Strategic Customer Success
Designed, implemented, and managed Global Risk Management, Strategic Escalations, and Governance programs, emphasizing operational excellence. Pioneered and led the innovative "Account Save and Growth" program, focusing on customer satisfaction, risk mitigation, and growth opportunities. Directly engaged with more strategic customers at the C-Suite and SVP levels to create white-glove strategic account plans, enhancing communication and alignment on business objectives to ensure long-term success. Introduced data-driven models for customer health scoring, driving effective customer prioritization. Established a CX Governance Council for cross-functional collaboration and meeting retention goals and identifying new areas of
Full-time / Interested in working remotely
MIT Sloan Executive Education・
Mastering Design Thinking