Business Development, Product Manager, Project Management, Business Operations, Process Design
. Demonstrated success in deploying strategic initiatives to elevate operational efficiency, boost customer satisfaction,sales and optimize overall performance Bangladesh Work Experience Deputy Manager • METLIFE Analyzing Data to strengthened merchandising and promotional strategies to drive customer engagement and boost sales. • Provide technical support for various call center software and hardware (IVRs, ACDs, CRMs, analytics). • Deliver daily operational excellence in the call center by managing key factors like workflow, scheduling, forecasting, and performance metrics. • Foster teamwork, coach talent, and evaluate performance for optimal results. • Analyze call data to identify trends, improve service, and inform company strategy.
Full-time / Interested in working remotely
Daffodil International University Dhanmondi,Dhaka,Bangladesh・
Management Information System