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he embraced the mindset of becoming the best possible version of himself. He has since striven to translate this ethos into his work with effective business results. Professionally, Mr. Moscatiello gained experience in hospitality as a server at Stone Street Wood Fired Grill. He handles various customer-facing dining service tasks. Always seeking to improve performance, he follows the strategic thoughts and business accomplishments of industry giants such as Warren Buffet, Mark Cuban, and Elon Musk. An avid sports fan who takes inspiration from athletics in his business endeavors, Steven Moscatiello follows the NFL

production issues in days, ensuring optimal system uptime and operational continuity. JulNov 2021 Austin, TX Software Engineer General Motors - Designed from scratch and developed the architecture of the vehicle order ETA system, which tracked the vehicle's journey from manufacturing to delivery in real-time, and maintained an individual customer-facing API with Java and Microsoft SQL. - Migrated the vehicle quality system by converting the Java codebase to C#, optimizing performance for mobile device execution. - Refined the continuous integration and continuous deployment pipeline of the vehicle quality system with Azure DevOps, expediting deployment and facilitating continuous

the team. Planned and designed an API & SDK product's advanced version which brought in an extra 10% of the revenue. Implement agile development. Formulate product/feature specifications. Collaborate with designers, developers, SREs and QAs. Cross-departmental communication and collaboration. Managed requirements from customer-facing departments. Product Owner • Smart Daily Inc.今網智慧科技股份有限公司 JanAugProduct owner of a million-user app & web product. Directly report to the CEO. Make quick responses towards corporate issues, and navigate teams and projects accordingly

time for each Major incident. Handling Escalation for clients and reducing top escalation driver. Closely monitoring multiple disciplines including IT service management, organizational change management, quality management and risk management. Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools. Maintain open communication with team members and stakeholders, resulting in successful project outcomes. Responsible for reporting key metrices of processes in Weekly Service Review/ Monthly Service Review discussion with stakeholders. Process Developer Genpact - JanuaryMarch 2014 Monitored accounts receivable ageing reports to ensure

for ISO 13485:2016 MoEmail- [email protected] Gurugram, Haryana, India Professional Experience Head - Customer Experience • BeatO DecemberPresent Customer Experience Strategy: Develop and implement a comprehensive omnichannel CX strategy, aligning with the company's P&L objectives. Successfully identified and filled process gaps across all touchpoints, enhancing customer interactions from pre-purchase to post-refund stages. Team Management and Leadership: Leading and managing diverse customer-facing teams, including Chat, Voice, Email, Retention, Activation, Social Media Escalation, Legal/Founder's Escalations, Medicine/Lab Test, and Customer Success-Care team to improve the first interaction of

To work closely with IT teams, internal and external parties in the implementation of all business projects CTM | IT Manager DecJun 2017 : Started with a Senior Analyst Programmer responsible for developing back-of-house system and data warehouse analyst; Promoted to Principle Analyst Programmer on May 2015 responsible for developing customer facing website and mobile apps; Promoted to IT Manager of Customer Service System development team and been a technical leader of related system. Data warehouse analyze Apps and website develop Technical leader of customer facing system Mocha Club | Assistance Software Engineer OctNov 2013 Back-of-house system develop

能很適應。 Android app developer Taipei，TW [email protected] 工作經歷 Gogolook Co., Ltd , Android Engineer , Jan 2021 ~ Present As a member of Whoscall Android team. 1. Collaborate with cross-functional team to define, build and architect new customer-facing features for global users. 2. Implement new features of Whoscall. 3. Study new technologies about Mobile development. 4. Create prototypes of new technologies. 5. Understanding business logic and provide flexible solutions. Taiwan Huayi Media Co., Ltd, Android 工