International Business Development Principal @Lockheed Martin Missiles & Fire Control
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2016 ~ Present
Director
More than one year
of business, including Aegis combat system, solid state radar, anti-surface and anti-submarine missiles, and air-to-ground precision strike weapons. Active DoD Secret Clearance. National Security Specialist • Department of Transportation, U.S. Maritime Administration SeptemberJanuary 2016 Provide strategic-level guidance/advice concerning contingency planning for the utilization of merchant shipping and port infrastructure to support U.S. and North Atlantic Treaty Organization (NATO) military operations/deployments. Oversee planning for U.S. Maritime Administration (MARAD) involvement in continuity of government operations during national emergencies and training exercises associated
Customer Success: Strategic Accounts and Escalations @Zendesk
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2022 ~ 2023
Strategic Customer Success
Within two months
Formulated and executed strategies to drive enterprise customers' successful outcomes. Achieved 65% increase in SaaS/Cloud product adoption for a portfolio exceeding $30M ARR. Managed relationships at both executive and manager levels, showcasing effective communication. Led collaborative efforts across internal teams for proactive and reactive success planning. Identified and pursued cross-sell and up-sell opportunities while conducting Executive Business Reviews. Director, Critical Escalation Management and Customer Success Manager • Salesforce AugustJuly 2020 | Boston, MA Built and led company-wide programs for critical situation management, emphasizing operational excellence. Coordinated cross-functional teams for rapid
Kimberly Yu, MPH Public Health Professional with over 5 years of project management experience. Seeking opportunities in innovative research and health tech. www.linkedin.com/in/kimyu/ Project Manager Seattle, US [email protected] Experience Project Director, Montefiore Medical CenterImproved operational process of treatment pathway by facilitating system-wide cross-disciplinary shift in treatment of Hepatitis C leading to increase in patients seeking medical care. (i.e. enrolling 1400 patients in care program) Managed logistics, budget, communications and reports for key launch meetings aimed at engaging
coordinating, and delegating the workload in fast-paced, deadline-driven project environments. : https://www.linkedin.com/in/gayan-s-bandara/ : https://github.com/gayanz Work Experience NovemberPresent Senior Technical Lead Pearson Replacing a legacy system with new technology • Planning and estimating the work related to the legacy enrollment system retiring. • Implementing a POC replicating the existing enrollment flows with new technologies. • Closely working with the architects to get the design standards confirmed. • Keep technical documentation and operational procedures up to date. • Technologies : React, Node
Business Architect, Scrum Master, or Director of Development/Continuous Improvement
More than one year
service centers • Launching first eCommerce solution for Orkin Pest Control to allow customers to purchase new programs and schedule service online without employee assistance • Participate in and lead Sprint planning sessions and SCRUM meetings to promote Agile Development, reducing development life cycle from 2 months to 1 month • Managed a team of 4 developers dedicated to fixing defects in production system reducing defect rate from 5% to .02% The Ultimate Software Group, Inc, OctMay 2013 Program Manager, Enterprise Operations • Manage projects and programs to support employee engagement, operational efficiency, and customer initiatives • Designed, created marketing c...
with the addition of new features and infrastructure. 6) Defined parameters for API and data acquisition. NovemberPresent Member Of Technical Staff • Yodlee Infotech Private Limited 1) Analyzed client business processes to propose optimal software applications for unique requirements. 2) Developed diagrams to describe and lay out logical operational steps. 3) Presented business leaders with ROI estimations to drive project planning. 4) Enhanced interfaces to promote better functionality for users. 5) Researched and adopted new technologies to add value to existing offerings. AprilNovember 2022 Sr Software Engineer • GE Digital 1) Led software development initiative
Director of Corporate & Operations @Wishlist Foundation
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2020 ~ 2021
Director of Corporate & Operations
Within six months
Jen Merchant Experienced Senior Project Lead with a demonstrated history of working in the fundraising industry. Skilled in Nonprofit Organizations, Event Management and Social Media. Rockport, MA, USA [email protected] Experience Director of Corporate & Operations • Wishlist Foundation Assisted with the development and implementation of operational plans Created and maintained operational reports Developed and implemented policies and procedures Managed day-to-day operations FebruaryNovember 2021 Social Media Manager • Wishlist Foundation Ideated and executed campaigns Facebook, IG, and Twitter presence organically grew by over 75% Wrote engaging copy for posts Monitored social media channels for mentions of
Creative
Project Management
Event Management
Full-time / Remote Only
6-10 years
University of Phoenix
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Associate of Arts-AA , Psychology
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