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Sage Hollingsworth Dedicated professional with almost a decade of experience in providing superior customer service and support within the healthcare industry. Well-versed in scheduling, interaction documentation, and database management functions for streamlined communication. Excels at identifying client needs and concerns to improve overall service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Articulate, energetic and results-oriented with exemplary passion for providing a meaningful impact whenever possibleNew Orleans, Louisiana, USA Sage Hollingsworth | LinkedIn Work History: Escalation Team Specialist Accredo Specialty Pharmacy MarchMarch 2024 • Efficiently processed escalated concerns for

NovSep 2018 Involved in a team of 2-4 to create intelligent tools, leveraging automation for the creation of millions of records related to commutes, including MRT, bus, and trains. Enhanced point processing performance by 95%, reducing the processing time from 24 hours to just 1 hour. This improvement was achieved through the use of C#, MSSQL, BulkCopy, and Dapper ORM. Senior Software Engineer EF Software • JanMar 2017 Led the design and planning of user flows, creating various web applications using C#, Webform and Winform. These applications facilitated users in creating, managing, and tracking

and design patterns to meet the company's business goals and objectives. • Improved page loading speed by over 30% with Lazy Loading, making the platform run faster and consume resources more efficiently. • Optimized performance by minimizing redundant API calls and leveraging React Query caching. This resulted in improvements to user experience and an increased level of adoption of the platform. • Developed custom web component modules to enhance the LoyJoy Chatbot's engagement and make it more personalized for users. • Conducted code reviews and provided constructive feedback to other developers to maintain code quality and standards

technical skill set is rounded out with proficiency in Python, Scala, Airflow for workflow management, Docker for containerization, and Linux shell scripting. I have led projects that improved client procurement efficiency by 15% and increased deployment rates by 60%, demonstrating my ability to leverage data insights to drive business improvements. With a Master's in Information Management and a Bachelor's in Economics, I possess a deep understanding of the data lifecycle, from mining and visualization to machine learning and statistical analysis, using tools like PowerBI, Seaborn, and Tableau. My specialized skills in Time Series Analysis and

Ensures compliance with regulations and establishes standards for the functions. Ensures accountability for all parties involved in the recruiting process for compliance with applicable applicant tracking, interviewing and hiring requirements. Develops and maintains performance metrics that provide clarity of trending, benchmarking and insight for making program and process improvements. Leverages technology to support staffing initiatives. Develops and manages metrics to measure overall recruitment/staffing process effectiveness. Develops departmental policies. Develops and managed the CBRE employment brand. Recruitment Manager - Banking and Finance • International Search Consultants (Agency) DecemberMarchyears I lead our Recruiting team.

level of communication with internal teams and clients ensuring high service delivery ●Oversee the order qualifications and ensure all orders end up getting produced in the right manner and correct lead time. ●Assist international clients to inspect products and create internal inspection reports to production teams for correction and improvement ●Present inspection reports to client while client is hard to carry out inspection in Vietnam ●Offer quotations to potential and existing customers ●Monitor and achieve the timelines the product and sample development progress ●Communication with HQ in Taipei ●Coach Vietnamese team members International Sales Manager • Furniture Manufacture, OEM and

Sean Kuo Director, Semiconductor Packaging R&D; Senior Member of Technical Staff 20 year experience in Semiconductor Package Development, Quality, Reliability and Assembly process improvement. 14+ year leading cross functional teams in global organization to achieve sustainable best records, improve customer satisfaction and increase stakeholder values. Demonstrated a dynamic combination of strategic leadership and technical expertise; deep understanding in problem-solving skill and program/supply chain/budget management; enthusiasm in people development. Taipei City, Taiwan [email protected] https://www.linkedin.com/in/sean-kuo-47247a25