built and led company-wide programs for critical situation management, emphasizing operational excellence. Coordinated cross-functional teams for rapid

Kimberly Yu, MPH Public Health Professional with over 5 years of project management experience. Seeking opportunities in innovative research and health tech. www.linkedin.com/in/kimyu/ Project Manager Seattle, US [email protected] Experience Project Director, Montefiore Medical CenterImproved operational process of treatment pathway by facilitating system-wide cross-disciplinary shift in treatment of Hepatitis C leading to increase in patients seeking medical care. (i.e. enrolling 1400 patients in care program) Managed logistics, budget, communications and reports for key launch meetings aimed at engaging

coordinating, and delegating the workload in fast-paced, deadline-driven project environments. : https://www.linkedin.com/in/gayan-s-bandara/ : https://github.com/gayanz Work Experience NovemberPresent Senior Technical Lead Pearson Replacing a legacy system with new technology • Planning and estimating the work related to the legacy enrollment system retiring. • Implementing a POC replicating the existing enrollment flows with new technologies. • Closely working with the architects to get the design standards confirmed. • Keep technical documentation and operational procedures up to date. • Technologies : React, Node

service centers • Launching first eCommerce solution for Orkin Pest Control to allow customers to purchase new programs and schedule service online without employee assistance • Participate in and lead Sprint planning sessions and SCRUM meetings to promote Agile Development, reducing development life cycle from 2 months to 1 month • Managed a team of 4 developers dedicated to fixing defects in production system reducing defect rate from 5% to .02% The Ultimate Software Group, Inc, OctMay 2013 Program Manager, Enterprise Operations • Manage projects and programs to support employee engagement, operational efficiency, and customer initiatives • Designed, created marketing c...

with the addition of new features and infrastructure. 6) Defined parameters for API and data acquisition. NovemberPresent Member Of Technical Staff • Yodlee Infotech Private Limited 1) Analyzed client business processes to propose optimal software applications for unique requirements. 2) Developed diagrams to describe and lay out logical operational steps. 3) Presented business leaders with ROI estimations to drive project planning. 4) Enhanced interfaces to promote better functionality for users. 5) Researched and adopted new technologies to add value to existing offerings. AprilNovember 2022 Sr Software Engineer • GE Digital 1) Led software development initiative

Finalist. Store of the Year runner-up (twice). Recipient of six Store of the Quarter awards. Winner of multiple company-wide contests. Proven success in building long-term relationships, leveraging them to exceed revenue goals by over 15% every year. Expert in PnL budgeting and planning, strategic and tactical goal setting, and personnel management. Collaborated with corporate and teams for multiple operational improvements adopted company-wide. Former Diversity Champion for the Northern Division, responsible for encouraging our store leaders to promote our cultural diversity. Led over 80 employees while managing over 15

Jen Merchant Experienced Senior Project Lead with a demonstrated history of working in the fundraising industry. Skilled in Nonprofit Organizations, Event Management and Social Media. Rockport, MA, USA [email protected] Experience Director of Corporate & Operations • Wishlist Foundation Assisted with the development and implementation of operational plans Created and maintained operational reports Developed and implemented policies and procedures Managed day-to-day operations FebruaryNovember 2021 Social Media Manager • Wishlist Foundation Ideated and executed campaigns Facebook, IG, and Twitter presence organically grew by over 75% Wrote engaging copy for posts Monitored social media channels for mentions of