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Business Development, Product Manager, Project Management, Business Operations, Process Design
Customer Success Director @CuboAi 智慧寶寶攝影機_雲云科技股份有限公司2022 ~ Present
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Business Development, Product Manager, Project Management, Business Operations, Process Design
Within two months
Shelley Lee Prioritized Skills and Achievements Team Restructuring : Reorganized a 3-layer hierarchy in customer success teams, improving overall efficiency by 58%. Leadership & Training : Designed an "MVP" career program and promoted 4 agents to Subject Matter Experts within 2 quarters. Revenue Growth : Increased upselling revenues by 22% within 2 months through targeted marketing strategies. Customer Service : Reduced average handle time (AHT) from 87 to 17 minutes and improved time to first response (TTFR) KPIs. Cross-functional collaboration : Worked across departments to implement customer service-related programs and address complex issues. Data Analysis : Utilized SQL data
Employed
・
Ready to interview
Full-time / Interested in working remotely
More than 15 years
University of British Columbia
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Master of Business Administrator
Project Manager @Chunghwa Telecom Co., Ltd.2022 ~ Present
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Business Development, Product Manager, Project Management, Business Operations, Process Design
Within one year
Employed
Full-time / Interested in working remotely
6-10 years
國立中央大學 National Central University
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Information Management
QA Analyst - Institutional Clients Group (Issuer Service) @Citigroup Inc.2023 ~ Present
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Business Development, Product Manager, Project Management, Business Operations, Process Design
Within three months
. -- Coordinated SIT and directed UAT as a Jira board administrator to prepare finished works for sprint reviews. Business Intelligence Consultant • FDM Group OctoberPresent Converted project governance with data analytics into practices to resolve business problems as a consultant. -- Designed data warehouses through data modelling by using Microsoft SQL Server (Transact-SQL) as well as MySQL. -- Enhanced existing data warehouses by implementing ETL process via SSDT with SSIS on Microsoft Visual Studio. -- Interpreted complex datasets and delivered solutions with visualizations generated by Microsoft Power BI. Project Manager • inMusic Brands, LTD AugustOctober 2020 Delivered project plans
Employed
Full-time / Interested in working remotely
6-10 years
Hult International Business School
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Business Analysis
Business Operation Manager @Coupang 酷澎股份有限公司2022 ~ Present
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Business Development, Product Manager, Project Management, Business Operations, Process Design
Within one month
Employed
Full-time / Interested in working remotely
4-6 years
National Chung Cheng University
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Department of Science
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.