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/Entra accounts for end users. - Setup email filtering, SPF, DKIM, and DMARC security in various email system including the ProofPoint filtering system. Customer Solutions Manager • Connectel Inc. OctoberMayManaged a team of 4 members to complete tickets and requests in a timely manner while maintaining SLAs and customer agreements. - Drove processes and improvements to ensure requests and orders are completed within advertised expectations. - Became proficient in the MaaS360 Mobile Device management system. - Managed customer inventory and device provisioning in-house. - Worked mainly with IOS and iPad devices - Maintained notation and documentation in the

. • Define the clear product communication strategy and key messages, including brand positioning, consumer value proposition, and key selling point. • Manage and execute the go-to-market activities. (e.g. 3 TVCs, Event: CES, AWE) • Do market research, collect competitor marketing information, and adjust marketing strategy. NPI PM Foxconn Technology Group • JulJan• Assign NPI PM/ PMC on Cisco OEM router products, handling 10 SKUs at once. • Implement new products and provide customer solutions based on production capabilities with the US/India team. • Multi-tasking and cross-functional communication, ...

Raghavendra Deshmukh Google|SAP|Blockchain|Cloud|Leadership Bengaluru, Karnataka, IndiaProfile a. 25+ years of Product Engineering Experience where I have Built and Grew Engineering Teams to Successfully Launch & Land Software Products while having > 80% Employee Trust NPS scores. b. Helping SAP Enterprise Customers seamlessly onboard and use Google Cloud Platform (GCP). c. Blockchain Thought leader at SAP and Walmart. d. Built Products and Innovations at SAP for Logistics Collaboration, Logistics Resources Optimization, IoT, Business Intelligence and Blockchain augmented Cross Border paperless trade & Food Supply Chain Transparency. e. Learnt as an

WNS Global Services Private Limited *Engaging and patient customer service professional with 1.6 years of experience in WNS Global Services. *Responding to all types of Customer inquiries in the UK with swift and best resolution with regards to their electricity and gas supply through emails. *Handling customer complaints and grievances. MaySeptember 2018 Senior Associate Operations Wipro Limited Handling queries of US customer, related to insurance and billing. Managing TAT and managing billing process of customer. EducationAptech Institute Bachelor in computer application Skills SAP Customer solutions Sales & Customer Service Languages English — Fluent Hindi — Fluent

SAAKSHI MEHROTRA Senior Global Client Manager Noida, Uttar Pradesh, India An Expert in Alliance ,Business Development, Business Intelligence, Account Management, Corporate Sales, Global Client Management, Revenue Generation, Customer Retention along with strong solution and product management experience I have overall 8+ years of experience in Industry where I have been involved in Customer Relationship, Business Development, Revenue Generation, Programs,Sales Analysis, Customer Loyalty programs and Marketing campaigns…. I am adaptable & operate independently Work Experience Senior Global Client Manager • Purview India Consulting & Services LLP AugustJune 2020 Generate incremental new sales consistent with monthly targets Prepare commercial and technical service

Indonesia • Led audits, ensuring 100% compliance & zero discrepancies • Implemented cutting-edge software, elevating financial accuracy • Enhanced cash flow with 15% reduction in overhead costs • Maximized ROI by 25% via strategic financial planning Customer Relations Officer • PT Bank Capital Indonesia Tbk MaretAgustus 2020 | Jakarta - Indonesia • Build Relationship with new or existing Customer • Give solution about banking Product • Having Knowledge about Banking Product • Boosted client retention by 25% • Pioneered a customer feedback system Customer Service Specialist • PT Bank Central Asia Tbk AgustusMaret 2018 | Jakarta - Indonesia • Handle to complain customer in product banking. • Give solution to use product banking. • Led team

in/khalid-hasan-talukder/ c Bringing together operational expertise with software development skills, I collaborate across functions to create and deploy customer-centric solutions, catalyzing substantial business enhancements. Accomplished and results-driven professional, I possess a solid track record in call center technology, operations, people management, and customer data analysis. Demonstrated success in deploying strategic initiatives to elevate operational efficiency, boost customer satisfaction,sales and optimize overall performance Bangladesh Work Experience Deputy Manager • METLIFE Analyzing Data to strengthened merchandising and promotional strategies to drive customer engagement and boost sales. • Provide technical support for various call