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Eliot Chen Customer Service Manager | SaaS | Cloud [Ex-ASUS] • Taipei, Taiwan 6+ years of top-tier experience in Customer Service, Consumer up-sell Strategy and Customer, Stakeholder Management. I'm actively seeking an impacful role in Customer Success/Experience that aligns with a positive culture. My key strengths include user-centric communication, strong emphasis, and problem-solving skills. Work Experience ASUS Cloud ( JunJunCustomer Service Manager AprJun 2023 Up-selling / User Experience Optimization ◆ Analyzing competitors and user journeys, summarizing optimization directions, planning user flows and stories, setting key performance indicators. ◆ A/

Vel Tien-Yun Wu I bring 5 years of hands-on experience in data engineering and software development, with a focus on building scalable data processing systems utilizing Hadoop, Spark, Kafka and Docker. My expertise in developing efficient ETL pipelines has been fundamental in optimizing data workflows for various data warehouses, enhancing data integrity and availability. My track record includes managing high-volume data pipelines, automating scheduling processes to improve operational efficiency, and deploying monitoring solutions that have reduced Mean-Time-To-Repair (MTTR) by 40%. I have a strong foundation in SQL, especially PostgreSQL, which enables

Tameka Harris Experieced Email and Customer Support Specialist Delivering Exceptional Service I would introduce myself as a seasoned Email and Customer Support Specialist with over 10 years of extensive experience in various industries. throughout my career, I have made significant contributions to the success of the organizations I have worked for, demonstrating exceptional customer service and driving operational efficiency. United [email protected] Work Experience AprilMarch 2024 Taipei, Taiwan Sr. Customer Service Representative United Health Group Dedicated health plan support providing assistasnce to members through our email ticketing platform and inbound calls. Demontrrated accuracy

data, design metrics, report and dashboard. Cross app data tracking and user journey analysis. VisionOne customers engagement score - the metrics can help fields to target the customers who are likely SOC/SOC-like profile and have frequently engaged with the VisionOne for their operations. Potential SOC customer tagging - use customer information to tag potential VisionOne SOC-like customers from the TrendMicro existing customer base. Product-led growth - provide metrics to help teams check the overview of the VisionOne trial customers experience and conversion rate with their app engagement/behaviors analysis. VisionOne tree view

gmail.com Employment History Transaction Risk Analyst • PT BANK BRI MeiOktoberAnalysed and interrogated large datasets for high-quality risk reporting. 2. Temporarily blocking debit and credit cards which is suspect risk transactions. Contact Center • PT BANK BRI OktoberAprilProcessed complaints professionally, seeking effective, timely solutions for continued customer satisfaction. 2. Acted as first point of contact for customer issues and queries. 3. Optimised customer experience by tailoring responses to individual needs. Handled high call volumes with accuracy and efficiency for optimum productivity. EducationUniversitas Kristen Indonesia Bachelor Degree English Education Skills Microsoft

2022 I led and managed the team in sales efforts. I opened and closed the store as well as handled cash transactions and bank deposits. Throughout my time here I was able to gain valuable knowledge or the sales industry specifically dealing in luxury items. I conducted interviews for new hires and trained new team members. I led team meetings and encouraged high sales and a quality customer experience. Server • Texas Roadhouse JanuaryAugust Education Western Governors University Educational SciencesSkills Communication Customer Relationship Management (CRM) Sales & Marketing Leadership Skills Digital Media Languages English — Native or Bilingual

. Throughout this process, we employed the scrum methodology, which not only fostered teamwork but also enhanced my skills and knowledge in agile practices. Assstant Program Manager • Citi 四月八月 2023 •As a digital journey owner for Citi TW's online banking, I've focused on improving customer experiences through tech-driven solutions, balancing logical analysis with collaborative teamwork to meet project goals. •Starting my career at Citi, I learned to merge technology with business needs, understanding the significance of digitalization in today's business world. •In my role as a Project Manager, I've