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app through email campaigns General Manager • J.P. Licks Homemade Ice Cream Cafe JanuarySeptember 2018 Directed staff in daily work assignments to maximize productivity. Consistently maintained high levels of cleanliness, organization, sanitation, and storage of food and beverage products to ensure quality. Managed recruitment, hiring, and training process for new team members. Built sales forecasts and labor schedules to reflect desired productivity goals. Marketing & Hospitality Director • Chick-fil-A-Franchise MarchDecember 2017 Collaborated with the leadership team to develop increased outside catering sales of over 80% for Qby developing new business relationships in the

SANGRAM SINGH Student-focused educational professional with 13 years of demonstrated experience in helping students to learn and achieve academic success . Strong teaching skills combined with excellent knowledge of subject content and a solid understanding of connecting core content to real-world applications. Poonch J&KEmail: [email protected] Work Experience RURAL SELF EMPLOYMENT TRAINING INSTITUTE FACULTY • J&K Bank AugustPresent Providing post Training escort services including follow up meets/visits. . Preparation of business plans/project report to RSETI trained entrepreneurs, . Providing counseling, credit linkage, marketing linkage, etc., to the

best in any team I am with. Rich experience in handling Loans Sales, Loan collection, Retention and Customer Service ; I have a “win-win” approach and “Can Do” attitude towards life. Mumbai, Maharashtra, India II [email protected] Work Experience Assistant Manager - Quality and Training • CreditEnable FebruaryPresent Handling training and quality of inhouse and vendor location Conducting trainings of new hires on product and process Classroom training and online trainings Developing and updating training programs for new hires Auditing calls and coaching associates on areas of improvement Initiating BQM and planning refresher on improvement

ChenHuei Huang BIOS Engineer New Taipei City, Taiwan Summary: - 5 years experience in BIOS development region with AMI/Insyde code structureyears experience in BIOS development region with ARM code structure. - Attend Intel/Microsoft Workshop for supporting Dell XPS 13/15 series in NPI phrase. - Expert in cross-functional communication for implementing functions and solving BIOS and factory problems. Skills: - Familiar with UEFI EDKII architecture, AMI/Insyde code base, and C/C++. - Familiar with kinds of debug tools. Such as Intel DCI, WinDbg, DDR memory training data dump, and

first purchase rate. - 10% increase in click-through rate for new registration welcome emails - 30% increase in product usage rate, and 5% increase in first purchase rate. Customer Relationship Management ◆ B2B Pre-/Post-Sales Service: Clarifying customer needs and pain points, assisting with product implementation, education training, and achieving business objectives. (e.g. Taiwan Mobile, government agencies) ◆ Optimized 6 years growth CSAT, FCR, and related indicators: Optimize automated reply templates, chatbot response content, service quality, and product experience by complaint data trends analysis (e.g. complaint types, interactions, processing time

identify potential products for development. Gathered competitive intelligence and information on rival products to inform product development strategies. Adjusted product specifications and devised sales strategies based on market analysis. Developed pricing strategies and formulated marketing plans for new products. Tracked and evaluated product performance, and provided training and product information to sales staff. Developed over ten brands from scratch and facilitated long-term exclusive agency partnerships. Number one biotech Inc. https://www.no1bio.com Sales representative JulSep 2021 Independently secured orders through business development initiatives. Proposed marketing strategies

out!🙂 Taipei City, Taiwan | Portfolio | Online R esume | 工作經歷 Design Lead • Moneybook Co,. Ltd. 睿元國際股份有限公司 六月六月 2023 Leading design team for 3 different products. - Moneybook - Inovos - New to B product Responsibilities - Training designers’ skillets. - Creating design process from 0 to 1. - Reviewing designers’ output. - Mentoring designers’ career paths. - Building team culture. Senior Designer • GoFreight 一月五月 2022 Responsible for New Product’s User Experience. - Conducting visual UI and UX Planning to final handoff