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honest answers to the potential clients. Achievement : - Successfully invited Taiwanese professionals of different backgrounds to join the programs for the provision of expertise support. - Provided quality SDGs programs which achieved customer satisfaction, thus facilitating the expansion of network and further promotion of the service. Teaching Assistant and Research Assistant • Yuan Ze University, Taiwan OctoberSeptemberGraded undergraduate students' written work. - Assisted the professors in research work. Teacher of English • Vietnam Australia English School, Vietnam JulyJulyDesigned the curriculum and u sed different platforms of language coaching. - Prepared students for the TOEIC and IELTS p...

Logistik,Finace) • Laporan Penjualan Harian/Mingguan/Bulanan dan monitoring actual vs target • Distribusi new produk launching merata dan monitor sell in dan sell out • Program Promo dan memastikan program berjalan di area Bussnies Manager • PT Kino Indonesia Tbk JanuariApril 2022 •Maintain Local Distributor •Monitoring Sell In & Sell Out •Coaching Tim Sales Distributor •Menyampaikan Promo Berjalan •Menjaga Relationship dengan Toko Pareto •ReportingOmset Mingguan/Mingguan/Bulan Area Sales Supervisor • PT. Fastrata Buana (Kapal Api Global) NovemberJanuari 2022 •Mengkoordinir tim penjualan, agar dapat meningkatkan tingkat penjualan dan memastikan penjualan sesuaidengan target. •Membantu Tim Sales dan memberikan pelatihan

[email protected] Work Experience Assistant Manager - Quality and Training • CreditEnable FebruaryPresent Handling training and quality of inhouse and vendor location Conducting trainings of new hires on product and process Classroom training and online trainings Developing and updating training programs for new hires Auditing calls and coaching associates on areas of improvement Initiating BQM and planning refresher on improvement areas Conducting and participating call calibration across the centres Engage in customer listening to identify customer pain points and expectations Serve as an intermediary for escalations from agents and customers Develop process controls, standard operating procedures (SOPs

yossialamien [email protected] al amien Senior Consultant, Technical Expert, Trainer, Lead Auditor, Assessor A dedicated professional with extensive experience in consulting, mentoring, coaching, training and auditing services. Combining a deep understanding of the implementation of environmental management systems and sustainability, OHS management systems, energy and greenhouse gases, improvement, quality performance and the implementation of national and international standard. With superior skills in OHS, sustainability, quality, leadership and other soft skills successfully delivered innovative solutions through cross-team collaboration, proving his ability to overcome complex challenges. Helped provide improvements and benefits in various companies, both

flaws and reduce downtime. 15.Designed and developed analytical data structures. 16.Utilized RDBMS tools and utilities to monitor, tune and optimize query performance. MarchJuly 2016 IT Section Head LPKN (Lembaga Pengembangan dan Konsultasi Nasional) 1.Supervised, encouraged and evaluated cross-functional teams by coaching and empowering team members to meet production goals. 2.Obtained and enhanced quality benchmarks and objectives by developing and implementing standard practices and control plans. 3.Coordinated safety improvement activities and training to promote safety awareness. 4.Monitored achievement targets to meet company

. * Managing budgets. * Investigating accidents and troubleshooting problems. * Keeping health and safety records, and ensuring Compliance with health and safety legislation. Production Supervisor • Midas Safety NovemberJuly 2022 * Overseeing the day-to-day operations of a manufacturing production line. * Assigning responsibilities and preparing schedules. * Guiding and coaching employees. * Monitoring productivity. * Overseeing safe use of equipment. * Monitoring production processes. * Supervising and training employees. * Ensuring quality standards are met. Warehouse Associate • Daraz Bangladesh Ltd. (Alibaba Group) JulyOctober 2021 * Assist with the day to day operations in the E-commerce team.

Cinema/Video Studies New York Institute of Technology-Graduate School Communication and Media Studies Yale School of Management-Professional Certificate Behavioral Finance / Financial Markets / Finance /Behavioral Economics Skills: Office 365/Agile Project Management/Product Management/Google Analytics/Adobe Creative Cloud AdWords/Youtube/Communication/UI/UXDesign/Mentoring and Coaching/Asana/Video Production Podcasting/ Blockchain/Business Development/Influencer Marketing/Market Research/Tableau/Data Visualization/NFT/NFT Marketplace/DeFi/DAO/NFT Creators/Bilingual Chinese and English