CakeResume Talent Search

Eliot Song-Ren, Chen Customer Service Manager|ASUS|SaaS|Cloud 6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs. My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management. Taipei，TW [email protected] Eduction Chihlee Technology of University, Bachelor of International Trade Taipei, TW | 2011 ~ 2015 Work Experience ASUS Cloud Customer Service Manager New Taipei, TW | AprJun 2023 Product Management ◆ Planned the Support CRM, a customer data management platform, as a Product Manager, and collaborated with four engineers and the customer service

Seisyuku Mi 行銷經理人與業務轉型教練 New Taipei City, Taiwan 您好，我是一位行銷及商業開發領域主管/顧問，擁有豐富的職涯經驗。 曾主導線上遊戲、快銷FMCG和3C家電領域的行銷策略，並以講者和作家身份在電視和雜誌討論時下趨勢。 職涯歷程涵蓋B2B2C和B2C品牌

Projects owner of two well-known brands from FMCG field and tobacco industry in third party auditing. Merchandising project execution in Personal Care Stores channel, monitoring 13+ clients on weekly basis. Data collection from the market field and analysis the sales performance on monthly basis reporting the customer. Established customer loyalty program to build greater customer service experience. 6. Client complaint. 7. Field marketers project training. Achievements: Monitoring 16 projects at once in 3 difference selling channels on weekly basis. (PCS, GT, Hyper) Leading team of 9 auditors island-wide

product development in the Asia-Pacific region. Established 2 new suppliers to fulfill the R&D and procurement team's needs for introducing new items within a span of 6 months. Negotiation - Conducted analysis of 40+ customer complaints to identify root causes and formulated resolution, successfully increasing customer satisfaction and loyalty by 15-20%. Resolved quality disputes by negotiating an exceptional refund agreement with the supplier, thereby safeguarding and reinforcing our important client relationship. Problem - solving - Converted customized contracts to replace standardized contracts to resolve disputes between the customer - BenQ Material and the international supplier

successfully deployed On-Premise VMware Workspace ONE Unified Endpoint Management to the client to secure their devices (including mobile phones, pads, and laptops) and prevent data leaking. Notable clients included large banks, financial holdings, insurance, and electronics manufacturing companies. Independently implemented solutions on the client side and completed customer project deployments. As a project team member, provide customized service and integrate client systems with UEM services such as SSO, email, internal website, internal file server, AD server, and O365 services. As a good service provider, I provide stable maintenance, technical support, and good communication with clients

活動企劃專員 環資國際有限公司 2020/12~2022/6 Taipei, Taiwan 職務負責: 1.專案時程管理 Project Schedule Management. 2.網站客服(電話/郵件) Online Customer Service. 3.網站操作教育訓練 Education and Training of Website Operation. 4.活動新聞稿撰寫 Writing of Activity Press Release. 5.活動發想規劃與執行 Planning and Implementation of

a Project Manager 2 years as a Sales Manager/Project Manager (ODM/OEM) 5 years as a Sales Manager/Project Manager (ESCO/IoT/Energy) Supply Chain Management Experience: 4 years as a Supply Chain Management Planner 2 years in Customs 3 years in Logistics Management Customer Service Management Experience: 5 years as a Customer Service Supervisor (Managing a team of 5-8 individuals) Key Attributes: Rich project management experience, adept at coordinating internal operations and managing project costs, quality, and risks. Expert in budgeting and cost control, effectively reducing costs and enhancing profitability.