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Louis Luo Ocean Alexander Yacht -Technical Support Customer Service Agent (Electrical/Mechanical) Kaohsiung, Taiwan 2018 New TOEICpoints 7 years experience in overseas sales 5 and half years of experience in the yacht industry (1) Overseas Sales (2) QA/QC Technical Support (Electrical/Mechanical) in Customer Service 3 and half years of overseas sales experience in the automobile fastener industry 3 years of domestic sales experience in the publishing industry LinkedIn WORK EXPERIENCE QA/QC Engineer • Ocean Alexander SepAugHandle Electrical/Mechanical-related warranty issues/customer complaints and provide timely assistance to the U.S

呂岱宸 Job Title Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat. 工作經歷 Technical Support Associate Manager • D-Link_友訊科技股份有限公司 二月Presenta/b/g/n/ac/ax Wireless and ADSL/VDSL, PON Broadband Router technical support and troubleshooting for customers. (Such as CHT,TalkTalk

I-Sheng Chang 張意昇 Taipei, Taiwand[email protected] https://www.linkedin.com/in/i-sheng-chang System Engineer with four years of experience in Systex Corporation, which provides various IT services for enterprise and government clients in Taiwan and Asia. Have experience in deploying, integrating, troubleshooting, technical support, customized service, and maintaining mobile device management solutions. I have IT and information security knowledge. I am passionate about learning new skills, discovering new technologies, and never hesitating to drive changes. With an ever-creative mindset, strive to

Engineered and meticulously maintained custom themes to enhance website functionality, resulting in a notable 15% uptick in user interaction and bolstered customer retention. Led the development of a robust eCommerce platform on WordPress, resulting in an impressive 35% increase in online sales within the inaugural quarter. Delivered exemplary technical support and adept troubleshooting for clients, maintaining an outstanding 100% client satisfaction rate and solidifying numerous long-term partnerships. Frontend Engineer • Win Realty, Nigeria SEPTEMBERAUGUST 2022 Directed the development, maintenance, and optimization of user interfaces for the real estate application, resulting in a 40% increase in user interaction

systems in a variety of settings. Configured and maintained routers, switches, firewalls, wireless networks and other network devices. Installed, configured, upgraded and troubleshot hardware components such as servers, PCs and printers. Responded quickly to user requests for assistance with computer or network problems. Troubleshooted and resolved technical issues related to internet access. Configured, maintained and updated routers, switches and other networking equipment. ASSISTANT NETWORK ENGINEER • NEW CABLE VISION FebruaryNovember 2017 Installed and configured network hardware such as switches, routers, firewalls, access points and wireless controllers. Provided technical support to end users in troubleshooting

CHENG-CHUNG, WU (吳忠澄) Enterprising Field Application Engineer who maintains creative and effective solutions to production sales and support industries. Experienced across customer-facing, pre/post sales, technical support and training. Skilled in clarifying IT needs and implementing multi-pronged solutions that increase closing deals and drive. Taiwan EXPERIENCE Filed Application Engineer • QNAP Systems AprPresent Pre-sales, offer IT solutions that leverage QNAP Enterprise NAS services. Deliver training content to architects, sales, and partners to take QNAP Enterprise NAS as product of adoption. Provide timely and professional troubleshooting from remote technical support

ups to deliver resolutions to customers to meet SLAs Identify customer frustrations in a pro-active manner and escalate resolutions through appropriate channels Answer inbound calls & complex email tickets from customers on a priority basis Answer call-back requests pertaining to escalations from customers on a priority basis Provide software support for troubleshooting technical issues or general account queries Gather information on issues from customers to report or escalate to appropriate department Contribute feedback on support processes and procedures to Customer Success Team Lead Assist Customer Success Trainees as a training buddy to monitor their email & phone skills DecemberNovember 2020