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within a span of 6 months. Negotiation - Conducted analysis of 40+ customer complaints to identify root causes and formulated resolution, successfully increasing customer satisfaction and loyalty by 15-20%. Resolved quality disputes by negotiating an exceptional refund agreement with the supplier, thereby safeguarding and reinforcing our important client relationship. Problem - solving - Converted customized contracts to replace standardized contracts to resolve disputes between the customer - BenQ Material and the international supplier LYB. Performed in-depth analysis of material costs, scrutinizing their sources and production processes to achieve significant cost reductions ranging from 5% to 10%.

Nelson Chen Senior engineer Dedicated Software Engineer with 6+ Years of Experience Senior software engineer specializing in web page development and deep learning. Proficient with machine learning technologies, such as TensorFlow, Numpy, etc. Experience Senior engineer • Chicony Electronics Co, Ltd. ．Build an Auto-Encoder AI model for defective detection. ．Build an object detection model for detecting car types. ．Developed a Front-End and Back-End website for data analysis. ．Manage the production process and make it automated production. NovPresent Software engineer • Teco image systems co. ltd ．Developed and maintained MFP driver

First Name:Ting-Hua Last Name: Chang Gender: Male Birthday:1994/12/10 Aged:29 years old Email: [email protected] Mobile:Taoyuan District, Taoyuan City, Taiwan Work experience Product Test Engineer • Realtek Semiconductor Corp.(Realtek) Hsinchu Taiwan , AugPresent (2 Years and 6 Months) Subcon &OSAT management : Release new CP/ FT device on Subcon & OSAT Production issues analysis and summarize report Wafer Sort/Final Test suppliers and drive operation performance Product yield enhanced and improvement summarize report. Subcon & OSAT production process audit and review Multimedia production test engineering team leader. Tester

to prospective clients - Preparing class and the materials - helping for communicate with other workers and clients - supervising the progress of class and the students - scheduling and remind the branch head for the events Crude Distilling Unit (CDU) • PPSDM MIGAS Cepu OctoberOctober 2021 | Taipei, Taiwan - Participating in supervise to the production process so that it is in accordance with plans, procedures and maintains product quality. - Participating in the control and supervise of the refinery equipment in the field to ensure that the equipment runs smoothly and prevent leaks in the equipment. - Taking information about conditions of the equipment process

launches. * Supervising use of specialized storage, such as refrigeration. * Maintaining statistical and financial records. * Ensuring that quality objectives and delivery deadlines are met. * Managing budgets. * Investigating accidents and troubleshooting problems. * Keeping health and safety records, and ensuring Compliance with health and safety legislation. Production Supervisor • Midas Safety NovemberJuly 2022 * Overseeing the day-to-day operations of a manufacturing production line. * Assigning responsibilities and preparing schedules. * Guiding and coaching employees. * Monitoring productivity. * Overseeing safe use of equipment. * Monitoring production processes. * Supervising and training employees. * Ensuring quality standards

that gives users a cool blend of physical and digital (phygital) experience, letting user design trendy outfits and try on a virtual avatar. 2. Integrate the annotation feature on the 2D canvas that allows garment designers to communicate with each other, boosting overall efficiency in the garment creation process. 3. Develop a fabric editor empowering users to conduct image operations on fabrics, streamlining and optimizing the entire fabric production process. 六月Present Senior Front-End Engineer • PIMQ(智影顧問) 1. Project development - Dashboard: combining various charts on the website to help

QC Associate manager • Merck Group 台灣默克集團 一月Present Quality control dept management (Team: 14 people) Production process Expert • Merck Group 台灣默克集團 四月一月 2024 ◉ Leaded Outer cap local supplier qualification that keeps stable supply for daily production. ◉ Leaded auto bottling assessment project inPhase 1 executed in◉ Supported the process validation of OLED ink to Taiwan site. ◉ Line engineer of Liquid Crystal Jumbo line (Team: 19 people) -Process improvement -Operation management Quality Assurance Engineer • Pioneer Material Precision tech 一月十二月