CakeResume Talent Search

Designer Yi Teng Technology Ltd DecPresent Taipei, Taiwan Developed cloud roadmap and designed products such as IAM, VM computing, and event logs. Implemented full scale design process bridging the domain gap and expedited internal tool development cycle by 80%. Led product development with scrum, and initiated workshops for effective communications with users and stakeholders. Interaction Designer Compal Electronics, INC. AprilAug 2019 Taipei, Taiwan Achieved and filed 10 worldwide technical/interactive patents. Delivered 0 to 1 product and made a partnership with Chunghwa Telecom. Researched, brainstormed and designed end to end user flow, wireframe

undergraduate thesis in Ecohydrology and Forest-fire Science Fulfilling the academic requirements for APGO certification Experience in the experimental scientific process, as well as data science and analysis Work Experience Teaching Assistant, SeptPresent Responsible for the facilitation of weekly tutorials for 20 Introductory Earth Science students Built valuable skills in effective communication, with a focus on breaking down difficult concepts into components that could be easily understood Built strong organizational skills working in both classroom and field teaching environments Eco - Hydrology Field Assistant, Summer 2017 Worked for the McMaster Eco-Hydrology Lab group in Northern Alberta, studying the impacts of

Woo Hiu Laam, Stephanie Email: [email protected] Current Position: Customer Care Executive Macroview Telecom Limited, Quarry Bay, HK Experience Customer Care Executive, SepPresent (7.5 months) Macroview Telecom Limited As a Customer Care Executive, I am responsible for effective communications among various participants within and outside the company to maintain our maintenance reliability and increase the renewal rate. Internally: - Coordinate with account managers, back office logistics, service operations and system engineers closely to create maintenance renewal quotations with right pricing set and to ensure committed maintenance service is well-supported. Externally: - Communicate with customers

agents and provide First Call Resolution. • Escalate unresolved cases to related divisions (IT, Network, HQ) • Provide call backs to make sure that the issues have been resolved MayNovember 2021 CUSTOMER SERVICE REPRESENTATIVE • Telkomsel CALL CENTRE/INFOMEDIA . Handle customer calls, provide informations on Telkomsel both prepaid andpostpaid knowledge for local and native customer . Utilized CRM software to resolve the complaints of customers . Assisted customers to ensure a positive experience JanuaryDecember 2018 EducationPADJADJARAN UNIVERSITY English Education Skills Word PowerPoint Competent Communication Ms. Excel Team Player Negotiation skills Effective Communication Skills Empathetic Fast Learner Languages English — Professional

芮珊, Maral Sainbat ⼀個好奇和紀律嚴明的年輕專業⼈⼠，具有 在壓⼒下⼯作的能⼒，並在給定的時間表內 結束完成複雜的任務。 具備有效和尊重的溝 通技巧，網⾴程式, Java 程式語⾔,遊戲程式 設計技能⽅⾯經驗豐富，願意利⽤理論知識 和實習經驗。 工作經歷 JulJan

MarchPresent 25sprout provides an innovative and user-friendly interface for digital content. Its famous for the product SurveyCake, which is an enterprise-level cloud-based internet survey. • Support product initiatives and ensure good coordination and collaboration between the teams on various project milestones and goals. • Ensure constant communication between project teams and other stakeholders. • Resolve problems through data analysis, provide efficient reporting and effective communication. UI/UX Designer 25sprout 新芽網路股份有限公司 • JuneMarch 2022 • Analyze requirements, create design solutions, and enhance the design impact through high quality

customers have fun learning and enjoying everything about their new devices. Marketing Internship • Verizon AugustDecember 2022 • Verizon Special Project for an internship course at The University of Texas at Dallas. • Developed a Competitive Analysis for Verizon against competitors. • Excelled in a team-based environment where commission and effective communication are necessary for success. • Advanced in written and verbal communication. • Led and collaborated with a team on innovative ideas and strategies to increase sales within the multi-stores. • Led multiple projects around the store, from assisting customers in storing layout and campaigns to attracting customers