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Customer Service Manager @Asus 華碩電腦股份有限公司
2022 ~ 2023
Software Project / Product Management
Within one month
Product Management
Data Driven Decision Making
Critical Thinking and Problem Solving
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Chihlee Institute of Technology
International Business/Trade/Commerce
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sales @PT Mitsubishi Motors Kramayudha Indonesia
2021 ~ Present
Administrator, Virtual Assistant, Customer Service
Within one month
indah marketing My name is Indah, I am a dedicated professional with experience in the field of Marketing and Digital Marketing. I have an educational background in Information Systems and have worked in various companies where I have developed strong skills in the World of Marketing. During my career, I have been involved in various projects involving Marketing and have managed to achieve significant results. I am confident in my abilities for Digital Marketing-Web Design -Translation(Eng-Eng) -Image Editing, as well as collaborating with a team to achieve common goals.In addition, I am
Word
Canva
Java
Employed
Ready to interview
Part-time / Interested in working remotely
10-15 years
Institut Teknologi Sepuluh Nopember
sistem informasi
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Past
Tim Antar @Byebeli
2023 ~ Present
Public Relation, Marketing, Admin, Kasir, Customer Service
Within one month
Excel
Canva
Microsoft Office
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Universitas Mercu Buana
Broadcasting
Avatar of Nguyen Quan.
Avatar of Nguyen Quan.
Software Specialist @Elekta
2020 ~ Present
Senior Software Engineer
Within one month
analyzing risks at internal software operation. - Run IT department to coordinate with departments and make reports related to IT. - Support end users to use and manage devices. Support Leader • Bkav Corporation thángthángLead a small team to collect malware samples and work with customers to solve software and hardware issues. Technical personnel • Viettel Telecom thángthángWork as technical team to build new systems, support projectwith technical jobs. Học vấn University of Information Technology Field of study AprJan 2020 Kỹ năng Communication SQL Server Troubleshooting Hardware and Software Problems Microsoft Office Customer Service Ngoại ngữ English — Nâng cao
Communication
SQL Server
Troubleshooting Hardware and Software Problems
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
University of Information Technology
Avatar of Fiora Tsai.
Avatar of Fiora Tsai.
Procurement/Sales Engineer @Roresin Corp
2017 ~ Present
Procurement/Sales Engineer
Within one month
product development in the Asia-Pacific region. Established 2 new suppliers to fulfill the R&D and procurement team's needs for introducing new items within a span of 6 months. Negotiation - Conducted analysis of 40+ customer complaints to identify root causes and formulated resolution, successfully increasing customer satisfaction and loyalty by 15-20%. Resolved quality disputes by negotiating an exceptional refund agreement with the supplier, thereby safeguarding and reinforcing our important client relationship. Problem - solving - Converted customized contracts to replace standardized contracts to resolve disputes between the customer - BenQ Material and the international supplier
Analysis
Intercultural Communication
Business Administration
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
銘傳大學 Ming Chuan University
Business Administration
Avatar of Wei Chen Lin.
Avatar of Wei Chen Lin.
Deputy Project Manager @Jadard Technology Inc. (The subsidiary of Fitipower Integrated Technology Inc.)
2020 ~ Present
PM/產品經理/專案管理
Within one month
project management Product Manger City: Tainan,TW [email protected] Work Experience Jadard Technology Inc. (The subsidiary of Fitipower Integrated Technology Inc.) Deputy Project Manager, Sep 2020 ~~ Present *Display Drive Integration Chip PM for wearable/mobile/tablet/industrial *In charge of China Panel Customer (BOE/CSOT/HKC/TIANMA) >New IC product promotion & introduction >New Panel project estimation >Customer service *Technical and Product Marketing *Coordinate with internal departments and Customer *New models tracking & strive for design in Achievement *Success to take IC development fee back *Strive wearable IC for design in
cost analysis
excel
PowerPoint
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
NTNU
Optical electrical technology
Avatar of Sameh Abdelrahman.
Avatar of Sameh Abdelrahman.
Retail Sales Associate @Automobili Lamborghini Store
2021 ~ 2023
Sales Associate
Within six months
and a boost in foot traffic. • Improved inventory management by closely monitoring stock levels, performing regular audits, and promptly communicating replenishment needs, resulting in a 25% decrease in out-of-stock incidents. • Assisted 100+ customers weekly by utilizing extensive product knowledge, leading to a 10% increase in customer satisfaction scores. Retail Sales Associate • Hard Rock Cafe Sharm El Sheikh OctoberDecember 2020 • Increased customer retention by 15% by effectively using CRM software to track and manage sales activities, leading to improved customer relationships. • Provided exceptional customer service to an average of 40 customers per day, resulting
Sales techniques
Sales forecasting and Reporting
CRM Software Management
Employed
Ready to interview
Full-time / Not interested in working remotely
6-10 years
The Higher Institute for Tourism and Hotels (EGOTH) in Alexandria
85%
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Avatar of the user.
Senior software test engineer @資拓宏宇國際股份有限公司(International Integrated Systems, Inc.)
2022 ~ Present
Software Test Engineer, Software QA Engineer
Within one month
LTE
PTCRB
GCF
Employed
Ready to interview
Full-time / Interested in working remotely
10-15 years
Chung Hua University (CHU)
Transportation and Logistics Management
Avatar of 蔡永軒 ShaneTsai.
Avatar of 蔡永軒 ShaneTsai.
Past
客戶諮詢師 @忠訓國際股份有限公司
2023 ~ 2024
品牌宣傳及媒體公關人員、 行銷企劃人員、活動企劃人員、傳播媒體企劃人員
Within one month
活動企劃專員 環資國際有限公司 2020/12~2022/6 Taipei, Taiwan 職務負責: 1.專案時程管理 Project Schedule Management. 2.網站客服(電話/郵件) Online Customer Service. 3.網站操作教育訓練 Education and Training of Website Operation. 4.活動新聞稿撰寫 Writing of Activity Press Release. 5.活動發想規劃與執行 Planning and Implementation of
Word
ERP
Microsoft Office
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
臺北市立大學
環境教育與資源所
Avatar of Andiyansah.
Avatar of Andiyansah.
Past
Team Leader @PT. CONCENTRIX SERVICE INDONESIA
2019 ~ 2023
Administrasi
Within one month
Andiyansah Experience service specialist with a demonstrated history of working in the internet industry as a Team Leader. Become a Trainer Team Supervisor at a transportation apps services company. Often help a company in making promote videos as direct, cameraman and editing videos. Jakarta, Indonesia Andi Andiyansah✉️ [email protected] Pengalaman Kerja Team Leader Customer Service PT. Gojek Indonesia DesemberSeptember 2019 Jakarta, Indonesia Bekerja di PT. Gojek Indonesia sejak tahun 2014 berawal dari agent Call Center dan diangkat menjadi Team Leader pada tahun 2015 bulan Maret untuk memimpin sebuah tim yang terdiri dari
Word
PowerPoint
Excel
Unemployed
Ready to interview
Interested in working remotely
6-10 years

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Within two months
Technical Engineering Manager
Logo of Rakuten Group Inc..
Rakuten Group Inc.
2022 ~ Present
Tokyo, 日本
Professional Background
Current status
Employed
Job Search Progress
Professions
Project / Product Management, Development Manager, System Architecture
Fields of Employment
Internet of Things (IoT), SaaS / Cloud Services
Work experience
10-15 years
Management
I've had experience in managing 5-10 people
Skills
Agile Project Management
Software Engineering
Cross-Function Communication
Goal Oriented
Business Analysis
Team Management
Languages
Chinese
Native or Bilingual
English
Fluent
Job search preferences
Positions
Manager
Job types
Full-time
Locations
Tōkyō, 東京都日本, Taipei, 台灣, Hsinchu, 新竹市台灣
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
National Central University
Major
Communication Engineering
Print

Simon Wang

Software Engineering Manager

  New Taipei City, Taiwan

  • PMI Agile Certified Practitioner (PMI-ACP)®
  • 10 years of coding experience in C/C++, Go, Java, and Python.
  • 5 years of people management experience.
  • 9 years of project management experience.
  • Proficient in hypothetical thinking to solve issues.
  • Proficient in systematic thinking to design solutions.
  • Proficient in progressive improvement to establish and optimize processes.
  • Goal-oriented and business thinking.
  • Great at cross-functional communication and coordination.

 

Experience

Software Engineering Manager  •  Edimax Technology Co., Ltd.

  • Managed and directed the department to accomplish the division's and company's goals.

  • Implemented the agile methodology to lead and develop the project/product, delivering value at a fantastic speed.

  • Communicated with the customers and stakeholders initiatively to clarify the requirements and learn the domain knowledge.
  • Kept the promise and helped the teams to deliver the outcome on time.
  • Set up the department and division roadmap and accomplished the extra goals.

  • Facilitated knowledge sharing and information transparency in the organization.

  • Engaged and responsible for the research institution and the government's project of air quality sampling and monitoring.
  • Won the success of the 2020 online Expo and Taiwan Excellence Award.
  • Kept the department at high performance during the period of working from home.

  • Made the system easier to develop and maintain by designing the system interface, modeling the service, and abstracting the code.

  • Delivered products include IoT management systems, dashboards, online stores, and web API services.

  • Improved and refactored the legacy system by progressive improvement.

  • Introduced the CI/CD environment and built the operation team.

  • Utilized the tools of Slack, Telegram, Zoom, Miro, etc., to create a better working environment.

  • Crafted the utilities or libraries for teams to improve team efficiency.

  • Emphasized teamwork and communication.

  • Undertook the R&D representative of the risk group under the information security committee and assisted organizations and products in obtaining the ISO-27001 certification from 2020.

六月 2019 - Now

Customer Project Manager  •  DT42 Co., Ltd.

  • Managed the projects, identified and created business opportunities, and controlled the costs and profits.

  • Negotiated with the customers for a better contract for both.

  • Participate in the 2018 Meet Taipei for the booth of Audi Experience 2025.

十月 2018 - 二月 2019

Software Project Manager  •  Switchmate Home LLC

  • Led and managed an 8+ person development team in Taiwan and worked with worldwide partners.

  • Utilized the agile methodology to develop and manage the project and product.

  • Designed the system and produced the software requirement specification for contractors and ODMs according to the product requirement document.
  • Set up the war room with daily face-to-face meetings in Shanghai to solve critical issues with the chip provider and contractors.

  • Took the extra roles of system architect and developer, e.g., designing the smart home eco-system and developing the secure bootloader of end devices.

  • Took the initiative in analyzing and optimizing the device's power consumption.

  • Undertook the office administration role and arranged contractors' flights and trips to meet manufacturers in Shenzhen.

一月 2017 - 九月 2018

Freelancer and Founder  •  Asenus

  • Contracted for software/firmware development and technical consultant service.

  • Utilized IT technology, knowledge, and experience to facilitate agriculture.

  • Product design and development.

十一月 2015 - Now

Senior Engineer  •  Amtran Technology Co., Ltd.

  • Innovated the new backlight control system and became a competitive advantage for the company.

  • Created a GUI tool of universal IR with a script editor adopted by QA and the factory for the automation test.

  • Produced a GUI tool for the PQ department to manage picture quality parameters by Git.

  • Developed the leading model of the connected TV.

  • Worked with the IC vendor and factory to develop the first generation Android TV.

九月 2010 - 三月 2015

Education

2007 - 2009

National Central University

Communication Engineering

2001 - 2006

Fu Jen Catholic University

Computer Science and Information Engineering

Skills


  • Golang, C, C++, Java, Python
  • Cloud Service & Embedded System
  • Wireless Network & Cryptography
  • Agile Project Management
  • Agile Software Development
  • Team Building and Leading

Languages


  • Chinese Native
  • English — Business
  • Japanese — Beginner
Resume
Profile

Simon Wang

Software Engineering Manager

  New Taipei City, Taiwan

  • PMI Agile Certified Practitioner (PMI-ACP)®
  • 10 years of coding experience in C/C++, Go, Java, and Python.
  • 5 years of people management experience.
  • 9 years of project management experience.
  • Proficient in hypothetical thinking to solve issues.
  • Proficient in systematic thinking to design solutions.
  • Proficient in progressive improvement to establish and optimize processes.
  • Goal-oriented and business thinking.
  • Great at cross-functional communication and coordination.

 

Experience

Software Engineering Manager  •  Edimax Technology Co., Ltd.

  • Managed and directed the department to accomplish the division's and company's goals.

  • Implemented the agile methodology to lead and develop the project/product, delivering value at a fantastic speed.

  • Communicated with the customers and stakeholders initiatively to clarify the requirements and learn the domain knowledge.
  • Kept the promise and helped the teams to deliver the outcome on time.
  • Set up the department and division roadmap and accomplished the extra goals.

  • Facilitated knowledge sharing and information transparency in the organization.

  • Engaged and responsible for the research institution and the government's project of air quality sampling and monitoring.
  • Won the success of the 2020 online Expo and Taiwan Excellence Award.
  • Kept the department at high performance during the period of working from home.

  • Made the system easier to develop and maintain by designing the system interface, modeling the service, and abstracting the code.

  • Delivered products include IoT management systems, dashboards, online stores, and web API services.

  • Improved and refactored the legacy system by progressive improvement.

  • Introduced the CI/CD environment and built the operation team.

  • Utilized the tools of Slack, Telegram, Zoom, Miro, etc., to create a better working environment.

  • Crafted the utilities or libraries for teams to improve team efficiency.

  • Emphasized teamwork and communication.

  • Undertook the R&D representative of the risk group under the information security committee and assisted organizations and products in obtaining the ISO-27001 certification from 2020.

六月 2019 - Now

Customer Project Manager  •  DT42 Co., Ltd.

  • Managed the projects, identified and created business opportunities, and controlled the costs and profits.

  • Negotiated with the customers for a better contract for both.

  • Participate in the 2018 Meet Taipei for the booth of Audi Experience 2025.

十月 2018 - 二月 2019

Software Project Manager  •  Switchmate Home LLC

  • Led and managed an 8+ person development team in Taiwan and worked with worldwide partners.

  • Utilized the agile methodology to develop and manage the project and product.

  • Designed the system and produced the software requirement specification for contractors and ODMs according to the product requirement document.
  • Set up the war room with daily face-to-face meetings in Shanghai to solve critical issues with the chip provider and contractors.

  • Took the extra roles of system architect and developer, e.g., designing the smart home eco-system and developing the secure bootloader of end devices.

  • Took the initiative in analyzing and optimizing the device's power consumption.

  • Undertook the office administration role and arranged contractors' flights and trips to meet manufacturers in Shenzhen.

一月 2017 - 九月 2018

Freelancer and Founder  •  Asenus

  • Contracted for software/firmware development and technical consultant service.

  • Utilized IT technology, knowledge, and experience to facilitate agriculture.

  • Product design and development.

十一月 2015 - Now

Senior Engineer  •  Amtran Technology Co., Ltd.

  • Innovated the new backlight control system and became a competitive advantage for the company.

  • Created a GUI tool of universal IR with a script editor adopted by QA and the factory for the automation test.

  • Produced a GUI tool for the PQ department to manage picture quality parameters by Git.

  • Developed the leading model of the connected TV.

  • Worked with the IC vendor and factory to develop the first generation Android TV.

九月 2010 - 三月 2015

Education

2007 - 2009

National Central University

Communication Engineering

2001 - 2006

Fu Jen Catholic University

Computer Science and Information Engineering

Skills


  • Golang, C, C++, Java, Python
  • Cloud Service & Embedded System
  • Wireless Network & Cryptography
  • Agile Project Management
  • Agile Software Development
  • Team Building and Leading

Languages


  • Chinese Native
  • English — Business
  • Japanese — Beginner