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Engineer and Operations Manager • Vector Data-Recovery. LTD. 三月三月Lead members to completed hundreds of storage data-recovery projects. 2. Complete website development and Google ADS, keeping the revenue increasing. 3. Listen to the request from our customer and maintain the service quality. Field Application Engineer • Jager information co. LTD. 十二月七月Provided the technical support to customers. 2. Reproduce many issues from customer requests and RMA back. 3. Contact WD/Seagate FAE to solve any kind of issues for

history of working in Banking Industry | Fintech | Start Up | Telecommunications Industry | Online Travel Agents Industry | Contact Center (Quality Assurance, Learning and Development, Operations). https://www.linkedin.com/in/anwar-solehudinContactWORK EXPERIENCE Customer Service Supervisor • Hijra Bank NovemberPresent - Monitor performance and traffic of customer service inquiries from various channel (Call Center, In-app live chat, Social Media, and Escalations) - Monitor agent performance, give coaching and feedback for improvement - Coordinate with BPO or CS Outsourcing regarding agent capacity needs and floor issue - Conduct discussion and calibration with CRM and Service Quality Assurance for the sake

and supervisors to carve the best out of them for the company. Motivate and promote healthy cash collection through various tenure schemes after membership of multi-state cooperative society. Ensure that all branches abide by the business laws and regulations to uphold the company standards of excellence and service, guaranteeing quality performance. Sector Manager • Sahara India JulyMarch 2016 Managed multiple company branches and franchises grouped inside the sector. Worked for the upliftment of the sector as a whole as well as monitor the progress of each branch under my authority. Providing the sector workers appropriate

collaboration costs. Researched and utilized Nvidia Omniverse to develop high-quality rendering services. Developed the 3D model management module for SyncoBox digital design automation service. Designed and utilized Autodesk Platform Service Viewer to develop 3D model rendering components. Designed and developed SyncoBox Panorama to provide online panoramic services with offline access support. Refactored WeBIMSync with web technologies and integrated it into SyncoBox services. Designed and developed SyncoBox Markups to reduce 50% of paper-based discussions in architectural design. Developed SyncoBox facility management service to improve factory maintenance efficiency by 4...

Soft Skill Communication Negotiation Critical Thinking Teamwork Organizational Problem-solving Stress management Creativity Conflict management Adaptability Time management Language Mandarine English Work Experience Site Reliability Engineer Digital Forest Technologies • 九 月Present Provide solutions that enable end-to-end monitoring and reliability of all production systems, ensuring exceptional end-user Quality of Experience and Quality of Service. And to ensure that all users are provided with correct and functional software and infrastructure thereby enabling them to perform their tasks and business objectives. Technical Operation Engineer Digital Forest Technologies • 四月九月 2023 Provide partner technical operation support

experience and product details AugFeb 2021 Operation Analyst TutorABC麥奇數位股份有限公司 Business Intelligence: Collected, analyzed, and presented data on business operation - Understood how the data is stored and ETL them to BI warehouse - Ascertained the business flows with Business, Finance, and Customer Service and maintained data quality as the workflow changed - Built dashboards with Tableau to visualize real-time data and discovered new insights Product Management: Bridged the gap between R&D and sales/marketing departments - Defined the features and requirements of new products - Optimized pricing and promotions of strategy across

Tina Tsai #Teamworker #challenger #Campaigner 7-9 years of experience in software testing and bug tracking. 3-4 years of experience in customer service and problem-solving. E-mail: [email protected] Linkedin: https://www.linkedin.com/in/tina-tsai-a151565b/ I actively engaged in supporting quality assurance programs of health information systems. I usually write and executing test cases/scripts, and test web services using tools like Postman. Additionally, I collaborate closely with developers to fix systems with agile scrum tools.