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4-6 years
6-10 years
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More than 15 years
Product Design Consultant @Freelancer2023 ~ 2024
・
UX Researcher / UIUX Designer / Product Designer
Within one month
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
Shih Chien University
・
B.F.A Communication DesignPast
Frontend Software Engineer @德商foodpanda_富胖達股份有限公司2022 ~ 2023
・
資深前端工程師
Within one month
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
國立台灣大學
・
資訊管理Employed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
崑山科技大學 Kun Shan University
・
資訊傳播科系
Past
Design Lead @1TM2020 ~ Present
・
Product Designer (UI/UX)
Within one month
of official websites, NFT minting campaign pages and related materials to maintain a consistent brand image and drive rapid user growth. JuneJanuary 2023 Design Lead • Nogle Limited Managed a team of between 5 and 10 designers with a range of skills including research, UX, UI and visual design. Assisted the team in conducting user research and analysis to gather insights and provide feedback necessary for design decisions. Established and optimized workflows to ensure smooth operations for four to six ongoing projects simultaneously. Established a team culture characterized by transparency, an open-minded approach, a focus on
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Shih Chien University
・
媒體傳達設計學系
Past
資深前端工程師 @比房科技2022 ~ 2024
・
Frontend developer.
Within one month
maintenance. Tech Stack: React, Next.js, Firebase, Vercel, tRPC, Prisma, PlanetScale, Supabase, Github Pages, Rollup.js, GraphQL Full Stack Engineer niusnews | 2019/Q/Q3 Independently completed over ten website projects, utilizing Responsive Web Design (RWD) principles and collaborating with designers to achieve satisfactory results; created corporate official websites; and assisted in maintaining a platform with a monthly traffic of over a million views. Tech Stack: CodeIgniter, PHP, Cloudflare, HTML, Vanilla Javascript, Linux Software Engineer ACTi | 2017/Q/Q2 Maintained and developed the company's systems, during which I reva...
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
暨南大學
・
電機工程
Freelance Product Designer (Available for Contracts) @Self Employed2023 ~ Present
・
Senior UI/UX designer / Product designer
Within one month
Client: GoalsMapper - Conducted comprehensive user research to inform product and user experience directions. - Worked with stakeholders to actualize concepts, going from inception to high fidelity prototypes. - Enhanced existing products and designs through strategic improvements. Client: Zypsy - Collaborated in storyboarding and user flow ideation for potential products. - Assisted in Lo-Fi UI design work. - Researched on and assisted in various legal related work. DecemberMarch 2023 Creative Content Writer Zypsy - Successfully grew social media account followers through engaging and creative content strategies. - Developed and wrote in-depth threads and articles on various topics including web3
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
Tampere University
・
Human Technology Interaction
高級工程師 @不顯示公司名稱2022 ~ Present
・
滲透測試、資訊安全、系統開發、程式設計
Within one month
the ECSA certification and referred to OSWE study materials, considering myself to have a level of expertise above that of OSWE. Completed projects: Participated in the handling of major cybersecurity incidents for government agencies. Completed numerous penetration testing tasks for many companies, identifying high, medium, and low-risk vulnerabilities, totaling hundreds of system vulnerabilities. Even obtained the RCE vulnerabilities in several commercial products. Assisted two employers in conducting security regulation-related tests, writing test cases, etc. For example, tests related to IECSVV 1-4, such as compliance testing, mitigation plan testing, vulner...
Employed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
立德大學
・
資訊工程
Supply Chain Regional Leader @Capital Lead LLP Asia Pacific - VNAT - DHL Supply Chain2020 ~ Present
・
Logistic and Supply Chain Manager / Logistic and Supply Chain Project Manager
Within one month
optimize inventory levels and minimize stockouts, collaboration with IT BA to understand and deliver the on-demand solution using SQL, tablaue and python as core solving. Helped identify and facilitate the qualification of new, alternate, and/or localized suppliers for key applicable needs relative to program requirements. Assisted with negotiating favorable pricing, payment terms, and advanced supply chain optimization programs. Logistic/ Transport/ IM - EX / Operation Excellent / Vendor Management - 60% Led transportation management activities, coordinating inbound and outbound logistics to ensure timely delivery of materials and finished products. Conducted situational analysis and
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
LinkedIn Learning
・
Business Improvement - Project Management
FAE @全景軟體股份有限公司(Changing Information Technology)2021 ~ Present
・
Within one month
industry. ‧ Collaborated with sales teams to understand customer requirements and recommend suitable solutions. ‧ Conducted product demonstrations, training sessions, and technical presentations to customers. ‧ Troubleshooted software issues and coordinated with development teams for resolutions. ‧ Developed and maintained strong customer relationships and gathered feedback for product improvement. ‧ Assisted in creating technical documentation such as application notes and user guides. Management Information System Executive • AgnitioST 五月Present ‧ In-company project PM with reduce the cost and maintain C# based program ‧ Internal system planning and development of MIS system functions ‧ Maintain company's network, data and
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
National Chung Hsing University
・
Management Information System
.Net 工程師 @凱文科技 Kaven Technology2023 ~ Present
・
軟體開發
Within one month
Syuan Wun Wang (Pamis) Software Engineer A versatile software engineer with a passion for open-source communities, dedicated to researching best practices and design patterns while continually learning new technologies. Possesses the ability to work independently and lead collaborative team efforts. Aspiring not only to contribute project deliverables for the company but also to grow together with the team, shaping a better organizational culture. https://pamiswang.github.io/ [email protected] Software Engineer Kaven Tech | 2022/01 - Present Backend Engineer Project Name Game SDK Integration Project Description Assisted in
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
國立台北科技大學
・
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Professional Background
Current status
Unemployed
Job Search Progress
Professions
Customer Success Manager
Fields of Employment
Information Services
Work experience
4-6 years
Management
I've had experience in managing 5-10 people
Skills
Languages
Job search preferences
Positions
Customer Success / Marketing Specialist / Account Executive / Operation / Community
Job types
Full-time
Locations
Taiwan
Remote
Interested in working remotely
Freelance
No
Educations
School
National Taiwan University
Major
Political Science
Shu-Mei Hsu
Account Management
Customer Success
Professional in both marketing and EC industry
｜Taipei ，TW｜[email protected]｜+886-911-430-916
About Shu-Mei
An experienced account manager with department reorganization and leading experience, as well as has solid project management and issue solving experience. Main responsibility was to assist the clients in boosting their sales and solve their problems by providing them customized approach to the company’s product/service.
In SHOPLINE, she led teams to achieve YOY growth goals and aided members in doing crisis management and communication in certain circumstances. Also, she set standard operation procedures and report formats to assure members can complete tasks accurately and efficiently.
In Agein Media, she led a team of 4 account executives to help 10 long-term clients to achieve their business goals through data-driven IMC planning and implementation.
Working Skills
Client-relationship building and nurturing|Multi-project management|Cross-sectoral communication
Leadership|Know-how development|New employee orientation
IMC planning and implementation|Problem-solving|Data-analyzing
Working Experience
Merchant Success Associate Manager - Merchant Growth / Sep 2020 - Oct 2020
- Reorganized the department directly with the general manager according to business model adjustments, including functional strategy setting and team-member redistribution.
- Designed and developed automatic report formats to reduce the workloads of team members in the future.
- Helped the department manager to review the performance of team members and calculate the bonus of Q3. In addition, communicated with team members simultaneously due to the adjustments of the performance bonus system.
- Aided the department manager to have a clear understanding of the department situation, team members, goals, obstacles, and potential solutions.
Senior Account Manager / Mar 2020 – Aug 2020
- Developed an e-commerce consulting tool-kit in the account management department, which is still applied today.
- Aided account managers in doing crisis management and communication in certain circumstances.
- Led a team of 3 account managers to help 92 Key Accounts raising their GMV and achieve over 25% of YOY growth even in declining industries.
- Led the Growth Hack Project and successfully helped 9 SMB clients exceeding over 10% of GMV growth in just 6 weeks without any incentives for clients.
- Assisted clients to enhance their GMV through webpage adjustments to improve the conversion rate, and FB advertising optimization to increase the ROAS to 33.
Account Manager / Nov 2018 – Feb 2020
- Exceeded 60% of YOY growth rates each month in 2019 by consulting clients.
- Built lasting relationships with clients and earn their trust in multiple ways.
- Handled a client which is the most well-known live-streamer in Taiwan, and ensured the website go smoothly in every panic-buying event through collaborating closely with engineers.
- Assisted one of the most well-known Taiwanese maternity and nursing brands to build up their web- store from 0 to 1 in 2 months, including product knowledge training, assisting API integration project, and helping designing membership policy.
- Made 30% of my clients upgrade to our premium service, which also started charging them 1% commission.
- Collaborated with other departments on developments of new features.
- Developed the new employee orientation for account management.
Account Manager / Jun 2018 – Aug 2018
- Led a team of 4 account executives and successfully helped a colleague to get promoted by increasing sales.
- Established relationships with new clients and maintained and nurtured business relationships with existing ones.
- Assisted a 4A advertising agency to generate a media plan in accordance with their brief, which had a 10 million NTD budget.
- Helped to design a knowledge database of Omnimedia for the company.
Supervisor / Jul 2017 – May 2018
- Conducted meetings with clients as well as informed them about the current status of their projects.
- Assisted the client to achieve 60 million NTD GMV goal in 2 weeks special sale, and enhanced their brand’s market share among younger generation from 0.8% to 3.7% with media campaigns.
- Assisted in the training process for new employees.
- Produced financial plans, media plans, and media forecasts.
- Analyzed and interpreted data to optimize the results of media campaigns.
Account Executive / Jul 2015 – May 2017
- Managed, reviewed progress, and delivered the client’s media projects.
- Established and maintained relationships with media salesmen in order to negotiate a preferential price and keep the latest information from the market.
- Implemented and managed online advertising campaigns.
- Optimized the results by try and error to achieve the client’s goals. Assisted colleagues to generate media plans.
- Communicated between clients, colleagues, and media salesmen to assure all projects accomplished punctually and to a satisfactory standard.
Executive / Oct 2014 – Apr 2015
- Coordinated with the engineer and graphic designer to build the brand's official website from 0 to 1 in 6 months.
- Facebook Fanpage operation. Over 65,000 post reach every week without advertising investment.
- Developed marketing proposals to increase the engagement rate of the posts.
- Sought for cross-industry cooperation through cold calls.
Education
Political Science, NTU
Sep 2010 - Jun 2014
Language
Mandarin / Native
English / Professional (TOEIC 835)
Shu-Mei Hsu
Account Management
Customer Success
Professional in both marketing and EC industry
｜Taipei ，TW｜[email protected]｜+886-911-430-916
About Shu-Mei
An experienced account manager with department reorganization and leading experience, as well as has solid project management and issue solving experience. Main responsibility was to assist the clients in boosting their sales and solve their problems by providing them customized approach to the company’s product/service.
In SHOPLINE, she led teams to achieve YOY growth goals and aided members in doing crisis management and communication in certain circumstances. Also, she set standard operation procedures and report formats to assure members can complete tasks accurately and efficiently.
In Agein Media, she led a team of 4 account executives to help 10 long-term clients to achieve their business goals through data-driven IMC planning and implementation.
Working Skills
Client-relationship building and nurturing|Multi-project management|Cross-sectoral communication
Leadership|Know-how development|New employee orientation
IMC planning and implementation|Problem-solving|Data-analyzing
Working Experience
Merchant Success Associate Manager - Merchant Growth / Sep 2020 - Oct 2020
- Reorganized the department directly with the general manager according to business model adjustments, including functional strategy setting and team-member redistribution.
- Designed and developed automatic report formats to reduce the workloads of team members in the future.
- Helped the department manager to review the performance of team members and calculate the bonus of Q3. In addition, communicated with team members simultaneously due to the adjustments of the performance bonus system.
- Aided the department manager to have a clear understanding of the department situation, team members, goals, obstacles, and potential solutions.
Senior Account Manager / Mar 2020 – Aug 2020
- Developed an e-commerce consulting tool-kit in the account management department, which is still applied today.
- Aided account managers in doing crisis management and communication in certain circumstances.
- Led a team of 3 account managers to help 92 Key Accounts raising their GMV and achieve over 25% of YOY growth even in declining industries.
- Led the Growth Hack Project and successfully helped 9 SMB clients exceeding over 10% of GMV growth in just 6 weeks without any incentives for clients.
- Assisted clients to enhance their GMV through webpage adjustments to improve the conversion rate, and FB advertising optimization to increase the ROAS to 33.
Account Manager / Nov 2018 – Feb 2020
- Exceeded 60% of YOY growth rates each month in 2019 by consulting clients.
- Built lasting relationships with clients and earn their trust in multiple ways.
- Handled a client which is the most well-known live-streamer in Taiwan, and ensured the website go smoothly in every panic-buying event through collaborating closely with engineers.
- Assisted one of the most well-known Taiwanese maternity and nursing brands to build up their web- store from 0 to 1 in 2 months, including product knowledge training, assisting API integration project, and helping designing membership policy.
- Made 30% of my clients upgrade to our premium service, which also started charging them 1% commission.
- Collaborated with other departments on developments of new features.
- Developed the new employee orientation for account management.
Account Manager / Jun 2018 – Aug 2018
- Led a team of 4 account executives and successfully helped a colleague to get promoted by increasing sales.
- Established relationships with new clients and maintained and nurtured business relationships with existing ones.
- Assisted a 4A advertising agency to generate a media plan in accordance with their brief, which had a 10 million NTD budget.
- Helped to design a knowledge database of Omnimedia for the company.
Supervisor / Jul 2017 – May 2018
- Conducted meetings with clients as well as informed them about the current status of their projects.
- Assisted the client to achieve 60 million NTD GMV goal in 2 weeks special sale, and enhanced their brand’s market share among younger generation from 0.8% to 3.7% with media campaigns.
- Assisted in the training process for new employees.
- Produced financial plans, media plans, and media forecasts.
- Analyzed and interpreted data to optimize the results of media campaigns.
Account Executive / Jul 2015 – May 2017
- Managed, reviewed progress, and delivered the client’s media projects.
- Established and maintained relationships with media salesmen in order to negotiate a preferential price and keep the latest information from the market.
- Implemented and managed online advertising campaigns.
- Optimized the results by try and error to achieve the client’s goals. Assisted colleagues to generate media plans.
- Communicated between clients, colleagues, and media salesmen to assure all projects accomplished punctually and to a satisfactory standard.
Executive / Oct 2014 – Apr 2015
- Coordinated with the engineer and graphic designer to build the brand's official website from 0 to 1 in 6 months.
- Facebook Fanpage operation. Over 65,000 post reach every week without advertising investment.
- Developed marketing proposals to increase the engagement rate of the posts.
- Sought for cross-industry cooperation through cold calls.
Education
Political Science, NTU
Sep 2010 - Jun 2014
Language
Mandarin / Native
English / Professional (TOEIC 835)