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Syofri ilham,S.H. Paguh Duku, 22 November 1997 Saya Lulusan S1 Hukum Ekonomi Syariah dari UIN SUSKA RIAU tahun 2019 dengan IPKMemiliki pengalaman dibidang admin selama 2,9 tahun dalam pengelolaan data, pengaturan keuangan, mengorganisir berkas. Memiliki spesialisasi dalam penggunaan excel dan word.Terampil dalam komunikasi interpersonal dan berorientasi kepada [email protected] Ratu Jaya, Cipayung, Depok City, West Java 16439, Indonesia Work Experience Admin Product and Loyalty • PT BANK UOB INDONESIA JulyJanuaryMelakukan pembuatan, penutupan dan maintenance ticket e-voucher nasabah melalui website redemption serta membuat report template complain nasabah terhadap e-voucher

/09 ~ 2019/11 Major in Consumer Psychology, Strategic Marketing Management, and Brand Marketing. First Place in App Creative Design Competition - Developed a fitting room app based on market research and refined its functions through data analysis. Thesis Topic - Investigated the impact of social relationships on the loyalty of Taiwanese mobile game players. Established a theoretical model of loyalty and social relationships through survey research and data analysis. Marketing Project for Deli in the Square, a Scottish restaurant - Formulated social marketing strategies and stage goals to increase exposure and satisfaction. Conducted market research, on

through digital software Delivered quality results effectively on tight deadlines JanuarySeptember 2022 Give Happiness Restaurant Research Assistant Handled store opening to closing duties including payment settlement, counting cash drawers, cleaning, and checking equipment Honed intrapersonal skills including multitasking and time management, especially under pressure Provided quality customer service to build loyalty (30+ customers) Improved customer satisfaction ratings by 25% through bilingual service in Chinese and English JulySeptember 2021 Sama Putra Company Administrative Assistant Managed financial affairs including sales, expenses, tax invoices, and reports Trained new employees on the company's system, policies, and procedures, using hands-on instruction and

events and can create an annual event summary. Grand Hyatt Taipei Grand Club Host MarNov•Run the daily front desk operational tasks, day-to-day goals, and priorities assigned by management •Mentorship and training junior front desk host •Managed daily business email and answered internal/external phone calls from guests or colleagues. •Build strong customer relationships to boost loyalty. Education 台南應用科技大學 Tainan University of Technology旅館管理系 Hotel Management Skills Personal Summary •D etail-Oriented •Communication •Customer Service •Time Management Language Chinese English (TOEIC 630) German

JulyJune 2019 Product Manager - CRM Meituan Discover the needs of SMB F&B clients and their customers. Manage product requirements and technical specifications for CRM platform. Cooperate with other product lines, such as POS, BI, and online order. Lead the execution of the product vision and roadmap. Product: Merchant Side - CRM Platform ( Analysis ) User Side - Loyalty Program Entrance in WeChat MarchJune 2018 Product Manager - CRM Syncpo Technology Co., Ltd. (Acquired by Meituan in JulyDiscover the needs of KA F&B clients and their customers. Define and implement product development for ...

upgrading and adjustment. - Worked on premium third-party app integration and implemented advanced model sections, custom tracking features, wholesale, and influencer integration features on pure theme with Shopify template and sections. - Implemented business logic in their store and supported the best solution. - Experienced in integration of Shopify basic apps (Product review, filtering, and variant apps, Recharge & Subscription, Wholesale, Multi-vendor, Slider Cart, Custom Shipping rule, Klaviyo, Reward & Loyalty, Metafield, Accentuate, Discount, and Page builder apps) Shopify Engineer - (CRO) Artic Grey LTD AprilJuly 2021 New York, United States Improved CRO of Formelife (Forme is a ...

For me, marketing is how value exchange between supplier and buyer in a sustainable way to improve the quality of living of both as Win-Win. In short, the process of promotion to purchase is just the midpoint of the chain while post-purchase feedback for on-going improvement, Loyalty loop, Advocate is equally important. However, they are always underweight in marketers' plan. That is the philosophy influenced and formed by my agencies experience in IMC, Digital & CRM, and it is evolving every day. Please feel to share or exchange your thoughts. Let's make