South Sulawesi, Indonesia Pengalaman Kerja Area Manager • PT. Rachmat Delapan Putera FebruariJanuari 2023 Annual budgeting Control sales targets for each store Coordinating the head of stores for each branch Control the implementation of SOP in each branch store Assistant Branch Manager • PT. Home Solution MeiAgustus 2012 Controlling store operations Support the sales team in achieving targets Report sales every day Section Head • PT Lotte Shopping Indonesia JuniMei 2011 Control the sales team in achieving daily targets Controlling store operations Coordinate with buyers regarding promotional prices Follow up loyal customers Head Cashier and Customer Service • PT Makro Indonesia ( Makro

Javier Martinez Esparza Senior exec with +20 yrs experience in Sales, Business Development, Business Operations and Team Management in the IT&Telco industry in fast-growing start-ups and multinational companies. Expertise in new company setup and launch / growth of existing operations. Virtual / cross-functional teams management. International background. Madrid, ES [email protected] Achievements Lived for 5 years in a foreign country And spent 8 months sailing/3 months in Antarctica, during my military service Learned 3 languages Backpacked across 30 different countries in Europe, Asia, Africa and South

Increased customer retention by 15% by effectively using CRM software to track and manage sales activities, leading to improved customer relationships. • Provided exceptional customer service to an average of 40 customers per day, resulting in AED 26 K in additional revenue. • Collaborated with team to achieve 140% of sales goals for 3 months, utilizing efficient time management skills to stock and organize inventory. • Streamlined team operations by 25% through effective team collaboration and training of 5 sales associates. • Coordinated store displays and conducted weekly merchandise audits. Boosted sales by 25% through creative display arrangement and

有效透過數位渠道操作，提升 toC 端營運各項指標。實踐數據分析並透過數據引導策略調整。 工作內容： - 品牌上市策略與產品銷售策略規劃 - 產品數位渠道策略與銷售策劃 - 預算分配及數位渠道管理 - 產品數位行銷策略規劃 - 社群經營與部落格內容

led to a 10% decrease in customer complaint cases. Churn Rate Optimnization ◆ Breakdown of user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. ◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. ◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. - Reduced overall churn by 1.53% - Increased conversion rate from purchase page to checkout by 10%. Up-selling and Product Experience Optimization ◆ Decomposition of UJM and data

. Gathered competitive intelligence and information on rival products to inform product development strategies. Adjusted product specifications and devised sales strategies based on market analysis. Developed pricing strategies and formulated marketing plans for new products. Tracked and evaluated product performance, and provided training and product information to sales staff. Developed over ten brands from scratch and facilitated long-term exclusive agency partnerships. Number one biotech Inc. https://www.no1bio.com Sales representative JulSep 2021 Independently secured orders through business development initiatives. Proposed marketing strategies and cross-functional resource integration

Yu Chu, Shen 10+ years experience in retail, complex operations and franchising. Strong operations management, product management, data analysis, and cross-sector cooperation skills. Organised and motivated with high efficiency, autonomy and focus, and keen insight into the needs and perspectives of others. Be able to identify problems effectively and systematically propose solutions. Taipei City, Taiwan WORK EXPERIENCE Assistant Manager (TSUTAYA) Ruentex Engineering & Construction Co., Ltd. • OctAug 2022 Design Thinking · Operations Management · Product Management · Cross-Cultural Communication Skills · Data Analysis · Copywriting · New Store Openings · Leadership · Teamwork - Annual sales meet 5%~10% of the