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VAS & Trade-in Segment Manager • Servify FebruaryFebruary 2022 Joined as Manager with Service lee Technologies (Servify) Bangalore from Feb 2020 to March 2022 ❖ Experience in GT General Trade sales having knowledge of VAS & Trade-in Segment ❖ Communicating and meeting with the Partners on regular basis and discuss the opportunities and planning the targets for all various products/brands ❖ Identifying and opportunities to increase sales and profitability & onboarding new Partners. ❖ Identifying emerging markets and market shifts while being fully aware of new products and competition status. Team Leader • LG Electronics JanuaryJan...

improvement Initiating BQM and planning refresher on improvement areas Conducting and participating call calibration across the centres Engage in customer listening to identify customer pain points and expectations Serve as an intermediary for escalations from agents and customers Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support Identify process improvement opportunities to update SOPs Implement and ensure compliance with the company's policies Report support team's performance to supervisors and maintain monthly performance logs Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies

to professional development and staying at the forefront of industry trends reflects my proactive approach to delivering impactful results. Mumbai, Maharashtra, India Work Experience JanuaryPresent Regional Key Account Manager SaaS & - West India Work Store Limited * Assuming additional key responsibilities of new categories during the Regional Head's absence, including onboarding new clients, Retention and renewal, overseeing revenue growth and post-sales services for strategic key accounts in West India. * Spearheading new SaaS-based loyalty program for the West region, secured partnerships with major clients adding 5Cr+ annual business potential. * Discuss and plan ideation and conceptualization of

very closely with marketing/branding teams of HDFClife, mginger, mydala, bharat matrimony, etc in the past and delivered successful products. • Have been leading the internal creative/digital/ design teams. Mentored the teams and have been responsible to - formulate the go to market strategy-- handle consumer on boarding,- devise the engagement strategies for products and services. • My expertise involves managing the day to day operations of the design, development and production teams, to ensure seamless implementation and support during ongoing projects. Have cross - department experience in handling Senior and Mid- level professionals. Have

ensure that the Configuration Items (CIs) are populated with necessary data. Correctness - By checking the duplicates, orphans, and staleness metrics, made sure that the CMDB CIs are up-to-date and accurate with minimal to no duplicates. Compliance - Used the audit metrics to make CMDB CIs are configured as expected and meeting the desired state expectations. Project 1: AstraZeneca FebPresent Description: Worked on creating to End-to-end process flow of Vendor Onboarding. Work on creating Questionnaire Templates for the Vendor Contacts. Worked with Database views to create reports to be published ...

Sales Operations Analyst Red Hat Skilled in analyzing and improving sales processes, conducting market research, and developing strategies to drive revenue growth Strong communication and collaboration skills, with a proven track record of achieving sales targets., Manage APAC partner programs in terms of process, sales and partner enablement, partner onboarding etc to develop and maintain partner ecosystem Support APAC Channel Sales team in its daily routine and follow up on any partner contracts like advanced business partners, distributors, Professional service etc. Coordinate the Sales team with relevant business teams (e.g.,Global partner program team, Finance

Paid employees, C2C contractors, 1099 consultants and W2 employees. Maintain Contractors documents – MSA/PO/SOW/NDA/COI, Articles of incorporation. Updating Employee leaves – US consultants, offshore resources and Admin team Sending Timesheet reminders to employees and raise invoice to the clients on time. Onboarding employees - Intuit Payroll, providing pay checks view access and answering employees questions about payroll Review and verify Payroll report data for processing payroll accurately and timely in Inuit Payroll. Audit various reports as required in support of US payroll administration. Sending yearly W2 and 1099 Tax forms