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various workflow rules, approval processes and created email alerts to keep users informed of the updates on records. Provided training sessions for new users on how to use features available in Salesforce platform efficiently. Conducted user training and provided ongoing support to drive user adoption and proficiency in Salesforce. Successfully led the migration of a legacy CRM system to Salesforce, resulting in a approx. 30% increase in data accuracy and approx. 25% improvement in user productivity. Designed and implemented a custom approval process using Salesforce automation, reducing approval times by approx. 40%.

holding a valid work permit Taipei City, Taiwan Work Experience RPA Consultant and Project Lead • Fusion Global Business Solutions RPA Consultant and Developer RPA Technical Leadership: Led automation projects using Automation Anywhere, developing RPA bots for client projects and pre-sales across North America and Europe. Mentorship and Bilingual Training: Conducted training sessions in English and German on Business Workflow (BWF) and RPA for customers, consultants, and developers, ensuring team readiness for deployment. Pre-sales Expertise: Played a pivotal role in pre-sales presentations and client demonstrations, showingcasing the capabilities of RPA solutions to secure project contracts.