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SDK for Referrer Service 2.0, a SaaS solution incentivizing clerks based on sales and customer engagement actions. - Designed and implemented a dashboard for the company's queue system with Role-Based Access Control (RBAC) mechanisms, deploying it efficiently using Docker images on Kubernetes. - Introduced a notification service for the company's queue system powered by a rule engine, integrating it with Slack API. Established service-level objectives (SLOs) for queues to enhance service monitoring. - Played a pivotal role in coordinating and launching the company's inaugural offline tech event, 91APP TechDay. Actively engaged

using Asana and JIRA to ensure efficient progress and timely completion. -Host and prepare material for cross-department training, like LogiReport Superuser Training. Hard Core Technology Corp — Project Owner/Senior Customer Success Specialist Oct 2021 ~ MarProject Owner of GoFreight Pay, one of the most profitable value-added services of the company, and be in charge of this project from A to Z. - Develop and design web functionalities, with go-live monitoring and on-going maintenance. - The go-to person of both internal and external accounting affairs. - Host webinars to clarify laws and regulations of