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On
4 到 6 年
6 到 10 年
10 到 15 年
15 年以上
Business Development, Product Manager, Project Management, Business Operations, Process Design
Customer Success Director @CuboAi 智慧寶寶攝影機_雲云科技股份有限公司2022 ~ 现在
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Business Development, Product Manager, Project Management, Business Operations, Process Design
兩個月內
Shelley Lee Prioritized Skills and Achievements Team Restructuring : Reorganized a 3-layer hierarchy in customer success teams, improving overall efficiency by 58%. Leadership & Training : Designed an "MVP" career program and promoted 4 agents to Subject Matter Experts within 2 quarters. Revenue Growth : Increased upselling revenues by 22% within 2 months through targeted marketing strategies. Customer Service : Reduced average handle time (AHT) from 87 to 17 minutes and improved time to first response (TTFR) KPIs. Cross-functional collaboration : Worked across departments to implement customer service-related programs and address complex issues. Data Analysis : Utilized SQL data
就职中
・
正在积极求职中
全职 / 对远端工作有兴趣
15 年以上
University of British Columbia
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Master of Business Administrator
Project Manager @Chunghwa Telecom Co., Ltd.2022 ~ 现在
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Business Development, Product Manager, Project Management, Business Operations, Process Design
一年內
就职中
全职 / 对远端工作有兴趣
6 到 10 年
國立中央大學 National Central University
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Information Management
QA Analyst - Institutional Clients Group (Issuer Service) @Citigroup Inc.2023 ~ 现在
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Business Development, Product Manager, Project Management, Business Operations, Process Design
三個月內
. -- Coordinated SIT and directed UAT as a Jira board administrator to prepare finished works for sprint reviews. Business Intelligence Consultant • FDM Group OctoberPresent Converted project governance with data analytics into practices to resolve business problems as a consultant. -- Designed data warehouses through data modelling by using Microsoft SQL Server (Transact-SQL) as well as MySQL. -- Enhanced existing data warehouses by implementing ETL process via SSDT with SSIS on Microsoft Visual Studio. -- Interpreted complex datasets and delivered solutions with visualizations generated by Microsoft Power BI. Project Manager • inMusic Brands, LTD AugustOctober 2020 Delivered project plans
就职中
全职 / 对远端工作有兴趣
6 到 10 年
Hult International Business School
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Business Analysis
Business Operation Manager @Coupang 酷澎股份有限公司2022 ~ 现在
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Business Development, Product Manager, Project Management, Business Operations, Process Design
一個月內
就职中
全职 / 对远端工作有兴趣
4 到 6 年
National Chung Cheng University
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Department of Science
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