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Todd Jacobsen 7 S Pond St, Newbury, MA, [email protected] https://www.linkedin.com/in/tjacobsen/ 20+ year results-driven Customer Success professional with a proven track record of achieving remarkable outcomes through effective leadership, strategic thinking, operational excellence, and a deep commitment to client satisfaction. My area of expertise include: Customer Retention, Risk Management and Growth, Team Leadership and Development, Strategic Account Management, Data-Driven Insights, Client Satisfaction and Advocacy, Technology and Process Optimization, Global Expansion and Revenue Growth Work Experience Director of Strategic Accounts and Escalations

of quality, the achievement of measurable business results and the sustainment of learning and leadership programs. Experience Amgen, through Hemsley Fraser, DecemberPresent Faculty Leader and Facilitator for career growth series at one of the world's leading biotech firms. Onboard faculty, design training content, facilitate training programs in Emotional Intelligence, Strategic Thinking, Leading People, Presentations Skills and Influencing. Assure faculty quality through coaching. Better Manager, Executive Coach and Startups Trainer, JunePresent Startup coach and trainer for leaders at the fastest growing Silicon Valley startups including Checkr, Samsara, Symbio, Whistle and Upwork. Coach for senior leaders

vision and to work with you to achieve your goals while managing is more about administering and making sure the day-to-day things are happening as they should. Project Management Project management is the application of processes, methods, knowledge, skills and experience to achieve the project objectives. Emotional Mastery Emotional Mastery features a unique approach to accessing the power of emotional intelligence. Emotions are present in every aspect of our lives and have an impact on every decision we make. Research shows that emotional intelligence is the key to healthy relationships, career success and overall

La Quinta by Wyndham FebruaryJuly 2023 Organization skills Patience Guest services Customer service skills Inventory management POS knowledge Payroll operations Goal setting Sales skills Interpersonal skills Enthusiasm Teamwork skills Conflict resolution Computer skills Accountability Problem-solving skills Management skills Leadership skills Communication skills Flexibility Adaptability Initiative Multitasking skills Cultural awareness Emotional intelligence Time management Stress management Night Auditor • Kinseth Hotel Corp JanuaryFebruary 2022 Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Team Lead • iPacesetters, LLC. MarchJune 2017 Call Center Representative Team Lead • iPacesetters, LLC.

Cloud Pub/Sub Triggers HTML/CSS AngularJS JavaScript / ES6 / jQuery C# & C++ Firebase Firestore Push Notifications Micoservices Google Maps API SendGrid API Ionic Framework Cordova Progressive Web Apps Web Hosting Soft Skills Good Communication Time management Adaptability and Flexibility Ability to accept feedback Emotional Intelligence Owning up to errors Problem solving & Creativity Languages English — Professional Arabic — Intermediate Hindi — Native or Bilingual Work Experience Back-End Developer • Atechy Technologies Working on the server-side using NodeJS Working on microservices using NestJS B uilding RESTful API's Cloud Pub/Sub triggers for Firestore/

Tunghai University 東海大學 SepAug 2016 | Taichung City, Taiwan Preparatory for Overseas Chinese • National Taiwan Normal University 台灣師範大學 SepJun 2012 | New Taipei City, Taiwan Skills Business & Marketing Analysis & Research. Attention to detail. Critical thinking and problem-solving. Cultural awareness. Emotional Intelligence. Language knowledge (translator) Teamwork and Leadership. Self-Management & Self-Motivation. Time Management & Multitasking. Verbal and Written Communication. Software Rhinoceros 3D V-Ray for Rhino SketchUp AutoCAD Adobe Photoshop Adobe Illustrator Adobe InDesign Microsoft Word, Team, PowerPoint, and Excel. App: Slack & Trello Languages

Liana Snytsar The project manager focused on planning, directing and maintaining continuous operations in various departments. Experienced at directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approaches to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering the team to excel in performance. Bali, Indonesia Work Experience Project Manager in IT Company • Magic Apps (https://magicapps.ru) SeptemberSeptember 2021 I did the technical support of clients and system integration of apps with customer