technical customer support agents Responsible for providing I.T support to thousands of users via email, ticket, phone, video call, and live chat Created/updated the customer support knowledge base Solved technical problems regarding LAN, WAN, and operational systems Attended conferences to discuss updates and improvements in Army services Senior Customer Support, Municipal Health Department SepNov 2016 Worked from home 100% of the time First point of contact with the customer. Responsible for solving hundreds of I.T technical support problems per day, and teach customers how to use products/services via Zendesk, email, phone
Full-time / Interested in working remotely
Estácio de Sá University・
Computer Networks and telecommunications