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On
4-6 years
6-10 years
10-15 years
More than 15 years
Past
專案行銷企劃 @山海觀國際整合行銷有限公司2023 ~ 2024
・
Community Management / Social Media Marketing / Senior Copywriter
Within one month
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
Chung Hua University (CHU) 中華大學
・
觀光會議與展覽規劃學位學程
Past
客戶諮詢師 @忠訓國際股份有限公司2023 ~ 2024
・
品牌宣傳及媒體公關人員、 行銷企劃人員、活動企劃人員、傳播媒體企劃人員
Within one month
品牌露出、受訪種子人員訓練。 Arrangement and planning of media interviews, brand exposure, training of seed interviewees. 3.公司新聞稿及內部刊物、社群文案撰寫。 Writing corporate news release, internal publications, and community articles. 4.客戶關係管理 CRM 建立。 Establish customer relationship management. 5.國內外參獎資料規劃與提報。 Planning and reporting of domestic and international award information. 6.協助品牌活
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
臺北市立大學
・
環境教育與資源所Past
品牌行銷企劃 Brand Marketing Specialist @乂迪生教育科技有限公司2022 ~ 2023
・
企劃、文案或編輯
Within one month
Unemployed
・
Ready to interview
Full-time / Remote Only
6-10 years
國立台北科技大學 NTUT
・
建築系Brand Strategy Manager @12Group_Creative Concept2023 ~ Present
・
品牌經理
Within one month
Employed
・
Open to opportunities
Full-time / Not interested in working remotely
10-15 years
Chinese Culture University
・
廣告學系
Head of Content & Community @theAsianparent2023 ~ Present
・
Within three months
our community. I am always eager to learn new skills and collaborate with other creative professionals. Work Experience Head of Content & Community • theAsianparent NovemberPresent | Taipei, Taiwan Managing Community (VIParents), Social Media, Editor (Web) & Partnership team Influencer Partnership & Community Manager • theAsianparent MayOctober 2023 | Taipei, Taiwan As an Influencer Partnership & Community Manager at TheAsianParent, I have the privilege of overseeing Southeast Asia's largest mom community, VIParents. Our mission is to empower mothers to become influencers and generate additional income from the comfort of their homes. In this role, I primarily focus on: - VIParents Community Management: I am
Employed
・
Open to opportunities
Full-time / Interested in working remotely
6-10 years
BINUS University
・
Marketing/Marketing Management, General
Brand Ambassador @UniLend Finance2023 ~ Present
・
Community Manager
Within one month
JanuaryAugust 2023 Content Creation. Brand Ambassador Paribus Protocol DecemberMay 2023 Content Creation Brand Ambassador Probinex.com JulyMarch 2023 Content Creation Brand Ambassador Skaflic NovemberFebruary 2023 Content Creation Brand Ambassador Metatower NovemberJanuary 2023 Content Creation Brand Ambassador Ankr protocol AugustNovember 2022 Content Creation Moderator Dexsport.io JanuaryFebruary 2022 Community management EducationAkwa Ibom State University - Nigeria Marine Science Skills Design Tools Illustrator Photoshop Invision Recommendations Mr. Francis Edem Blockchain Enthusiast It’s my absolute pleasure to recommend Ifiok Uyanga for the Community Manager position in your project. Ifiok and I worked together at Dexsport Gaming platform Company
Employed
・
Open to opportunities
Full-time / Interested in working remotely
4-6 years
Akwa Ibom State University - Nigeria
・
Marine Science
Senior Product Marketing Manager @Omnichat2021 ~ Present
・
Senior Marketing Manager/Marketing Director
Within two months
in B2B Marketing Familiar with SEO skills and content marketing strategies Enthusiastic about creating community and making connections Co-produce a personal finance podcast with more than one million total plays [email protected] Work Experience Senior Marketing Manager • Omnichat OctoberPresent Social Media and Community Manager • Omnichat SeptemberOctober 2021 Omnichat is a conversation commerce Saas startup. To achieve the goals of the growth marketing team, I procure leads through content marketing, social media marketing, email marketing, and event marketing. 【Social Marketing and Community Management】 Create informative content to drive awareness and trust
Employed
・
Open to opportunities
Full-time / Interested in working remotely
4-6 years
國立臺灣大學
・
政治學系
Past
Executive Director (Blockchain-themed media) @None Group2023 ~ Present
・
Business Development, Product Manager, Project Management, Business Operations, Process Design
Within one month
themed media) • None Group AprilPresent ．Establish and spearhead Taiwan's most entertaining blockchain-themed media outlet. ． Leverage current popular short videos, combined with YouTube, podcasts, social media, and articles, to share the latest Web3 news. ． Manage a diverse team of over 10 professionals across video production, text editing, community growth, and business development sectors. Marketing Director (Layer 1 Public Blockchain) • ThunderCore JanuaryJanuary 2023 ． Planned and executed a global marketing strategy for a renowned Layer 1 blockchain project, enhancing brand visibility and community loyalty through media exposure, content marketing, community management, and establishing strong ecosystem partnerships. ． Assembled
Unemployed
Full-time / Interested in working remotely
More than 15 years
University of Bradford
・
International Business and Management
EC行銷業務 @台灣萬代南夢宮有限公司2020 ~ Present
・
加密貨幣相關工作
Within one month
JLPT N1 日本國際交流基金會與日本國際教育協會（現日本國際教育支援協會） 發照日期 七月 2017 · 永久有效 技能 Skill Effective communication Digital logic & marketing Community management Tools Office 365 notion Facebook,Instagram, X,Telegram Language Chinese English Japanese 工作經歷 EC行銷業務 台灣萬代南夢宮有限公司 • 四月Present 1.協助IP擴展及EC業務拓展
Employed
Full-time / Remote Only
4-6 years
國立高雄科技大學（原國立高雄第一科技大學）
・
logistics management
Senior Web Manager @Colart2017 ~ 2018
・
Senior Digital Manager / Data Scientist
Within three months
Patxi Gadanon I am a bilingual senior Digital Marketing Manager with more than 20 years’ international experience in digital marketing in B2B and B2C companies in the UK and Spain. I am looking for a challenging senior role in digital marketing ,data analysis or growth hacking helping companies grow their reach and revenue using data to drive strategic decisions. My key skills are strong motivation, initiative and creativity in solving problems arising from busy client-facing environments. I am customer-focused, a good team player and an empathetic and understanding leader. Pamplona, Spain patxigad@gmail
Full-time / Interested in working remotely
More than 15 years
OBS Business School, University of Barcelona
・
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Professional Background
Current status
Unemployed
Job Search Progress
Professions
Customer Success Manager
Fields of Employment
Information Services
Work experience
4-6 years
Management
I've had experience in managing 5-10 people
Skills
Languages
Job search preferences
Positions
Customer Success / Marketing Specialist / Account Executive / Operation / Community
Job types
Full-time
Locations
Taiwan
Remote
Interested in working remotely
Freelance
No
Educations
School
National Taiwan University
Major
Political Science
Shu-Mei Hsu
Account Management
Customer Success
Professional in both marketing and EC industry
｜Taipei ，TW｜[email protected]｜+886-911-430-916
About Shu-Mei
An experienced account manager with department reorganization and leading experience, as well as has solid project management and issue solving experience. Main responsibility was to assist the clients in boosting their sales and solve their problems by providing them customized approach to the company’s product/service.
In SHOPLINE, she led teams to achieve YOY growth goals and aided members in doing crisis management and communication in certain circumstances. Also, she set standard operation procedures and report formats to assure members can complete tasks accurately and efficiently.
In Agein Media, she led a team of 4 account executives to help 10 long-term clients to achieve their business goals through data-driven IMC planning and implementation.
Working Skills
Client-relationship building and nurturing|Multi-project management|Cross-sectoral communication
Leadership|Know-how development|New employee orientation
IMC planning and implementation|Problem-solving|Data-analyzing
Working Experience
Merchant Success Associate Manager - Merchant Growth / Sep 2020 - Oct 2020
- Reorganized the department directly with the general manager according to business model adjustments, including functional strategy setting and team-member redistribution.
- Designed and developed automatic report formats to reduce the workloads of team members in the future.
- Helped the department manager to review the performance of team members and calculate the bonus of Q3. In addition, communicated with team members simultaneously due to the adjustments of the performance bonus system.
- Aided the department manager to have a clear understanding of the department situation, team members, goals, obstacles, and potential solutions.
Senior Account Manager / Mar 2020 – Aug 2020
- Developed an e-commerce consulting tool-kit in the account management department, which is still applied today.
- Aided account managers in doing crisis management and communication in certain circumstances.
- Led a team of 3 account managers to help 92 Key Accounts raising their GMV and achieve over 25% of YOY growth even in declining industries.
- Led the Growth Hack Project and successfully helped 9 SMB clients exceeding over 10% of GMV growth in just 6 weeks without any incentives for clients.
- Assisted clients to enhance their GMV through webpage adjustments to improve the conversion rate, and FB advertising optimization to increase the ROAS to 33.
Account Manager / Nov 2018 – Feb 2020
- Exceeded 60% of YOY growth rates each month in 2019 by consulting clients.
- Built lasting relationships with clients and earn their trust in multiple ways.
- Handled a client which is the most well-known live-streamer in Taiwan, and ensured the website go smoothly in every panic-buying event through collaborating closely with engineers.
- Assisted one of the most well-known Taiwanese maternity and nursing brands to build up their web- store from 0 to 1 in 2 months, including product knowledge training, assisting API integration project, and helping designing membership policy.
- Made 30% of my clients upgrade to our premium service, which also started charging them 1% commission.
- Collaborated with other departments on developments of new features.
- Developed the new employee orientation for account management.
Account Manager / Jun 2018 – Aug 2018
- Led a team of 4 account executives and successfully helped a colleague to get promoted by increasing sales.
- Established relationships with new clients and maintained and nurtured business relationships with existing ones.
- Assisted a 4A advertising agency to generate a media plan in accordance with their brief, which had a 10 million NTD budget.
- Helped to design a knowledge database of Omnimedia for the company.
Supervisor / Jul 2017 – May 2018
- Conducted meetings with clients as well as informed them about the current status of their projects.
- Assisted the client to achieve 60 million NTD GMV goal in 2 weeks special sale, and enhanced their brand’s market share among younger generation from 0.8% to 3.7% with media campaigns.
- Assisted in the training process for new employees.
- Produced financial plans, media plans, and media forecasts.
- Analyzed and interpreted data to optimize the results of media campaigns.
Account Executive / Jul 2015 – May 2017
- Managed, reviewed progress, and delivered the client’s media projects.
- Established and maintained relationships with media salesmen in order to negotiate a preferential price and keep the latest information from the market.
- Implemented and managed online advertising campaigns.
- Optimized the results by try and error to achieve the client’s goals. Assisted colleagues to generate media plans.
- Communicated between clients, colleagues, and media salesmen to assure all projects accomplished punctually and to a satisfactory standard.
Executive / Oct 2014 – Apr 2015
- Coordinated with the engineer and graphic designer to build the brand's official website from 0 to 1 in 6 months.
- Facebook Fanpage operation. Over 65,000 post reach every week without advertising investment.
- Developed marketing proposals to increase the engagement rate of the posts.
- Sought for cross-industry cooperation through cold calls.
Education
Political Science, NTU
Sep 2010 - Jun 2014
Language
Mandarin / Native
English / Professional (TOEIC 835)
Shu-Mei Hsu
Account Management
Customer Success
Professional in both marketing and EC industry
｜Taipei ，TW｜[email protected]｜+886-911-430-916
About Shu-Mei
An experienced account manager with department reorganization and leading experience, as well as has solid project management and issue solving experience. Main responsibility was to assist the clients in boosting their sales and solve their problems by providing them customized approach to the company’s product/service.
In SHOPLINE, she led teams to achieve YOY growth goals and aided members in doing crisis management and communication in certain circumstances. Also, she set standard operation procedures and report formats to assure members can complete tasks accurately and efficiently.
In Agein Media, she led a team of 4 account executives to help 10 long-term clients to achieve their business goals through data-driven IMC planning and implementation.
Working Skills
Client-relationship building and nurturing|Multi-project management|Cross-sectoral communication
Leadership|Know-how development|New employee orientation
IMC planning and implementation|Problem-solving|Data-analyzing
Working Experience
Merchant Success Associate Manager - Merchant Growth / Sep 2020 - Oct 2020
- Reorganized the department directly with the general manager according to business model adjustments, including functional strategy setting and team-member redistribution.
- Designed and developed automatic report formats to reduce the workloads of team members in the future.
- Helped the department manager to review the performance of team members and calculate the bonus of Q3. In addition, communicated with team members simultaneously due to the adjustments of the performance bonus system.
- Aided the department manager to have a clear understanding of the department situation, team members, goals, obstacles, and potential solutions.
Senior Account Manager / Mar 2020 – Aug 2020
- Developed an e-commerce consulting tool-kit in the account management department, which is still applied today.
- Aided account managers in doing crisis management and communication in certain circumstances.
- Led a team of 3 account managers to help 92 Key Accounts raising their GMV and achieve over 25% of YOY growth even in declining industries.
- Led the Growth Hack Project and successfully helped 9 SMB clients exceeding over 10% of GMV growth in just 6 weeks without any incentives for clients.
- Assisted clients to enhance their GMV through webpage adjustments to improve the conversion rate, and FB advertising optimization to increase the ROAS to 33.
Account Manager / Nov 2018 – Feb 2020
- Exceeded 60% of YOY growth rates each month in 2019 by consulting clients.
- Built lasting relationships with clients and earn their trust in multiple ways.
- Handled a client which is the most well-known live-streamer in Taiwan, and ensured the website go smoothly in every panic-buying event through collaborating closely with engineers.
- Assisted one of the most well-known Taiwanese maternity and nursing brands to build up their web- store from 0 to 1 in 2 months, including product knowledge training, assisting API integration project, and helping designing membership policy.
- Made 30% of my clients upgrade to our premium service, which also started charging them 1% commission.
- Collaborated with other departments on developments of new features.
- Developed the new employee orientation for account management.
Account Manager / Jun 2018 – Aug 2018
- Led a team of 4 account executives and successfully helped a colleague to get promoted by increasing sales.
- Established relationships with new clients and maintained and nurtured business relationships with existing ones.
- Assisted a 4A advertising agency to generate a media plan in accordance with their brief, which had a 10 million NTD budget.
- Helped to design a knowledge database of Omnimedia for the company.
Supervisor / Jul 2017 – May 2018
- Conducted meetings with clients as well as informed them about the current status of their projects.
- Assisted the client to achieve 60 million NTD GMV goal in 2 weeks special sale, and enhanced their brand’s market share among younger generation from 0.8% to 3.7% with media campaigns.
- Assisted in the training process for new employees.
- Produced financial plans, media plans, and media forecasts.
- Analyzed and interpreted data to optimize the results of media campaigns.
Account Executive / Jul 2015 – May 2017
- Managed, reviewed progress, and delivered the client’s media projects.
- Established and maintained relationships with media salesmen in order to negotiate a preferential price and keep the latest information from the market.
- Implemented and managed online advertising campaigns.
- Optimized the results by try and error to achieve the client’s goals. Assisted colleagues to generate media plans.
- Communicated between clients, colleagues, and media salesmen to assure all projects accomplished punctually and to a satisfactory standard.
Executive / Oct 2014 – Apr 2015
- Coordinated with the engineer and graphic designer to build the brand's official website from 0 to 1 in 6 months.
- Facebook Fanpage operation. Over 65,000 post reach every week without advertising investment.
- Developed marketing proposals to increase the engagement rate of the posts.
- Sought for cross-industry cooperation through cold calls.
Education
Political Science, NTU
Sep 2010 - Jun 2014
Language
Mandarin / Native
English / Professional (TOEIC 835)