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Vu Nguyen Ngoc Quang Meticulous and organized professional, driven to surpass expectations in every task I undertake. Proficiency lies in meticulous data analysis, strategic development, and innovative problem-solving. Dedicated to contributing to team success by leveraging my skills and knowledge. With a strong work ethic and adaptability, I excel in problem-solving, service delivery, and time management. Utilize my capabilities effectively in assuming the lead Infrastructure Engineer role and driving excellence within the team. Vietnam Work Experience Mobile App Developer • Apple Inc. MayPresent Developed mobile applications using Swift, Objective-C, React-native, Rust

and plan ideation and conceptualization of program development, including process optimization with the KDMs. * Boosted revenue by strategically promoting Dyson's Capex business and lighting products within key accounts. * Efficiently collaborating with diverse teams to create program KPIs and ongoing reporting to measure program effectiveness, identify opportunities, optimize service delivery and enhance overall business processes. * Achieved a 1.5x revenue growth in 6 months through successful cross-selling of new CapEx products within existing accounts * Awarded Star Performer in the Annual Business reviewFebruaryPresent Regional Key Account Manager SaaS - West India Work Store Limited * Orchestrated onboarding, retention

OEM and Exporter (Taiwanese Enterprise) 十月三月 2020 ●Cultivate trust and strong relationships with prospective and existing customers. ●Handle day –to- day emails and customer complaint to ensure all account queries are resolved professionally ●Maintain a high level of communication with internal teams and clients ensuring high service delivery ●Oversee the order qualifications and ensure all orders end up getting produced in the right manner and correct lead time. ●Assist international clients to inspect products and create internal inspection reports to production teams for correction and improvement ●Present inspection reports to client while client is hard

as Switch, xDSL, GE, GPON, XPON, and XGSPON. As these are large network switching devices, I personally set up and interconnected multiple switches and COE equipment in the laboratory. I applied multiple CHT network/MOD circuits in the laboratory and conducted various testing experiments using different network service delivery methods, including features like ERPS, STP, link aggregation, and other L2 switch functions. As the company's strategic transformation led to an increase in departmental business volume, I proactively offered to take on this responsibility. I conducted interoperability testing for GPON/XPON/XGSPON ONT

/Finance experience. An ITIL Foundation Certified Professional. Worked on complete Service delivery and end to end Project Management for complete ITSM for ServiceNow suite related to various global implementation/ operational projects. Looking for a challenging opportunity in Transition, Incident Management, Change Management, Problem Management and Service delivery role. [email protected], India linkedin.com/in/atif-ahmad-425a76127 Work Experience IT Analyst I Service Integration & Project Management Tata Consultancy Services - MayPresent Working As a IT Service Manager in SIAM (Service integration & Management). Monitoring of IT systems and infrastructure

ELAVARASAN RAJA To leverage my expertise in Major Incident Management and Governance to provide exceptional technical support and lead root cause analysis efforts for a reputable organization. Seeking a challenging role that allows me to utilize my skills to drive process improvements and enhance service delivery, while also offering opportunities for professional growth| [email protected] | Tamil Nadu, INDIA. Career Highlights Click Here Major Incident Manager | JulPresent eTeam Infoservices Pvt. Ltd. (Contract to Accenture Software Solutions Ltd.) Provide major incident management support to a German multinational software company (SAP) in Bangalore

Automation. •Testing the data through workday Implementation tenant and Sandbox. •Hands-on experience on 24 Business process in workday through EIB mass load. •Preparing PDD Document for Automation to make the work faster. •Connecting with stadtholders and understanding the requirement and testing through Workday. HR Services Delivery Associate • Accenture JulyDecember 2022 • Hands-on experience in using the tools like Workday, ServiceNow and Conduent. • Personal Data Change. • Exit Programs Management- Voluntary, Involuntary, Death, Reduction in force(RIF), Finalize separation activities, Facilitate other exit activities and Process fixed term exit. • Managing Employee Movement- Promotion