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4-6 years
6-10 years
10-15 years
More than 15 years
Attorney at Law (advocaat) @Van Traa Advocaten2022 ~ 2023
・
Legal counsel
Within one month
Studying
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
National Chengchi University
・
International Master Program in Asia Pacific AffairsRecruitment Consultant @CONNECTME2022 ~ Present
・
Business Development or Key Account Management or Client Acquisition or bundled in.
Within one month
Employed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
University of Alberta
・
Economics
Past
Sales Dept./Overseas Business Section Supervisor @善德生化科技股份有限公司(4115) SUNDER Biomedical Tech Co., Ltd.2023 ~ 2023
・
國際銷售人員/國貿人員/國外業務人員/國貿業務人員/外銷人員
Within one month
enough experience in this subject. Work Expe rience s 松瑞製藥股份有限公司（展旺生技) Savior Lifetec Corp. 營業部/國際銷售專員 Sales & Marketing Department/ International Sales Specialist JunOctSales experience - International trade procedure - Client management - Price quotation/negotiation - Marketing analysis - Customer complaints - Agreement /Contract review - Registration support - International exhibition attending (CPhI) - Documents of expert/ LC(air & sea) - Production schedule tracking - Interdepartmental communication and coordination Education 嘉南藥理大學 Chia Nan University of Pharmacy and Science 應用
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
嘉南藥理大學 Chia Nan University of Pharmacy and Science
・
Department of Applied Foreign Languages
Senior Account Manager @凱絡媒體服務股份有限公司2019 ~ Present
・
專案經理
Within one month
and brand enhancement across diverse projects. I believe in the power of strategic thinking and creativity and ability of problem solving. Taipei, Taiwan 工作經歷 Senior Account Manager • 凱絡媒體服務股份有限公司 七月Present 【Scope of work】 Client management, project management, marketing and communication planning, content management and project execution, cross-department coordination, and resource coordination. › Key Client: Uni-President Enterprise Corp. (beverage category - Café Plaza, Mineshine ; instant noodles category – One More Cup, etc.) › Project-Clients: Porsche, Far East Biotechnology, Lin Trading, Win Can
Employed
・
Open to opportunities
Full-time / Interested in working remotely
6-10 years
Fu Jen Catholic University
・
廣告傳播學系
Management Trainee (FLM) @Genpact2021 ~ Present
・
Assistant manager
Within one month
Ashutosh Tiwari US & UK Insurance Ghaziabad, Uttar Pradesh, India 9+ years' experience in the areas of Business Process Operations Management, handled P&C Insurance & Health Insurance segment for US and UK regions. Associated with Genpact as Management Trainee - Operations leading portfolios for US Fortune 100 company. • Strong domain expertise across P&C Insurance & Health Insurance for Personal & Commercial Lines, Underwriting, Claims and Surplus Lines. • Possess interpersonal and organizational skills with demonstrated abilities in Process Management, Operations Management, Team Management, People Management, Client Management, Transition Management, Project Management. • Skilled in managing teams to work in sync
Employed
・
Open to opportunities
Full-time / Interested in working remotely
6-10 years
Swami Vivekanand Subharti University
・
Finance & Marketing
Sales Representative @Sinox Lock - 競泰股份有限公司2023 ~ 2023
・
銷售, 專案管理
Within six months
Fastener 十一月九月Key account management of overseas clients in the fastener tooling industry. Coordinated between client, management, production, and vendor to ensure customer service and customization of products. -Led business development in Europe, Canada, and the Middle East, established sales partnership with 10+ clients, with whom four entered in contract signing stages. Factory Manager • 李氏集團 Lee Group 一月十月Production management and QC system establishment, reducing 15% manpower, 20% material consumption, and production power consumption. -Digitization of paperwork, integrating/coordinating with finance and sales department
Full-time / Interested in working remotely
6-10 years
國立台灣師範大學工業教育系電機電子組
・
電機電子Shop assistant, tour guide @Royal Delft 16532023 ~ Present
・
Within six months
Employed
Full-time / Interested in working remotely
10-15 years
INP Instituto Superior de Novas Profissões
・
Postgraduate Degree, Tour Guiding, tourist promotion 
Head of Customer Support @Evanik Networks Private Limited2023 ~ Present
・
Head of Customer Support
Within one year
motivated, data driven professional with experience and dynamic career in Customer Service / Client Outreach / Tele-Sales with relations across multiple verticals leading to customer / client satisfaction and revenue generation for existing businesses. A resolute professional committed to meeting and exceeding deliverables : - Customer Service - Tele Sales - Communications - Client Outreach - Coaching - Team Management - Mentorship Work Experience Head of Customer Success • Evanik Networks Private Limited JanuaryPresent Successfully implemented key performance indicators (KPIs) to monitor and improve customer service performance, resulting in a significant increase in customer satisfaction ratings. Developed and executed client management strategies to nurture and strengthen
Employed
Full-time / Interested in working remotely
More than 15 years
National Institute of Hotel Management
・
Diploma , Hotel , Motel , and Restaurant Management
Past
deputy head of import/export department @D-trans LLC2020 ~ 2021
・
freight forwarder
Within one year
Mikhail Rudzenka freight forwarder (automobile transport), client manager, junior data analyst, transfer analyst Gdansk, Poland Looking forward to finding a great new experience, which our working life is full of:) e-mail: [email protected] mob:https://www.linkedin.com/in/michael-rudenko-976bb978/ Skills Word, Excel Team Work Stress tolerance Responsibility Work Hard Client management Transport and logistics Basic statistics Understanding of Fund services Languages English — B2 Italian — B2 Polish — B1 Russian — Native Belarusian - Native Work Experience transfer agency specialist • State Street Bank International GmbH Sp. z
Unemployed
Full-time / Interested in working remotely
6-10 years
Belarusian State University of Transport
Design Coordinator @Apple Inc.2022 ~ Present
・
Product Manager
Within one year
William Liu Design [email protected] Taiwan open to relocation Having fun in finding out the bottlenecks in the process and making improvements. 8+ years of experience in project management, stakeholder communications, strategy and framework planning. Delivered 30+ multimedia, interactive projects with budget accountability up to NTD$ 35 Million/project. Proven leadership aptitude in collaborating with software engineers, technicians, designers, creative directors and artists, inter-professional vendors and multinational teams to deliver exceptional digital experience to various clients. Curious about the rules in the systems and how the people are motivated
Employed
Full-time / Not interested in working remotely
6-10 years
國立臺灣大學 National Taiwan University
・
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Professional Background
Current status
Unemployed
Job Search Progress
Professions
Customer Success Manager
Fields of Employment
Information Services
Work experience
4-6 years
Management
I've had experience in managing 5-10 people
Skills
Languages
Job search preferences
Positions
Customer Success / Marketing Specialist / Account Executive / Operation / Community
Job types
Full-time
Locations
Taiwan
Remote
Interested in working remotely
Freelance
No
Educations
School
National Taiwan University
Major
Political Science
Shu-Mei Hsu
Account Management
Customer Success
Professional in both marketing and EC industry
｜Taipei ，TW｜[email protected]｜+886-911-430-916
About Shu-Mei
An experienced account manager with department reorganization and leading experience, as well as has solid project management and issue solving experience. Main responsibility was to assist the clients in boosting their sales and solve their problems by providing them customized approach to the company’s product/service.
In SHOPLINE, she led teams to achieve YOY growth goals and aided members in doing crisis management and communication in certain circumstances. Also, she set standard operation procedures and report formats to assure members can complete tasks accurately and efficiently.
In Agein Media, she led a team of 4 account executives to help 10 long-term clients to achieve their business goals through data-driven IMC planning and implementation.
Working Skills
Client-relationship building and nurturing|Multi-project management|Cross-sectoral communication
Leadership|Know-how development|New employee orientation
IMC planning and implementation|Problem-solving|Data-analyzing
Working Experience
Merchant Success Associate Manager - Merchant Growth / Sep 2020 - Oct 2020
- Reorganized the department directly with the general manager according to business model adjustments, including functional strategy setting and team-member redistribution.
- Designed and developed automatic report formats to reduce the workloads of team members in the future.
- Helped the department manager to review the performance of team members and calculate the bonus of Q3. In addition, communicated with team members simultaneously due to the adjustments of the performance bonus system.
- Aided the department manager to have a clear understanding of the department situation, team members, goals, obstacles, and potential solutions.
Senior Account Manager / Mar 2020 – Aug 2020
- Developed an e-commerce consulting tool-kit in the account management department, which is still applied today.
- Aided account managers in doing crisis management and communication in certain circumstances.
- Led a team of 3 account managers to help 92 Key Accounts raising their GMV and achieve over 25% of YOY growth even in declining industries.
- Led the Growth Hack Project and successfully helped 9 SMB clients exceeding over 10% of GMV growth in just 6 weeks without any incentives for clients.
- Assisted clients to enhance their GMV through webpage adjustments to improve the conversion rate, and FB advertising optimization to increase the ROAS to 33.
Account Manager / Nov 2018 – Feb 2020
- Exceeded 60% of YOY growth rates each month in 2019 by consulting clients.
- Built lasting relationships with clients and earn their trust in multiple ways.
- Handled a client which is the most well-known live-streamer in Taiwan, and ensured the website go smoothly in every panic-buying event through collaborating closely with engineers.
- Assisted one of the most well-known Taiwanese maternity and nursing brands to build up their web- store from 0 to 1 in 2 months, including product knowledge training, assisting API integration project, and helping designing membership policy.
- Made 30% of my clients upgrade to our premium service, which also started charging them 1% commission.
- Collaborated with other departments on developments of new features.
- Developed the new employee orientation for account management.
Account Manager / Jun 2018 – Aug 2018
- Led a team of 4 account executives and successfully helped a colleague to get promoted by increasing sales.
- Established relationships with new clients and maintained and nurtured business relationships with existing ones.
- Assisted a 4A advertising agency to generate a media plan in accordance with their brief, which had a 10 million NTD budget.
- Helped to design a knowledge database of Omnimedia for the company.
Supervisor / Jul 2017 – May 2018
- Conducted meetings with clients as well as informed them about the current status of their projects.
- Assisted the client to achieve 60 million NTD GMV goal in 2 weeks special sale, and enhanced their brand’s market share among younger generation from 0.8% to 3.7% with media campaigns.
- Assisted in the training process for new employees.
- Produced financial plans, media plans, and media forecasts.
- Analyzed and interpreted data to optimize the results of media campaigns.
Account Executive / Jul 2015 – May 2017
- Managed, reviewed progress, and delivered the client’s media projects.
- Established and maintained relationships with media salesmen in order to negotiate a preferential price and keep the latest information from the market.
- Implemented and managed online advertising campaigns.
- Optimized the results by try and error to achieve the client’s goals. Assisted colleagues to generate media plans.
- Communicated between clients, colleagues, and media salesmen to assure all projects accomplished punctually and to a satisfactory standard.
Executive / Oct 2014 – Apr 2015
- Coordinated with the engineer and graphic designer to build the brand's official website from 0 to 1 in 6 months.
- Facebook Fanpage operation. Over 65,000 post reach every week without advertising investment.
- Developed marketing proposals to increase the engagement rate of the posts.
- Sought for cross-industry cooperation through cold calls.
Education
Political Science, NTU
Sep 2010 - Jun 2014
Language
Mandarin / Native
English / Professional (TOEIC 835)
Shu-Mei Hsu
Account Management
Customer Success
Professional in both marketing and EC industry
｜Taipei ，TW｜[email protected]｜+886-911-430-916
About Shu-Mei
An experienced account manager with department reorganization and leading experience, as well as has solid project management and issue solving experience. Main responsibility was to assist the clients in boosting their sales and solve their problems by providing them customized approach to the company’s product/service.
In SHOPLINE, she led teams to achieve YOY growth goals and aided members in doing crisis management and communication in certain circumstances. Also, she set standard operation procedures and report formats to assure members can complete tasks accurately and efficiently.
In Agein Media, she led a team of 4 account executives to help 10 long-term clients to achieve their business goals through data-driven IMC planning and implementation.
Working Skills
Client-relationship building and nurturing|Multi-project management|Cross-sectoral communication
Leadership|Know-how development|New employee orientation
IMC planning and implementation|Problem-solving|Data-analyzing
Working Experience
Merchant Success Associate Manager - Merchant Growth / Sep 2020 - Oct 2020
- Reorganized the department directly with the general manager according to business model adjustments, including functional strategy setting and team-member redistribution.
- Designed and developed automatic report formats to reduce the workloads of team members in the future.
- Helped the department manager to review the performance of team members and calculate the bonus of Q3. In addition, communicated with team members simultaneously due to the adjustments of the performance bonus system.
- Aided the department manager to have a clear understanding of the department situation, team members, goals, obstacles, and potential solutions.
Senior Account Manager / Mar 2020 – Aug 2020
- Developed an e-commerce consulting tool-kit in the account management department, which is still applied today.
- Aided account managers in doing crisis management and communication in certain circumstances.
- Led a team of 3 account managers to help 92 Key Accounts raising their GMV and achieve over 25% of YOY growth even in declining industries.
- Led the Growth Hack Project and successfully helped 9 SMB clients exceeding over 10% of GMV growth in just 6 weeks without any incentives for clients.
- Assisted clients to enhance their GMV through webpage adjustments to improve the conversion rate, and FB advertising optimization to increase the ROAS to 33.
Account Manager / Nov 2018 – Feb 2020
- Exceeded 60% of YOY growth rates each month in 2019 by consulting clients.
- Built lasting relationships with clients and earn their trust in multiple ways.
- Handled a client which is the most well-known live-streamer in Taiwan, and ensured the website go smoothly in every panic-buying event through collaborating closely with engineers.
- Assisted one of the most well-known Taiwanese maternity and nursing brands to build up their web- store from 0 to 1 in 2 months, including product knowledge training, assisting API integration project, and helping designing membership policy.
- Made 30% of my clients upgrade to our premium service, which also started charging them 1% commission.
- Collaborated with other departments on developments of new features.
- Developed the new employee orientation for account management.
Account Manager / Jun 2018 – Aug 2018
- Led a team of 4 account executives and successfully helped a colleague to get promoted by increasing sales.
- Established relationships with new clients and maintained and nurtured business relationships with existing ones.
- Assisted a 4A advertising agency to generate a media plan in accordance with their brief, which had a 10 million NTD budget.
- Helped to design a knowledge database of Omnimedia for the company.
Supervisor / Jul 2017 – May 2018
- Conducted meetings with clients as well as informed them about the current status of their projects.
- Assisted the client to achieve 60 million NTD GMV goal in 2 weeks special sale, and enhanced their brand’s market share among younger generation from 0.8% to 3.7% with media campaigns.
- Assisted in the training process for new employees.
- Produced financial plans, media plans, and media forecasts.
- Analyzed and interpreted data to optimize the results of media campaigns.
Account Executive / Jul 2015 – May 2017
- Managed, reviewed progress, and delivered the client’s media projects.
- Established and maintained relationships with media salesmen in order to negotiate a preferential price and keep the latest information from the market.
- Implemented and managed online advertising campaigns.
- Optimized the results by try and error to achieve the client’s goals. Assisted colleagues to generate media plans.
- Communicated between clients, colleagues, and media salesmen to assure all projects accomplished punctually and to a satisfactory standard.
Executive / Oct 2014 – Apr 2015
- Coordinated with the engineer and graphic designer to build the brand's official website from 0 to 1 in 6 months.
- Facebook Fanpage operation. Over 65,000 post reach every week without advertising investment.
- Developed marketing proposals to increase the engagement rate of the posts.
- Sought for cross-industry cooperation through cold calls.
Education
Political Science, NTU
Sep 2010 - Jun 2014
Language
Mandarin / Native
English / Professional (TOEIC 835)