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Tameka Harris Experieced Email and Customer Support Specialist Delivering Exceptional Service I would introduce myself as a seasoned Email and Customer Support Specialist with over 10 years of extensive experience in various industries. throughout my career, I have made significant contributions to the success of the organizations I have worked for, demonstrating exceptional customer service and driving operational efficiency. United [email protected] Work Experience AprilMarch 2024 Taipei, Taiwan Sr. Customer Service Representative United Health Group Dedicated health plan support providing assistasnce to members through our email ticketing platform and inbound calls. Demontrrated accuracy

a Project Manager 2 years as a Sales Manager/Project Manager (ODM/OEM) 5 years as a Sales Manager/Project Manager (ESCO/IoT/Energy) Supply Chain Management Experience: 4 years as a Supply Chain Management Planner 2 years in Customs 3 years in Logistics Management Customer Service Management Experience: 5 years as a Customer Service Supervisor (Managing a team of 5-8 individuals) Key Attributes: Rich project management experience, adept at coordinating internal operations and managing project costs, quality, and risks. Expert in budgeting and cost control, effectively reducing costs and enhancing profitability.

售目標。 - 協助家電品牌配合季節檔期，挑品更換素材及受眾，上線第一個月ROAS達9.58。 微軟關鍵字廣告行銷客戶服務專員 Customer Service Specialist • 網訊電通 八月七月 2016・ 1 年 - 於任職第一個月就榮獲部門客戶服務滿意度第一名的成績。 - 累積半年電話客服經驗後

Christian Frengki Amping Experienced sales and marketing professional with a proven track record of achieving and exceeding sales targets. Strong leadership skills and the ability to motivate a team to achieve organizational goals. Flexible and adaptable to change, with a focus on customer service excellence. Known as an effective communicator with good negotiation skills. Always ready to take on new challenges and grow in career. Jakarta, Indonesia Pengalaman Kerja Marketing • Sepreken Kitchen and Bar AprJan 2022 Develop a program for each event including promos that will be carried out in the next year. Digital

to 25%; click-through rate from 0.5% to 1%). Senior Customer Support Specialist ASUS Cloud Corporation MarMar 2017 Managed a team of three customer support specialists, guiding them in resolving customer issues and complaints. Employed effective and strategic communication to understand customer needs, resulting in 74% customer satisfaction rating inMonitored and analyzed user feedback on Google Play, Apple Store, and ASUS Cloud's official forum daily. Presented detailed analysis in weekly meetings with senior management, product, and marketing departments to enhance the user-friendliness of company products and services. Provided mentorship to new customer

and apply security trainings to different companies and design a process for new on-board members track bi-monthly Security Newsletter and provide feedback to the content design and deliver annual Security Poster Cross Functional (dev, deployment, infra) and Cross Country (Taiwan, Australia, Durban) teams communication and coordination IT Project Coordinator • Schimatech FebruaryJuly 2022 On-board ticket and customer service system to Jira Service Desk set up templates & automation rules like team lead approval process and provide tracking method Use Azure Boards to hold weekly meetings with various function teams gain visibility to team leads and ge...

analyzing risks at internal software operation. - Run IT department to coordinate with departments and make reports related to IT. - Support end users to use and manage devices. Support Leader • Bkav Corporation thángthángLead a small team to collect malware samples and work with customers to solve software and hardware issues. Technical personnel • Viettel Telecom thángthángWork as technical team to build new systems, support projectwith technical jobs. Học vấn University of Information Technology Field of study AprJan 2020 Kỹ năng Communication SQL Server Troubleshooting Hardware and Software Problems Microsoft Office Customer Service Ngoại ngữ English — Nâng cao