CakeResume Talent Search

Pesanggrahan, South Jakarta, Indonesia Anwar Solehudin An Experienced Contact Center professional with almost 6 years of hands-on experience. Strong in contact center operation specialized digital customer experience management with a demonstrated history of working in Banking Industry | Fintech | Start Up | Telecommunications Industry | Online Travel Agents Industry | Contact Center (Quality Assurance, Learning and Development, Operations). https://www.linkedin.com/in/anwar-solehudinContactWORK EXPERIENCE Customer Service Supervisor • Hijra Bank NovemberPresent - Monitor performance and traffic of customer service inquiries from various channel (Call Center, In-app live chat, Social Media, and Escalations) - Monitor agent

Aris Fathul Rizki Creative Workers Jakarta, Indonesia Pemikir kreatif, dapat bekerja individual atau dalam tim, kemampuan di bidang administrasi yang cukup, Komunikator proaktif, dan berkomitmen untuk mengembangkan hubungan positif dalam lingkungan kerja kantor maupun virtual. Work Experience Administrasi Akademik, Digital Content & Finance • BISASARJANA.ID JanuaryPresent Sebuah organisasi konsultan pendidikan S1 & S2 dalam mengelola operasional/rutinitas perkuliahan jarak jauh (Kelas Virtual/Online), bekerja sama dengan kampus di jakarta dan sekitarnya (Mitra). °°Sebagai Bag. Akademik, Content Creator dan Admin Keuangan – FreelancedEducationSekolah Tinggi Ilmu Ekonomi Dharma Bumiputera Manajemen SDM Skills User Experience Admnistration Customer Service Digital Content

Colleagues input - high executioner . strive for excellence . direct . logical . creative . caring & direct leadership. Taipei City, Taiwan 工作經歷 Innovation Manager of North Asia • IKEA 三月Present 1. Generated Business model ideation and development ( developed AI virtual designer, owned furniture rental service (overlook customer experience, operation, marketing & partnership collaboration)) 2. Created and Lead Innovation lab execution in physical stores ( tested agile mobile shop in concerts) 3. enable external innovative collaboration ( cross brand workshop with Gogoro, external panel with Nike & hyperisland) 4. Lead the IKEA NA innovation process 5

indah marketing My name is Indah, I am a dedicated professional with experience in the field of Marketing and Digital Marketing. I have an educational background in Information Systems and have worked in various companies where I have developed strong skills in the World of Marketing. During my career, I have been involved in various projects involving Marketing and have managed to achieve significant results. I am confident in my abilities for Digital Marketing-Web Design -Translation(Eng-Eng) -Image Editing, as well as collaborating with a team to achieve common goals.In addition, I am

has given me the ability to learn and improve in the world of work, such as mass communication, teamwork, time management, leadership, problem solving, decision making, contributing to long term plans. Work Experience Delivery Team • Byebeli MeiPresent | Jakarta | Part Time Picking up and delivering the unit rented by the customer Contacting the customer regarding the rented unit. Beautician • Unicare Aesthetic Clinic JuniPresent | Jakarta | Full Time Recommend beauty products to consumers and analyse their needs Educate consumers about the risks associated with medical procedures and how to manage them Provide the best service to consumers Communicate with patients about

Nguyen Quan Software Specialist at Elekta Hanoi, Công Hòa Xã Hội Chủ Nghĩa Việt Nam Experience with MS Windows OS as administrator Great experience with Microsoft system internal tools like Office 365 admin, SQL, Azure, support customer and agent of Microsoft. Basic knowledge about Linux. Experience in Support Treatment system (Mosaiq, Monaco...). Experience support end user, Ability of working in team or individually Friendly, keen on sport, music, and travel Looking for a higher duty and more challenging position. Kinh nghiệm làm việc Software Specialist • Elekta thángPresent - Customer Medical support - Troubleshooting software medical

and a boost in foot traffic. • Improved inventory management by closely monitoring stock levels, performing regular audits, and promptly communicating replenishment needs, resulting in a 25% decrease in out-of-stock incidents. • Assisted 100+ customers weekly by utilizing extensive product knowledge, leading to a 10% increase in customer satisfaction scores. Retail Sales Associate • Hard Rock Cafe Sharm El Sheikh OctoberDecember 2020 • Increased customer retention by 15% by effectively using CRM software to track and manage sales activities, leading to improved customer relationships. • Provided exceptional customer service to an average of 40 customers per day, resulting