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intake tracking,, which resulted in proved patient flow, reduced wait times, and increased patient client satisfaction adherence by 20% during Fourth Quarter. SeptemberOctober 2021 Taipei, Taiwan Lead Research and Resolution Specialist NextEra Energy, Inc. I excel in providing a great customer experience by effectively addressing custmeruest, complaints and troubleshooting needs through various communication channels such as email, chat, and phone. My colloborate approach with cross-functional teams has led to the development and implementation of innovatee solutions to address recurring suport issues. My initiative-driven project skills allowed me to suport customer with account management, billing

. Assisted in troubleshooting and debugging issues, providing timely resolutions to maintain system uptime and performance. Participated in agile/scrum meetings, sprint planning, and retrospective sessions to drive continuous improvement and team collaboration. Education: Bachelor of Science in Computer Science University of California, Berkeley Graduation Year: 2016 Skills: Programming Languages: JavaScript, Python, Java Frameworks & Technologies: React.js, Node.js, Express.js, MongoDB Databases: SQL, MongoDB Version Control: Git Other Skills: Problem-solving, critical thinking, teamwork Projects: E-Commerce Platform Description: Developed a scalable e-commerce platform using React.js and Node.js

currently work as Senior Frontend Developer at Breezy. I believe in the importance of combining ideas with the utmost creative discipline and unflinching focus. I strive to lead my team to excellence in everything they do and assist my company in delivering the perfect services by utilizing my skills and experience. Luton, UK Skills Frontend HTML / CSS Javascript Angular React Vue Material UI Bootstrap Ionic Backend Node.js Laravel Loopback Express.js REST APIs GraphQL Microservices Databases MySQL MongoDB SQLite PostgreSQL Redis Testing Jasmine Karma Mocha Chai Unit Testing E2E Testing Others CI /

Ryno du Toit I am highly driven and motivated, I have strong interpersonal and communication skills to effectively interact with stakeholders from different backgrounds and levels of the organization, I am able to bridge the gap between technical and non-technical stakeholders, and ensure that everyone is on the same page. I am able to prioritize and manage multiple tasks and projects simultaneously, and adapt to changing requirements and timelines. City of Johannesburg Metropolitan Municipality, South Africa Work Experience IT Consultant • Supportwave - MSP AugustPresent Delivering remote and on-site support with excellence, with a focus on customer satisfaction

Programmer Mechatech Co. AugustPresent •Professional of building heating and cooling systems •Familiar with Siemens and Honeywell HVAC control systems •Familiar with clean rooms design and construction Professional Skills Professional PLC & HMI programming of Siemens Design and implementation of automation via PLC Design and manufacturing of Pneumatic and electro pneumatic Experienced with electrical actuators and drives (inverters, servo drive, stepper motor drive, …) Completely familiar with analog & digital sensors Education Urmia university B.S. Mechanical Engineering-Fluid mechanicsSkills HVAC Controls Troubleshooting PLC Programming Carrier HAP ACAD Languages Persian — Native or Bilingual Turkish — Native or Bilingual English — Fluent German — Intermediate

deliver resolutions to customers to meet SLAs Identify customer frustrations in a pro-active manner and escalate resolutions through appropriate channels Answer inbound calls & complex email tickets from customers on a priority basis Answer call-back requests pertaining to escalations from customers on a priority basis Provide software support for troubleshooting technical issues or general account queries Gather information on issues from customers to report or escalate to appropriate department Contribute feedback on support processes and procedures to Customer Success Team Lead Assist Customer Success Trainees as a training buddy to monitor their email & phone skills DecemberNovember 2020 Customer Relationship