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王中敬 Work as Customer Success Manager & Pre-sales at PIMQ, responsible for corporate clients service, from software pre-sales to achieving customer objectives. Possess extensive experience in the entire process, including but not limited to aligning both parties on project goals, project planning, quoting and contracting, system implementation, consultancy guidance, post-sales service, customer relationship maintenance, system requirement management, and software feature planning. Currently surveied more than 50 factories, successfully completing transactions with over 10 signed contracts. Also responsible for maintaining key strategic partner relationships. Taoyuan City, Taiwan 工作經歷 Pre-Sales

Warner Influencer Network • Warner Music Group 01//Led Warner’s new artist initiative, liaised with the UK and SEA team, and initiated cross-department communication to set up the project. - Negotiated with 200+ creators identified through database searching and personal connections for contract signing. - Developed strategic partnerships with digital music platforms. Assistant Manager - Digital Marketing • Warner Music Group 09//Developed and maintained relationships with key account partners, including Apple Music and Spotify, managed complex artist projects, i.e. JJ Lin and Ronghao Li, and increased lead generation by 70% on

project management methodologies to navigate complexities and ensure the seamless execution of go-to-market plans across diverse teams, resulting in a 20% in crease in project efficiency and a reduction in time-to-launch. Conducted thorough market analysis leveraging data-driven insights to identify opportunities and threats, informing strategic decisions and resource allocation. Implemented innovative market segmentation strategies that led to a 5% increase in customer acquisition . Demonstrated exemplary stakeholder management skills, fostering strong relationships and alignment toward common objectives. Led negotiations resulting in a 200% increase in partnership revenue . Provided visionary team leadership

to propose a corporate program and are now tasked with organizing HR gatherings for the Jabodetabek, Cikarang, and Karawang areas three times a year. (B2B and B2C) - Has created double degree and triple degree programs, as well as collaborating with international offices for international certification programs - Develop blue print strategic program for MM Program, Make a budget activity plan for a year and direct Sales - Make a weekly and annual report to Director and Yayasan founder. Coordinator Public Relation & Marketing Institut Bisnis Nusantara JanuaryJanuary 2022 Jakarta, Indonesia - Planning Developing PR strategy and campaigns - Building positive relatonship with consuler

sienna chou Director of Integrated Marketing Center [email protected] project is unique, so solving problems is a constant challenge in project execution. It's like running a 100-meter sprint. Managing products is more like a marathon. After moving into product development, I learned through trial and error that strategic planning is key to a product's lifecycle. Leading the product team in the right direction is most important, even though every step matters. I enjoy thinking and feel I have a severe "information addiction" common in marketing. I won't

strategic thinking, operational excellence, and a deep commitment to client satisfaction. My area of expertise include: Customer Retention, Risk Management and Growth, Team Leadership and Development, Strategic Account Management, Data-Driven Insights, Client Satisfaction and Advocacy, Technology and Process Optimization, Global Expansion and Revenue Growth Work Experience Director of Strategic Accounts and Escalations • Zendesk JanuaryJune 2023 | Boston, MA As a member of the Customer Experience (CX) and Insights Leadership Team, I had full responsibility for the design, implementation and management of the Global Risk Management, Strategic Escalations and Governance programs. Designed, implemented, and managed Global Risk Management, Strategic

milliseconds. Optimized existing CI/CD pipelines, resulting in a remarkable 5x increase in deployment efficiency. Pioneered the implementation of an ML training system in collaboration with data scientists, empowering users to fine-tune models. Prioritized the creation of a positive developer experience through rigorous code reviews, strategic pair programming sessions, and regular one-on-one reviews. Ensured team members had ample opportunities for skill growth and development. Skillfully analyzed complex and ambiguous requirements, proposing multiple solutions after a thorough evaluation of the pros and cons of each option. Acted as the primary point