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Wahid Arif Amirudin Customer Success Team Lead [email protected] a Customer Success Team Lead, my personal brand is built on a foundation of passion for helping others and a commitment to delivering exceptional customer experiences. I have a deep understanding of customer needs, and I am able to translate that understanding into actionable strategies that drive customer satisfaction and retention. I am a strong leader, able to inspire and motivate my team to achieve their best. I am always looking for ways to improve and optimize our processes, and I am not afraid to

webMethods、GitLab to solve problems. Job detail Web System Development contains Requirements Collection, System Design, Front-End and Back-end Design and Database Design. Project Customer E-Service - Whole web system contains Account Management, Identity verification, Order System and File Download System for strengthen security and convenience. We use rwd website to improve performance and get more customer satisfaction. Product Information Management - Record product manufacturing and spedification information, and provide data to ERP, customer service and revenue estimation to make decisions. PRTG Server Monitor Parse - Anlysis of the causes of server pr...

BARISTA／CHOCOLATERIA SAN CHURRO 2016／05～2017／09 Position Description : 1. Maintaining a high level of customer satisfaction at all times. 2. Maintaining dining room order of service according to the San Churro's compliance standard. 3. Safety and cleanliness of front of house staff, customer areas and areas surrounding restaurant, ensuring all cleaning and maintenance schedules are complied with. 4. Preparing food and beverages as per instruction of the duty manager or store manager. \ 5. Increasing sales at all opportunities through customer service and up selling and cross selling.

to come. Experience Internship at Elsoly Laboratories – Oxford MS, June 2017-July 2018 Studied the techniques to make glucoronidides as well as ran tests to increase the purity of the glucoronidides. Aided in the reorganization of the lab to ensure the safe possession of both chemicals and samples AutoZone – Oxford, MS: DIY Part Time Sales, MayJuly 2017 Promoted customer satisfaction through service and personal interaction Headbands of Hope- Oxford, MS: Campus Representative, February 2013-April 2014 Created events Sold over 100 headbands Managed Facebook social media accounts- began a following for the company on the Ole Miss campus

Word Excel Powerpoint English Good Cantonese Fluent Mandarin Fluent Experience Sales assistant， AugustJanuary 2018 Ensure high levels of customer satisfaction through excellent sales service Assess customers needs and provide assistance and information on product features Build productive trust relationships with customers Event assistant，JulyOctober 2017 Event planning, design and production while managing all project delivery elements within time limits Provide feedback and periodic reports to stakeholders Operate the event Promotion girl，Demonstrate and provide information on promoted products/services Create a positive image and lead consumers to use it Identify interest and understand customer needs and requirements Survey Interviewer，

/Pawbo/Xplova/IEI Corp./NCCU/Docomo Digital/SKPOS/AROMASE etc. Managed over 50 accounts in various industries. Over 92% long-term customers renewal rate inGoogle/FB/Yahoo/Line/Criteo/Yandex ads manager Boosted key account customer satisfaction resulting in 5.upselling annual budget by 30% Enquiries increased by 15% on second month (the client for students enrollment) Collaborated with cross-functional teams to offer better requirements gathering 想上廣告, Account manager, Sep 2016 ~ Dec 2017 primary clients: Rakuten kobo/Formosa eyewear

with SQL to reduce time Verify feature through write test with RSpec Involve in frontend development of a Rails medical field management application Leveraged Hotwire as the user-browser interface to reduce the server load Designed, proposed, and developed a new UX flow to smoothen user experience with stakeholders Co-Founder SomeMusicDesign Co., Ltd . • JulOctOversaw company operation Mentored a team of 5 to deal with production control and increased customer satisfaction Improved work efficiency by 50% via building SOP Experience 2022 COSCUP Speaker - Mechanism Discussion and Implementation of Hotwire ( Ruby session ) EducationShih Hsin University - Department of Social Psychology