CakeResume Talent Search

of Caloocan I am Preschool Teacher of Nursery, Kinder and Preparatory. AugustMay 2016 Teacher Aide Our Lady of Grace School of Caloocan Assistant Teacher, assists the students in their lessons. And always check the students if they're okay. EducationAphrodite Training and Assessment Services Call Center Training NCIIGlobal Reciprocal College Bachelor in Elementary Education,Special EducationArkongBato National High School GraduateP.R. Sandiego Elementary School Elementary Graduate Skills Marketing Microsoft Office Google Drive Google Sheets Administrative Skills Administration Support Moderator Email Support Email Handling Chat Support Customer Service NFT Cryptocurrency Trainer Languages English — Fluent Tagalog — Professional

. • As backend lead, spearheaded the development of an Energy Management System for the Japanese market, architecting a robust backend solution on AWS EKS that enhanced data processing capabilities for major electricity providers. • As the Technical Lead for NEBJP, orchestrated a comprehensive cross-functional collaboration between QA, SRE, and support teams. Led extensive end-to-end testing and rapid response initiatives, significantly improving system reliability and operational readiness in production environments. • In my role as Application Lead, I championed the adoption of Agile methodologies, serving as Scrum Master for multiple high-impact projects. I fostered a

Pesanggrahan, South Jakarta, Indonesia Anwar Solehudin An Experienced Contact Center professional with almost 6 years of hands-on experience. Strong in contact center operation specialized digital customer experience management with a demonstrated history of working in Banking Industry | Fintech | Start Up | Telecommunications Industry | Online Travel Agents Industry | Contact Center (Quality Assurance, Learning and Development, Operations). https://www.linkedin.com/in/anwar-solehudinContactWORK EXPERIENCE Customer Service Supervisor • Hijra Bank NovemberPresent - Monitor performance and traffic of customer service inquiries from various channel (Call Center, In-app live chat, Social Media, and Escalations) - Monitor agent

B2B and B2C. Managing the administration, schedule of logistics delivery, maintenance, and clients' relation. Executive Representative • DocDoc Pte. Ltd. DesemberJuli 2015 DocDoc is the largest Asian centralized medical appointment system. Main duties: 1. Receiving and submitting patients' appointment requests through Phone Booking and Live Chat to the system. 2. Helping and giving patient an insight of which doctor/clinic is right to their condition. Processing the pending appointments and the Website bookings in addition. 3. Communicating and negotiating to the patient and doctor/clinic in purpose to

selection experience with collection filters. Improve build flow by upgrading the environment of AOSP project and KKStreamExoPlayer. Implement account data integration flow and upgrade KKID login. app: https://bit.ly/32Jj2Cd Andr oid TV: https://bit.ly/35Q2wCE Website Support new live structure - Construct video chart list at home page Improve Ad ui style through Google Tag Manager(GTM) Solve ui issue for multiple screen support Web: https://www.kktv.me ASUSTek Computer Inc. Software RD&Engineer~Asus Gallery Solve various issue and customer

skills and thinking. Taipei, Taiwan // [email protected] GitHub , Linkedin , Medium , Blog Work Experience Sr. Front-end Engineer — Health2Sync Inc. • SepPresent SaaS Medical Care Platform Developed a highly interactive UI, including revamping the patient data management , form verification, and large-scale reporting/chart. Lead the project plan to migrate the front-end framework Vue2 to Vue3. Import Storybook 7, build component specs/testing, and improve the communication efficiency of cross-team cooperation. Import Playwright to implement website system monitoring and E2E testing. Clinic Introduction Page & CMS Back

AWS using Terraform for CI/CD. Social Enterprise Insights , C ontract engineer, Sept 2018 ~ Apr 2019 First Mandarin-based website sharing information about social entrepreneurship from Taiwan Worked as a project manager, discussing user demand and planing development process Designed front-end layout and graphed data presentation, using Chart.js and jQuery Cascaded Google Analytics API and Facebook Graph API to filter for useful information Developed data analysis dashboard, the followings are dashboard features: After logging in, user can see the dashboard of the following data: Facebook Page data Google Analytics data Mailchimp data Alexa data User