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Zac Sung (宋凡宇) Over 9 years of software development experience Familiar with embedded Linux, C/C++ programming Familiar with Python programming, Agile software development process Experienced in test automation Interested in problem-solving with different approaches Interest and ability to learn other coding languages/technique as needed Taipei City, Taiwan [email protected] Zac SungEXPERIENCE Staff Software Engineer • VicOne (A subsidiary of Trend Micro ) SepNov 2023 | 2 yrs 3 mos Developed Secure OTA (Over-the-Air) Update related functions on Linux-based and Android-based systems. Directly engaged with customers, developed

Eliot Chen Customer Service Manager | SaaS | Cloud [Ex-ASUS] • Taipei, Taiwan 6+ years of top-tier experience in Customer Service, Consumer up-sell Strategy and Customer, Stakeholder Management. I'm actively seeking an impacful role in Customer Success/Experience that aligns with a positive culture. My key strengths include user-centric communication, strong emphasis, and problem-solving skills. Work Experience ASUS Cloud ( JunJunCustomer Service Manager AprJun 2023 Up-selling / User Experience Optimization ◆ Analyzing competitors and user journeys, summarizing optimization directions, planning user flows and stories, setting key performance indicators. ◆ A/

Shih Ming Wang 22 years professional experience in business development, marketing, operation, key account management and product/project management. Experienced in business development and managing tier 1 OEM/ODM customers like Apple, HP, Dell, ASUS, Acer, Quanta, Compal, Wistron, Foxconn, Inventec, Pegatron, ROE, Innolux, GIS, Merry and IEC Advanced skilled in team development, problem-solving, process innovation and goal accomplishment in multi-national companies. Strong team leader and player, excellent interpersonal communication and negotiation skills. Capable of establishing rapport with internal team members(operation, sourcing, NPI), upper management and external partners(sourcing, mechanical engineering, ID

within a span of 6 months. Negotiation - Conducted analysis of 40+ customer complaints to identify root causes and formulated resolution, successfully increasing customer satisfaction and loyalty by 15-20%. Resolved quality disputes by negotiating an exceptional refund agreement with the supplier, thereby safeguarding and reinforcing our important client relationship. Problem - solving - Converted customized contracts to replace standardized contracts to resolve disputes between the customer - BenQ Material and the international supplier LYB. Performed in-depth analysis of material costs, scrutinizing their sources and production processes to achieve significant cost reductions ranging from 5% to 10%.

服裝打版和繪製、彩妝設計和整體造型等 學校非常注重外語能力，針對不同英文程度加強訓練，並有許多不同外語課可以選擇加選並且加分！ 技能 PowerPoint Excel Photoshop Microsoft Office Word powerpoint Google Analytics excel Communication Google Drive Canva Figma Illustrator Procreate Illustration InDesign Problem Solving Project Planning 語言 English — 專業 Chinese — 母語或雙語 French — 初階 Korean — 初階

/JMP learning for DOE Midterm Term Optimize Recipe for Cost Reduction FOAK/SOAK/Retrofit Tool Evaluation Yield Improvement Long Term Be a qualified buddy/mentor Leader/Project owner promotion Manager/Instructor Position SWOT Analysis Strengths💪 Fundamental concepts for troubleshooting Quality mindset awareness Independently Problem solving Weakness Lesser Project Performance Rarely Executed DOE/JMP/FMEA Lack of Confidence Opportunities 💡 Realize various types of Principle/ RCM application Integrate Different Module/Position New Development Process Threats Lower Education WAT/Probe Related Knowledge Others Senior Engineer 🎓 Education 國立雲

Steven I am an optimistic and proactive professional with strong communication and problem-solving skills, coupled with a focus on customer relationship management and goal achievement. My leadership and managerial prowess shine through my diverse workplace experiences. Business & Project Management Experience: 2 years as a Project Manager 2 years as a Sales Manager/Project Manager (ODM/OEM) 5 years as a Sales Manager/Project Manager (ESCO/IoT/Energy) Supply Chain Management Experience: 4 years as a Supply Chain Management Planner 2 years in Customs 3 years in Logistics Management Customer Service Management Experience