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to 25%; click-through rate from 0.5% to 1%). Senior Customer Support Specialist ASUS Cloud Corporation MarMar 2017 Managed a team of three customer support specialists, guiding them in resolving customer issues and complaints. Employed effective and strategic communication to understand customer needs, resulting in 74% customer satisfaction rating inMonitored and analyzed user feedback on Google Play, Apple Store, and ASUS Cloud's official forum daily. Presented detailed analysis in weekly meetings with senior management, product, and marketing departments to enhance the user-friendliness of company products and services. Provided mentorship to new customer

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gmail.com Employment History Transaction Risk Analyst • PT BANK BRI MeiOktoberAnalysed and interrogated large datasets for high-quality risk reporting. 2. Temporarily blocking debit and credit cards which is suspect risk transactions. Contact Center • PT BANK BRI OktoberAprilProcessed complaints professionally, seeking effective, timely solutions for continued customer satisfaction. 2. Acted as first point of contact for customer issues and queries. 3. Optimised customer experience by tailoring responses to individual needs. Handled high call volumes with accuracy and efficiency for optimum productivity. EducationUniversitas Kristen Indonesia Bachelor Degree English Education Skills Microsoft

exemplary technical support and adept troubleshooting for clients, maintaining an outstanding 100% client satisfaction rate and solidifying numerous long-term partnerships. Frontend Engineer • Win Realty, Nigeria SEPTEMBERAUGUST 2022 Directed the development, maintenance, and optimization of user interfaces for the real estate application, resulting in a 40% increase in user interaction and a 25% enhancement in conversion rates. Managed website updates to ensure accuracy in all listings and property details, leading to a 20% increase in customer satisfaction. Collaborated with the marketing team to optimize the website's SEO, leading to a 30% boost in...

Athira AnilKumar Vengavila Aylesbury, United Kingdom || [email protected] Certified ISTQB tester. Accomplished and knowledgeable QAEngineer/Tester performing software validation testing, a solid understanding of industry standard validation protocols, proven ability to develop and implement testing strategies, and a demonstrable record to meet fast-paced testing schedules. Proven track record of performing validation testing. Expertise in IT infrastructure, networking, and customer service to contribute effectively to the technical support team, delivering exceptional support and driving customer satisfaction. Work Experience Software Tester • CLOUD CELESTIX FebruaryPresent | London Software Quality Engineer • GALAXY WEBLINKS SeptemberJanuary 2023 | India

AMANDEEP SINGH I have hands-on experience of project management, Team handling, Vendor management, Customer satisfaction, documents Analysis, Demand and Supply building activities and knowledge of working tools such as MS office, Excel, G-Suite, other productivity tools like Smart Assist, Bliss, Vault, Jira. Also, I have experience of institutional department activities such as examination, admissions, student & parents counselling and lecture delivering. India Work Experience Operation Executive (SME) • TaskUs AugustDecember 2023 • Onboarded stores/merchants onto the DoorDash platform. • Managed vendor operations for USA, Canada, and Australia, handling tasks such as catalog updates, weekly payments, and promotional

inventory. • Streamlined team operations by 25% through effective team collaboration and training of 5 sales associates. • Coordinated store displays and conducted weekly merchandise audits. Boosted sales by 25% through creative display arrangement and identified slow-moving products for markdown. Sales Associate • Jack & Jones MayAugust 2017 • Raised customer satisfaction by 95% through providing expert product knowledge and promptly addressing all inquiries. • Achieved perfect customer order processing accuracy, leading to improved customer satisfaction and a 15% boost in sales • Consistently exceeded customer satisfaction goals by skillfully handling and resolving complaints, resulting in a 98% satisfaction rate.