. Customer Service Team Leader SepApr 2022 Reorganizing the customer service team to accommodate new large-scale B2B clients: ◆ Quantified customer complaints and associated manpower resource costs: Managed customer complaints from 7 resell partners/SI and 2 smart parking projects. ◆ Led the integration of multiple 2B customer service processes (SI, government, telecommunications industry, schools, smart parking). ◆ Established cross-departmental (PM, RD, CS) complaint handling regulations: Improved the resolution time(SLA) for Tier 1-3 issues by 2-3 days/case. ◆ Build the new member coach plan for customer service, technical support
English related jobs , Administration/ Coordinator, Secretary, Receptionist , International sales 行政專員,總機接待人員,秘書,國外業務
Within one month
Albert "Highly motivated and results-driven with 9 years of working experience seeking to leverage expertise in more skills/areas to contribute to the success of Company. Proven track record of delivering quality work within tight deadlines, as well as collaborating effectively with teams and stakeholders to achieve common goals. Possesses strong communication, problem-solving, and leadership skills." Medan, Medan City, North Sumatra, Indonesia Pengalaman Kerja Customer Service • HIGOGAME PTE LTD JuniDesemberHandle Livechat with members/players 2. Making a daily report for all complaint report Customer Service • 369 Cambodia DesemberDesemberHandle Livechat with members/
Arief Irawan Customer Service Saya adalah seorang Customer Service Specialist, disamping itu saya juga menguasai Skill Komunikasi, Public Speaking, Customer Relationship Management, Desain Grafis, Marketing dan Social Media Management. Saya sangat tertarik dengan Human Behavior dan bagaimana uniknya manusia dalam melakukan sesuatu. Lembang, Bandung Barat, West Java, Indonesia [email protected] Pengalaman Kerja OktoberDesember 2023 Kopo, Bandung Kota, Jawa Barat Operator dan Customer Service Cookie Komunika Mengontrol transaksi digital di Software dan memastikan Transaksi berjalan dengan baik dan lancar. Melayani konsumen via chat dan telepon dengan ramah dan baik. Menerima komplain konsumen dan
Marketing Specialist & VIP Customer Service @MICO WORLD
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2022 ~ Present
Within two months
Francis Onell Peng 彭語萱 New Taipei City, Taiwan 工作經歷 Marketing Specialist & VIP Customer Service • MICO WORLD 三月Present •Build up VIP customer-oriented membership concept and framework to provide value-added offer to customers. • Developing strategy, building framework, and completing end-to-end implementation as a project leader. • Running social media management (Instagram, Facebook). • Create social media influencer for each LIVE streamer in MICO App, based on their brand and plans. • Created and scheduled all social media posts across Instagram, TikTok and Facebook. • Developed and owned the social media
Viola Kuo Hsinchu County, Taiwan Hi, I am Viola. 😊 Never stop learning and experiencing this world.🌏 40 % Event Planning | Project Management 30 % Customer Service 30 % Co-working Community E-mail: [email protected] SKILL Customer Service With 4-5 years in CS field Communication skill Active listening skill Project Management Organized 17 co-working events, 2 Business matchmaking event Managed 40 + co-working companies Video Content Planning Video editing with CapCut Developing creative strategy, brainstorming, and storyboarding for video projects EXPERIENCE 08// 2023 Community Executive JustCo Taiwan / Hsinchu ✈ Organized
Assistant Accounting Finance Manager @Vacation Homes 365
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2019 ~ Present
Administration Staff and Customer Service
Within one month
John Michael Sorbito RN Versatile and experienced professional with a proven track record of success in customer service, sales, and education. Expertise in building rapport, resolving issues, and achieving sales targets. Passionate about helping others and delivering exceptional results. Bacolod, Negros Occidental, Philippines Work Experience Assistant Accounts and Finance Manager • Vacation Homes 365 JanuaryPresent •Manage 60 properties listed through Airbnb, booking.com and VRBO as well. • Manage property listings and pricing include rate adjustment and resolution managements. •Developed and maintained a system for tracking accounts receivable and accounts payable •Handles all Invoicing responsibilities including
BQM and planning refresher on improvement areas Conducting and participating call calibration across the centres Engage in customer listening to identify customer pain points and expectations Serve as an intermediary for escalations from agents and customers Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support Identify process improvement opportunities to update SOPs Implement and ensure compliance with the company's policies Report support team's performance to supervisors and maintain monthly performance logs Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies Identified and
Word
Excel
PowerPoint
Employed
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Ready to interview
Full-time / Not interested in working remotely
6-10 years
MUMBAI UNIVERSITY
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Commerce
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