Senior Customer Service Representative @Amber Group - Amber Crypto Taipei, Taiwan
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2020 ~ Present
Customer Service Specialist
More than one year
Amber's investment products to clients • Assist users with navigating the app and demonstrate the functions available • Test app upgrades and provide feedback to internal teams • Capture bugs and report them to developers • Troubleshoot with clients and provide technical support • Handle clients' feedback, suggestions and bug reports • Help with app content localization and translation(English and Mandarin) • Train new teammates and provide support • Manage and update articles in Help Centre OiKid Education, Online English Instructor, Sep 2019 ~ Apr 2020 • Preparing and delivering lessons to improve students' reading, writing, and conversing skills • Tailoring teaching style following students' needs • Tracking and reporting
Back-End Engineer, Full Stack Engineer, Front-End Engineer
Within two months
websites. Integrated one-on-one video call functionality with shopping features using the Agora API. Frontend Engineer Buyandship, Aug 2019 ~ Jul 2021 Develop and maintain official website Utilized Vue with composition-api and TypeScript for frontend development. Manage and bundle to static website by webpack, and prerender localization content. Implement RWD, support different size of devices. Use Google Map API Develop application Developed mobile applications for iOS and Android using Flutter. Senior Engineer ADVANTECH, Feb 2019 ~ Aug 2019 Utilized Tcl/Tk and web technologies to validate circuits with OrCAD, aiding the layout team
50%. ● Reduced operational costs by 50% by introducing features to optimize business processes. ● Established IT systems (ERP, OA, M365, Enterprise WeChat) from scratch and implemented a hybrid IT infrastructure across various city offices and cloud platforms. Manager • HTC VIVE SepFeb 2021 VIVEPORT is a VR content store platform compatible with all major headsets, offering a subscription plan for gaming content. https://www.viveport.com/ Roles & Responsibilities: ● Led a team of 8 members and collaborated with cross-functional teams to ensure projects were delivered on time with great quality
Discord membership surged by 14.40%. Trend Analysis and Campaign Design: Spearheaded campaigns boosting overall impressions by 5.03% to over 4.13M across platforms. Educational Content Creation: Developed educational videos significantly enhancing engagement for English-speaking audiences. JanuaryPresent Community Lead • The Oasians Blockchain Content Studio focused on informative and engaging digital content. Led a 5,000-member community, producing diverse content including blogs, PR, and video scripts. Enhanced organizational visibility through strategic collaboration with product, marketing, and design teams. Implemented SEO best practices to maximize content reach and visibility.
Reginal Marketing Manager 台灣區行銷經理 @EventXtra, Hong Kong
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2021 ~ 2023
SEO specialist
Within one month
消息) 英翻中美股科技財報(亞馬遜、Google、AMD、微軟、蘋果、美光、高通、恩智浦etc..) 作品連結 Bridgeman Image - Content Development Assistant , Oct 2018 ~ Dec 2018 Translated, edited and proofread Chinese fine art content across for online database Gem and exhibition captions in Chinese Initiated projects to help sales and research archive to find suitable content- Facilitate content for weekly e-newsletters Assembled different metadata of artists and museums, managing art content on digital platform on Bridgemanimages.com Prioritized projects and acquired
[email protected] Work Experience Arc & Codementor Product designer | AugNow Arc is a remote career platform for both company and developers to match remote jobs from anywhere. My main projects: ・ Client-side onboarding process redesign ・ Client-side dashboard redesign ・ Company profile editor ・AI applications (matching tool, content generator) Pinkoi Growth designer | AprAug 2022・2 yrs 5 mos Participated in Growth projects as UIUX designer and project owner which contribute to business goals (Acquisition, Activation, Retention.) Employs data-driven approach in experiment design and makes strategic decisions based on data analysis that align with key metric
Jack Sr. UX Researcher Master of Science in Human Factors in Information Design. 15+ years of experience in software testing and evaluation, technical editing/writing, web site management, software localization, and E-commerce. Seeking a position as a member of a multi-disciplinary usability team committed to fostering excellence in the user experience. 工作經歷 User Researcher • Rosetta.ai JulySeptember 2022 Advertising Project Manager • LiTV MayJuly 2022 Created and managed timelines for web-based and CTV-based advertising projects. Collaborate daily in one-on-one discussions with ad-ops, content