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Escalation. Mimecast training Egnyte training. Active Directory knowledge (4-5 Years) Microsoft Entra\Azure Knowledge Replacing Servers, switches, firewalls, access points and all other IT equipment. Registry editing knowledge. Cable Management Level 1 Helpdesk Support • Standard Office Systems OctoberJuly 2023 Assisted customers calling in with any computer related issues whether it was software or hardware related. Troublehshooting OS systems, networking, Office 365 related items, copiers, VOIP-Phones, regular cell phones, server configuration, and firewalls. Assisted on the phone with any copier customers that had error codes on their devices. (Sharp, HP, and Canon

group policy, PW resets) O365 Support Microsoft Intune/ Azure Autopilot (enrolling devices) Provide support and resolution of various computer hardware and software issues. Have experience managing users on phone systems of: RingCentral, Talk Desk, Cisco, Microsoft Intune, and Azure Autopilot. Perform configuration of end-user PC desktop hardware, software and peripherals. Resolve end-user computer related issues via telephone, email, in person, or remotely. Ability to diagnose and resolve moderately complex IT system hardware, software, network and user issues. Ability to setup laptops, phones, and printers. Contribute to projects such as software implementation

MarchPresent Benefits Verification Specialist • Spectraforce Technologies Managed over 50 + inbound and outbound calls; Delivered customer excellence; Resolved issues and inquiries regarding health benefits; Completed task in claim edits and account work queues. OctoberMarch 2021 Information Management Specialist • U.S. Air Force Reserves Developed leadership skills; Performed computer hardware, network system issues, and troubleshooting techniques; Managed over 35 + calls per day; Acquired experience through continuous support, training classes, and webinars. OctoberOctober 2010 Automated Logistical Specialist • U.S. Army Reserve Created and maintained records, which included stock lists, inventory, and material counts; Developed leadership

and system hardware testing; including disk arrays,utilizing fiber and backup systems using VERITAS Backup to insure system stability and reliability, to Top-Notch Industry leaders. •Assisted with troubleshooting complex problems related to product design or manufacturing issues. Education Financed 100% of college education via scholarship Northwood University Computer ScienceSkills ⦁ Hardware/Software Upgrades ⦁ Configuration Management ⦁ Cost Analysis ⦁ Information Protection ⦁ Systems Analysis ⦁ Technical Support ⦁ Data Recovery ⦁ Software Installation ⦁ Performance Testing ⦁ Customer Service ⦁ Application Support ⦁ Hardware Diagnostics ⦁ Account Management ⦁ Customer Success Management ⦁ Windows Operating Systems (Win10 and Win11) ⦁ Product Troubleshooting ⦁ Antivirus Software ⦁ Microsoft Outlook ⦁ Hardware and Peripherals ⦁ Technical Documents

Alex Maldonado Washington, USA [email protected] _________________________________________________________________________________________________________________________ Education B.A. - History, California State University Channel Islands, Minor emphasis in Education,A.A. - College of the Canyons/ Antelope Valley College,Experience IS Service Desk, Costco, AugustPresent First Level Technical Support Provide Support for Computer Software/Hardware, Network, and business impacting issues Assist Warehouse, Regional, and Corporate office problems, ensuring they are resolved quickly Barista, Starbucks, SeptemberJune 2018 Carried out daily assignments and weekly projects in a timely manner to meet time sensitive deadlines. Performed new routines in order to help

outcalls and processing payments. I also handled minor IT needs of our customers via phone and e-mail. In my tenure I resolved customer issues in a timely and professional manner, leading to many maintaining their business relationship with the company for years to come. In April of 2011 I was promoted to Customer Service Lead. On top of my previous responsibilities I was also put in charge of keeping records of services for each client as well as descriptions of their hardware and software so they could be kept up to dat...

Enkhbadral Demberelsuren IP Network solution professional Product line manager Hey there! I'm Enkhbadral, a trilingual professional with a degree in Computer Science. I began my career as an IP network engineer and was later promoted to a managerial role. However, I decided to embark on an adventure and moved to Taiwan. I'm currently working as a Product Line Manager in well know vendor company, and now I'm eager to explore new opportunities and embrace fresh challenges with open arms. Contact: Mobile:Mail: [email protected] Work Experience Ethernet product