and complaint resolution unit . HBL, Assistant Manager Transaction Verification Unit , Dec 2016 ~ Nov 2018 Validation of payments made through ADC channels by customers and activities perform through phone banking, reports extraction maintain MIS for reporting to higher management and also look after customer complaint complaint portal. HBL, Assistant Manager SMS Complaint , Jul 2016 ~ Dec 2016 Managed SMS complaint portal team and handled tasks like report extraction, coordinate with customer, logged customer's complaints and take follow up till resolution. HBL, Phone Banking Officer , Jun 2015 ~ Jun 2016 Took Inbound and Outbound priority customer's calls, also look