RUI-LONG CHENG Taiwan WORK EXPERIENCE Senior Natural Language Processing Engineer • Shoalter Technology Inc Developed NLU engine seamlessly integrating Language Model (LLM) models, enabling users to autonomously construct personalized chatbots while providing comprehensive language support for 132 languages. Led the development of a natural language understanding system for a customer service chatbot, resulting in a 21% improvement in customer satisfaction ratings. Created a natural language processing tool for a customer feedback report platform, enabling the platform to automatically classify and route customer inquiries based on content, sentiment, and intents. Built RESTful APIs that served data to the