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Daniel Simamora Committed and achievement-driven professional with a wealth of experience in the realm of customer support and service. As a seasoned Senior Customer Support Representative, I consistently showcase a proven ability to deliver precise and timely support to both team leaders and agents, thereby ensuring the seamless achievement of organizational targets and performance objectives. My steadfast dedication to ethical procedures and professional judgment empowers me to meticulously identify and address client issues, fostering positive relationships and upholding the highest service standards. Within my capacity, I have played a pivotal role in cultivating a robust and

Engagement Corporate Recruiter & Customer Success • Omm IT Solution AprilAprilTalent Acquisition Strategy Development - Full Cycle Recruitment Process - Collaboration with Hiring Managers and Stakeholders - Employer Branding and Candidate Engagement - Metrics Tracking and Reporting Business Analyst • B.Coder Castle FebruaryAprilAnalyzing Business Processes - Requirements Gathering and Documentation - Data Analysis and Interpretation - Collaboration and Communication - Project Management Support Hobbies Horse Riding, Car Driving, Surfing, Singing Education CHANDIGARH UNIVERSITY EntrepreneurshipIndira Gandhi National Open University History Strategic Management - New Castle University of AustraliaSkills Communication Jira CRM software Client egagement Microsoft Office Gate opener Languages English — Native or Bilingual Hindi — Native or Bilingual Bengali — Native or Bilingual

customer experience through targeted Marketing and CRM softwares. Work Experience Senior CRM project manager • Wunderman Thompson France AprilPresent - Responsible for the CRM strategy and the proper functioning of the loyalty program Contribution to building the CRM calendar in line with the marketing plan. - Participating in the deployment of CRM projects across France in collaboration with the marketing teams - Running different campaigns, from concept to execution across all channels (email, push notifications, in-app messages, etc.), including: building customer journeys, challenging marketing proposals, working on CRM editorial, integrating the campaign into our CRM tool, and carrying out campaign

resulting in a 25% decrease in out-of-stock incidents. • Assisted 100+ customers weekly by utilizing extensive product knowledge, leading to a 10% increase in customer satisfaction scores. Retail Sales Associate • Hard Rock Cafe Sharm El Sheikh OctoberDecember 2020 • Increased customer retention by 15% by effectively using CRM software to track and manage sales activities, leading to improved customer relationships. • Provided exceptional customer service to an average of 40 customers per day, resulting in AED 26 K in additional revenue. • Collaborated with team to achieve 140% of sales goals for 3 months, utilizing efficient time

杜曜全 CEO • Kaohsiung，TW • [email protected] 已經超過20個年頭的經驗，幫助了許多中小企業的老闆們，並解決軟體使用上的問題

Vicky Hsu Senior Project Manager with expertise in digital marketing, CRM, Software and Ecommerce I am a highly motivated and results-oriented project manager with over 4 years of experience, responsible for managing CRM platforms, digital marketing campaigns, websites, and e-commerce operations. Possessing a strong understanding of effective project management and the ability to develop and execute successful digital marketing strategies. I have achieved success in driving online traffic, increasing sales, and enhancing user experienceLinkedIn: https://www.linkedin.com/in/hsiaohan-hsu-1a4196a1/ Email: [email protected] Skills

市新莊區 學歷 健行科技大學 資訊管理系 2009/09～2012/06(畢業) 資策會數位教育研究所 2021/07～2021/12(畢業) 證照 Red Hat RHCSA 電腦軟體丙級 企業電子化軟體應用師(CRM軟體應用) ERP 軟體應用師 Language Java JavaScript HTML/CSS Framework Spring Spring Boot Spring MVC Spring Security Hibernate Servlet Vue Frontend Ajax jQuery Backend JDBC SQL Server Redis