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Taiwan) Assisted and coordinated in the execution of project plans, ensuring alignment with project goals and objectives. Managed and tracked the execution progress of a National Transportation Infrastructure Information System Survey Project . Aftermarket Sales Engineer • Atlas Copco Taiwan Ltd. OctoberNovember 2022 Maintained and developed existing and new customers through appropriate sales plans, to optimize quality of service plan, business growth, and increased customer satisfaction. Reviewed and monitored the pipeline of distributors' sales target, sales strategy assistant. Boosted a sales strategy and proposal for a major key account in the electronics industry as Project Leader(sales

Autumn S.C. Chung 7+ years of experience leading product management in the B2B/B2C SaaS platforms . Direct product line strategies of IoT devices, application platforms and fleet management. Work cross-functionally with teams to optimize onboarding, uncover user requirements and use data-driven insights to enhance customer satisfaction. Taipei, Taiwan [email protected] Ubiquiti’s UC-EV-Station and UC-EV-Station-Pro in North AmericaCruised the 1st Ubiquiti's E-boat on Keeling River in TaipeiLaunched WeMo's speed limited red-tag vehicles to enhance

up, while acting as the main point of contact to bridge communication gaps between international and local teams within the company. NovemberMarch 2020 Player Support Agent Keywords Studios Provided support to English/Japanese/Chinese players ticket queues daily reaching high DAP (solved tickets) and consistently achieved CSAT (customer satisfaction) of over 80% on an average basis. Delegated as English ticket queues led to a reduction in unsolved tickets, resulting in an increase in customer-centric KPI from 1% to 2.5%, which contributed to 10% of the project's growth to meet the client's

OpenCV in the development of automated test scripts, slashing testing cycles to a single day and elevating error detection in the Device Under Test (DUT). Product Engineer • IMUNIK AprilAugustDiagnosed and rectified a pivotal battery charging challenge in a device, preserving 1,000 units from potential malfunction and markedly enhancing customer satisfaction. - Successfully executed three rigorous test plans, ensuring all products consistently met customer specifications with a flawless 100% pass rate. - Developed and implemented the application responsible for the streamlined production of two mobile devices, delivering significant improvements to operational efficiency. - Achieved a 20% reduction in production

Tinggi Persekolahan Malaysia（STPM） CGPA 2.34（2B,2C） Major in History, Economic, Business,Political Science SMK Desa Petaling Sijil Pelajaran Malaysia （SPM） 3A,4B,2C,1D Major in Art Working Experience Library Assistant ·Centre for Malaysia Chinese Studies [ 2016 Sep to 2017 June ] Scan and sorting library materials Customer satisfaction on the service Fast-learner and fast productivity on scanning University Program Assistant· Tamkang University of History Department [ 2020 Sep to 2021 Sep ] Assisting academic departments Professors in planning Data Management Assistance to Academic Committees Library Assistant·Institute of International Relation [ 2021 Sep to 2023 Sep ] To Rearrange

Time Pharmacy Assistant | ENT Clinic | SepMay 2023 Assisted pharmacists in dispensing medications and increased compounding speed by 25%. Developed a comprehensive understanding of drug information, enabling provide patients with advice and instructions about medicines. Pharmacy Intern | Great Tree Pharmacy | AugAug 2022 Implemented follow-up sales techniques to ensure customer satisfaction and foster repeat business. Provided excellent customer service by assisting customers with medical-related issues and providing healthcare counseling to resolve customer issues, complaints, and questions to build customer loyalty. Leadership Experience Leader | Marketing Training Course at Brain Communications Co., Ltd | JanFeb 2023 Collaborated with

maintain customer satisfaction and contribute to company success. Specialising in quality, speed and process optimisation. Articulate, enthusiastic and results-orientated with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Consistently hitting KPIs by proactively following up leads and opportunities. Refita Putri Professional Experience Senior Customer Experience Lender Specialist • Modalku JulyAugustBuild A Comm MasterPlan to create all the initiatives like project manager - Empathize with every aspect of the customer experience, putting customers needs first. - Maintain high levels of customer engagement with focus on customer satisfaction and loyalty. - Help drive and customer references and