CakeResume Talent Search

overall growth strategy and ensure product is in line with company vision.(20% growth of online subscription in 2 months). Demo Day presentations. - HQ and worldwide sales and marketing training. - Supervise and coach junior member. CyberLink Product ManagerDrive products from concept to customer delivery for PC software and mobile apps. - Define and communicate product requirements and specifications across teams (PM, RD, Design and QA). - Manage product backlog and maintain the road map. - Do market training with sales & customer support teams to ensure successful customer engagements. - Collaborate with related stakeholders to improve

policy, PW resets) O365 Support Microsoft Intune/ Azure Autopilot (enrolling devices) Provide support and resolution of various computer hardware and software issues. Have experience managing users on phone systems of: RingCentral, Talk Desk, Cisco, Microsoft Intune, and Azure Autopilot. Perform configuration of end-user PC desktop hardware, software and peripherals. Resolve end-user computer related issues via telephone, email, in person, or remotely. Ability to diagnose and resolve moderately complex IT system hardware, software, network and user issues. Ability to setup laptops, phones, and printers. Contribute to projects such as software implementation and

. User Research : Statistics of the monthly transactions, tracking the contribution of products and report to clients monthly. For example, TVM increases the station income 7-45% and available device-time to 99.8% . And plan to improve the product based on the statistics. QA/Software Engineer in Test, Company: Chunghwa Telecom , Project:4thGen Ticket System, TRA JunJany) Critical Cases Testing : Customize scan programs to find out critical cases instead of all case testing. Reduce the testing time from pc error to 4-hour finish 100% coverage test. Test Automation : Build test automation

. Active Directory knowledge (4-5 Years) Microsoft Entra\Azure Knowledge Replacing Servers, switches, firewalls, access points and all other IT equipment. Registry editing knowledge. Cable Management Level 1 Helpdesk Support • Standard Office Systems OctoberJuly 2023 Assisted customers calling in with any computer related issues whether it was software or hardware related. Troublehshooting OS systems, networking, Office 365 related items, copiers, VOIP-Phones, regular cell phones, server configuration, and firewalls. Assisted on the phone with any copier customers that had error codes on their devices. (Sharp, HP, and Canon MFPS.) Certifications AA91-Cloud Solutions