Strategic Customer Success
Todd Jacobsen I have a passion for solving the hardest problems, protecting revenue, and identifying opportunities. As a Customer Success Professional, I manage enterprise-level customer portfolios. I foster customer satisfaction, engagement, and loyalty by helping customers derive maximum value and ensuring their ongoing success. As an Escalation Management thought leader, I identify the biggest challenges facing customer success organizations. I build innovative proactive and reactive programs that reduce churn, grow revenue, create internal executive-level awareness, and create CS knowledge. And through it all, I engage with empathy, humility and emotional intelligence. Newbury
Full-time / Interested in working remotely
MIT Sloan Executive Education・
Mastering Design Thinking