Software Project / Product Management
first purchase rate. - 10% increase in click-through rate for new registration welcome emails - 30% increase in product usage rate, and 5% increase in first purchase rate. Customer Relationship Management ◆ B2B Pre-/Post-Sales Service: Clarifying customer needs and pain points, assisting with product implementation, education training, and achieving business objectives. (e.g. Taiwan Mobile, government agencies) ◆ Optimized 6 years growth CSAT, FCR, and related indicators: Optimize automated reply templates, chatbot response content, service quality, and product experience by complaint data trends analysis (e.g. complaint types, interactions, processing time
Full-time / Tertarik bekerja jarak jauh
Chihlee Institute of Technology・
International Business/Trade/Commerce