skills, attend cross border project (HK, SG, MY) in the citiesocail. Reduce return rate to 3%-5% by communicate with customer in the citiesocial. Excellent communicator with both customer service and vendors relationship management. Education Shih Chien University (Taipei) Bachelor of Applied foreign language Languages Chinese-Native English-Fluent TOEIC 820 TOEIC Speaking 150 Tools Office tool: MS Office, Google docs System: Zendesk, Shopify, Sprinklr Others: Slack Work history Bilingual Customer Service |Nestle Nespresso |Taipei, Nov 2020 ~ JunB2C, B2B Inbound phone contacts • Registration of new B2C customers: welcoming, creating account, presenting the Club, issue resolution, taking the
Full-time / Interested in working remotely