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product lifecycle. Provide support and documentation. Prepare Test Cases,Test Scenarios and Defect Report. Work within development scrum teams using agile methodology. Collaborating with BA’s Education Oxford Brookes University M.Sc Digital Marketing •University of Kerala B.Tech Computer science and Engineering •Skills Testing Software Testing Test Cases Agile Methodologies STLC and Defect life cycle Mobile Application Testing Bug Tracking Bug Reporting Functional Testing Regression Testing retesting & Regression Unit Testing Intune Microsoft 365 Suite ITIL Microsoft Office Excel Languages English — Professional Hindi — Native or Bilingual Malayalam — Native or Bilingual Marathi — Fluent Certification ISTQB

operations. Led a team of up to 3 members to complete over 100 daily shipping tasks, emphasizing attention to detail to minimize customer complaints. Assistant Quality Management in the Technology Industry Assisted in quality management in the technology sector, including supervising overseas suppliers, cost control, internal product quality testing, and formulating ISO internal testing specifications. Food Service Industry Accumulated 5 years of experience in the food service industry, including roles in a chain restaurant. Experienced in ingredient procurement, quality control, and selection of suppliers. During military service, held responsibilities in ingredient procurement, transportation, supervising meal

architectures. Experienced in integrating Go applications with a variety of middleware and utilizing Go’s powerful interfaces for modular and maintainable code design. Frameworks & Libraries : Deep understanding of popular Go frameworks and libraries such as Gin and echo for building RESTful services. Familiar with using Go’s testing package for thorough unit and integration tests to ensure reliability and performance. Database Management: Relational Databases : Skilled in managing MySQL databases, with a focus on optimizing database designs through efficient schema creation. Experienced in enhancing query performance using indexing strategies and ensuring data integrity via comprehensive transaction

Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website. This led to a 10% decrease in customer complaint cases. Churn Rate Optimnization ◆ Breakdown of user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. ◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. ◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. - Reduced overall churn by 1.53% - Increased conversion rate

bugs. Integrating user betting details, deposit and withdrawal transactions, and win/loss amounts from various third-party gaming platform APIs into our platform, and generating daily reports accordingly. Involved in server architecture migration, assisting in provisioning the foundational infrastructure and CI/CD integration for production and testing environments, and planning and managing SOP deployment processes to reduce human error. Refactoring existing code, integrating design patterns to improve readability and maintainability, and designing reusable components to enhance code reusability and consistency. Summarizing the nature of the business, modularizing its business modules according to the Single

團隊關係有助於提高工作效率和樂趣。 技能 後端 Java, python Javascript, Jquery Docker 前端 HTML5, JavaScript, CSS, jQuery, JSP Framework Spring Boot, Serverless, Mybatis Version Control GitHub, GitLab, Azure Git Database Oracle DB, MS SQL, Postgres, MongoDB Testing Tools Postman, Junit CI/CD GitLab, AzureDevOps AWS EC2, ECR, ECS, S3, Lambda, SSM, Athena, Route53, Api Gateway, RDS, DocumentDB.... Monitor Promethus, Grafana 工作經歷 銓鍇國際有限公司, Java專案工程師, 2023/02

.91、毛利額達 40%，運用 GTM 導入 Google Analytics 4 電子商務事件經驗，及協助品牌商家導入 Hotjar 或 Clarity，以數據化形式優化銷售頁與 A/B Testing，讓加車轉換率提高60% 資深電商行銷專員｜資深數位行銷專員 Taipei，TW [email protected] 工作經歷 iSPOT Media 艾斯博媒體股份有限公司