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Shyam Prasad.P Hyderabad, Telangana, India, [email protected] Work Experience Technical Support Engineer • intel SeptemberPresent Completed set up tasks for companies, including installing and configuring ADAS, Telematics systems, DMS ( Driver monitoring system )Maintained proper testing and quality control procedures to deliver consistent service. Trained and supported new and junior Technicians to promote team productivity. Successfully diagnosed and resolved hardware, software and application faults to maintain stability. Technical Support • InfoTrack telematices JulyAugust 2018 Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix . Provided clear and concise step

Officer • PT Nusantara Sarana Outlet (The F Thing) AprilDesember 2021 | Taipei, Taiwan Handling agreement with Supplier, adminstration duties (filing document, processing the invoice, making weekly sales report, collecting doc,dll), As a merchnadiser, liase with supplier, monitoring & f/u invoice & payment, coordinator photoshoot for brand/product from supplier, support all MD team activity. Create PO and send to supplier. Maintaining warehouse management system. Marketing Support Administration • PT. Castrol Indonesia MaretAgustus 2018 | Taipei, Taiwan As a marketing adm support. Handling administration activity (process invoice, arrange travel for marketing team activity, arrange meeting, Travel management

Daniel Simamora Committed and achievement-driven professional with a wealth of experience in the realm of customer support and service. As a seasoned Senior Customer Support Representative, I consistently showcase a proven ability to deliver precise and timely support to both team leaders and agents, thereby ensuring the seamless achievement of organizational targets and performance objectives. My steadfast dedication to ethical procedures and professional judgment empowers me to meticulously identify and address client issues, fostering positive relationships and upholding the highest service standards. Within my capacity, I have played a pivotal role in cultivating a robust and

support to clients and companies. Adept at leveraging superior analytical thinking skills to prioritize tasks, identify issues, and provide timely resolutions. Possess incomparable communication abilities to convey innovative ideas to diverse audiences of varying technical expertise. Flint, MI, USA Work Experience JanuarySeptember 2023 Federal Contractor/IT Support Specialist ECS-Federal ⦁ IT Support ⦁ Help desk Lead ⦁ SLA Reporting and Documentation ⦁ Inventory Management/Tracking ⦁ Internal Audit Reporting ⦁ Training/Mentorship ⦁ Active Directory Support ⦁ Share Point ⦁ Outlook Support ⦁ Office365 Support ⦁ Client/Operations Support MayJanuary 2012 Federal Contractor/IT Support Specialist STG INCorporated ⦁Provides quality performance metrics

Anggoro Nurockharisma Seorang profesional IT Support dengan pengalaman lebih dari 7 tahun di industri teknologi. Selama karir saya, saya telah berhasil menyediakan dukungan teknis yang luar biasa dan solusi IT yang efektif untuk mendukung operasional sehari-hari perusahaan. Kelebihan di Bidang IT Support yang saya miliki : - Pengalaman dalam menangani permasalahan hardware, software, dan jaringan. - Memahami dan menerapkan praktik keamanan informasi untuk melindungi data sensitif perusahaan. - Fleksibel dan mampu bekerja dalam lingkungan yang dinamis. - Dan, Mempunyai keterampilan komunikasi yang baik dan dapat bekerja sama dalam tim. Central Jakarta, Central Jakarta City, Jakarta, Indonesia Pengalaman Kerja

Martin Fahmi IT Support Lulusan Manajemen Informatika, dengan pengalaman dalam bidang Administrasi dan IT support seperti pengelolaan sistem administrasi kantor, troubleshooting, networking, hardware & software. Saya juga memiliki aktifitas sehari-hari dibidang IT. Memiliki kemampuan pada IT operation , project management , dan customer service . Selain itu saya mempunyai pribadi yang berintegritas dan bertanggung jawab terhadap apa yang dikerjakan. Parung, Bogor, [email protected] https://www.facebook.com/MartinFahmi31/ Pengalaman Kerja MeiJuni 2021 Sungai Penuh, Jambi Operator Komputer dan Network Support Technician PT. Ratu Network Indonesia • Memastikan perangkat keras dan

Engagement Corporate Recruiter & Customer Success • Omm IT Solution AprilAprilTalent Acquisition Strategy Development - Full Cycle Recruitment Process - Collaboration with Hiring Managers and Stakeholders - Employer Branding and Candidate Engagement - Metrics Tracking and Reporting Business Analyst • B.Coder Castle FebruaryAprilAnalyzing Business Processes - Requirements Gathering and Documentation - Data Analysis and Interpretation - Collaboration and Communication - Project Management Support Hobbies Horse Riding, Car Driving, Surfing, Singing Education CHANDIGARH UNIVERSITY EntrepreneurshipIndira Gandhi National Open University History Strategic Management - New Castle University of AustraliaSkills Communication Jira CRM software Client egagement Microsoft Office Gate opener Languages English — Native or Bilingual Hindi — Native or Bilingual Bengali — Native or Bilingual